Vendor-independent hardware maintenance for data centres
TechCare maintains server, storage, network and tape hardware from all major enterprise vendors — including past warranty and past end-of-service-life. One contract, one point of contact, OEM original parts, German-speaking service. SLA from Parts Only to 24×7×4. 30–70 % below OEM list price. Fixed-price quote within 48 hours.
What we service
Six service categories cover the entire data centre stack — from compute through storage to networking, backup, power and specialty hardware. Every category with original parts, German-speaking service desk and SLA tiers up to 24×7×4.
Server maintenance
HPE, Dell, IBM, Lenovo, Cisco, Fujitsu, Oracle (with dedicated product-line detail pages). Plus Huawei, Nutanix, NVIDIA, Supermicro. Including legacy generations past EOSL.
Storage maintenance
Dell, Fujitsu, HPE, IBM, NetApp (with dedicated product-line detail pages). Plus Hitachi, Huawei, Pure Storage, Quantum. All-flash, hybrid, tape archive and SAN fabrics.
Network & Security
Cisco, Dell, HPE (with dedicated product-line detail pages). Plus Arista, Brocade, Check Point, Extreme Networks, F5, Fortinet, Huawei, Juniper, Palo Alto Networks. Switches, routers, firewalls, load balancers.
Backup & Tape libraries
HPE, IBM, Oracle (with dedicated product-line detail pages). Plus Quantum, Veritas. Tape drives, tape library robotics, backup appliances with OEM original parts.
Power & UPS
APC by Schneider, Eaton, Vertiv (Liebert). Maintenance, battery replacement, EOSL coverage for discontinued UPS models and PDUs.
Retail & specialty
Diebold Nixdorf — ATM devices, retail POS, datacentre hardware. Specialty hardware with sector compliance (PCI-PTS, BAIT) and relevant service certifications.
Plus legacy generations of all listed vendors past official EOSL. For rare hardware lines please contact us — we evaluate coverage individually.
SLA tiers — response time as needed
Not every system needs 24×7×4. Test and dev systems often Parts Only, midmarket production typically NBD or 9×5×4, high-availability systems 24×7×4 or 24×7×2. We recommend the most economical tier per system — you don't pay for SLA levels the workload doesn't need.
| SLA tier | Coverage | On-site response | Typical use |
|---|---|---|---|
| Parts Only | Business-day part shipping | no on-site service | Test & dev systems, cold spare |
| NBD | 9×5 (business days 8–17) | next business day | Office IT, secondary workloads |
| 9×5×4 | 9×5 (business days 8–17) | 4 hours | Midmarket production, branch servers |
| 24×7×4 | 24×7 incl. weekends & holidays | 4 hours | Datacenter production, storage, core network |
| 24×7×2 | 24×7 incl. weekends & holidays | 2 hours | High availability, banking/insurance, hospital |
Mixed mode possible: separate SLA tier per system within the same contract. We recommend tiers per asset during the TPM audit.
What we actually deliver
From first audit to 24/7 hotline — five building blocks that distinguish a TechCare maintenance contract from a pure parts supplier.
Inventory & TPM audit
We assess your hardware inventory for serviceability, EOSL status, OEM contract residuals and SLA needs per system. Outcome: a prioritised migration plan with savings potential.
Fixed-price quote in 48 h
Based on your inventory list we deliver a binding fixed-price quote within 48 hours — directly comparable to OEM maintenance, with transparent draft contract.
Migration onboarding without downtime
Transition from OEM to TPM without service gap: asset discovery, spare-parts staging, technical handover, then live contract activation.
24/7 service desk DE/EN
German- and English-speaking 24/7 hotline, escalation path to Level 3 engineer, 15-minute first response on tickets. No off-shore call routing.
Multi-vendor single contract
One contract for HPE, Dell, IBM, Cisco, NetApp, Fujitsu and 20+ further vendors. One invoice, one point of contact, unified SLAs — instead of fragmented OEM contracts.