Warranty check · Palo Alto Networks

Palo Alto warranty check

Palo Alto shows the warranty status after signing in with a free account. Here is which portal it is, what to have ready and where to find the serial number.

Free account required · You need: machine type/product + serial number

Open the Palo Alto tool ↗ Request free check →

Check Palo Alto warranty: step by step

Read the machine type/product + serial number from the device (see below).
Create a free Palo Alto account or sign in.
Open “Palo Alto Customer Support Portal (CSP) — Assets” in the portal and enter the number.
Note warranty status and end date. If the portal shows nothing, the device is often registered to another account, for example the reseller's.

Note: Customer Support Portal; customer account number from the order is also required.

Official tool: Palo Alto Customer Support Portal (CSP) — Assets ↗

Where is the serial number on Palo Alto devices?

In the web interface on the dashboard under “General Information”, on the command line with “show system info” (line “serial”) or on the label on the device.

Applies to: PA-Serie, Panorama-Appliances

Many devices? We check the whole list

With more than a handful of Palo Alto systems the single lookup gets tedious. Send us your device list and we return warranty status and end date per device. Free of charge and without obligation.

Have my device list checked →

Palo Alto warranty expired or expiring?

After the factory warranty ends, the extension from the vendor often becomes considerably more expensive, and for older models it is no longer offered at all. TechCare keeps Palo Alto systems under maintenance with the same SLA up to 24×7×4, typically 30–70 % below the vendor price, even after end of support.

Palo Alto post-warranty maintenance End of support in the EOSL tracker

Palo Alto warranty check FAQ

How do I check the Palo Alto warranty?

Read the machine type/product + serial number from the device, open “Palo Alto Customer Support Portal (CSP) — Assets” and sign in with a free Palo Alto account, enter the number. The tool shows warranty status and end date.

Do I need an account for the Palo Alto warranty check?

Yes, a free Palo Alto account. Customer Support Portal; customer account number from the order is also required.

Where do I find the serial number on Palo Alto devices?

In the web interface on the dashboard under “General Information”, on the command line with “show system info” (line “serial”) or on the label on the device.

What happens when the Palo Alto warranty has expired?

The hardware keeps running, only parts and support from the vendor end or become expensive. TechCare maintains Palo Alto systems independently of the vendor, with SLAs up to 24×7×4 and typically 30–70 % below the vendor price.

Do you check many Palo Alto devices at once?

Yes, free of charge. Send us your device list and we return warranty status and end date per device, plus a quote for post-warranty maintenance if you like.

Warranty check for other vendors

Links to official vendor portals, as of November 2026. Vendors occasionally change their portals. If a link no longer fits, we are happy to check for you.