FUJITSU MAINTENANCE · MULTI-LINE TPM
Fujitsu Maintenance — server, mission-critical and storage from a single source
We service the complete Fujitsu data center range vendor-independently: PRIMERGY servers (RX, TX, BX, CX), PRIMEQUEST mission-critical systems and the ETERNUS storage portfolio (DX, AF, JX, LT). Also after Fujitsu Solution Contract and Service Pack expiration. Particularly for DACH mid-market with large Fujitsu install bases. Typical TPM topics at the compute layer: BMC/iLO/iDRAC firmware updates without OEM login (lockout risk after contract end), DIMM failures as the most frequent server defect, and BIOS CPU microcode patches for Spectre/Meltdown-class vulnerabilities.
3
Product categories
6+
Product lines
3
Detail pages
30–60 %
Savings vs. Fujitsu Solution Contract / Service Pack
What we cover in Fujitsu hardware
3 categories · 6 product lines · 1 with EOSL · 6 detail pages
Mission-Critical · PRIMEQUEST & SPARC
2 linesStorage · ETERNUS
3 lines| Category | Product line | Models | EOSL |
|---|---|---|---|
| Servers · PRIMERGY | PRIMERGY | RX (Rack) · TX (Tower) · BX (Blade) · CX (Cloud/Multi-Node) | yes |
| Mission-Critical · PRIMEQUEST & SPARC | PRIMEQUEST | PRIMEQUEST 1800E2 · 2400E3 · 2800E3 · 3400 · 3800 | no |
| Mission-Critical · PRIMEQUEST & SPARC | SPARC M12 | SPARC M12-1 · M12-2 · M12-2S | no |
| Storage · ETERNUS | ETERNUS DX | DX60 S2/S3/S4/S5 · DX100/200/500/600/8000 | no |
| Storage · ETERNUS | ETERNUS AF | AF150 · AF250 · AF650 | no |
| Storage · ETERNUS | ETERNUS JX / LT | JX-Serie (JBOD) · LT20/40/60/270 (Tape) | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Fujitsu
PRIMERGY
RX (Rack) · TX (Tower) · BX (Blade) · CX (Cloud/Multi-Node)
Detail page & FAQFujitsu
PRIMEQUEST + 1more line
PRIMEQUEST 1800E2 · 2400E3 · 2800E3 · 3400 · 3800 · SPARC M12
Detail page & FAQFujitsu
ETERNUS DX + 2more lines
DX60 S2/S3/S4/S5 · DX100/200/500/600/8000 · ETERNUS AF · ETERNUS JX / LT
Detail page & FAQFujitsu product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
Servers · PRIMERGY
PRIMERGY
DetailsRX (Rack) · TX (Tower) · BX (Blade) · CX (Cloud/Multi-Node)
Complete PRIMERGY family including older M2 generations.
Mission-Critical · PRIMEQUEST & SPARC
PRIMEQUEST
DetailsPRIMEQUEST 1800E2 · 2400E3 · 2800E3 · 3400 · 3800
Mission-critical servers for SAP HANA and Oracle workloads. High-availability hardware with redundant subsystems.
SPARC M12
DetailsSPARC M12-1 · M12-2 · M12-2S
Mission-critical SPARC hardware for Solaris workloads, jointly developed by Fujitsu and Oracle. Hardware maintenance separate from Solaris subscription.
Fujitsu Solution Contract / Service Pack vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 42–49% per yearFujitsu Solution Contract / Service Pack vs. TechCare TPM · example calculation
Solution Contract / Service Pack
TechCare TPM
Example PRIMERGY RX2540 M5 with 4-year Service Pack 24×7×4: EUR 1,300–1,750/year OEM, EUR 750–900/year with TechCare TPM.
- EOSL hardware: On EOSL models (PRIMERGY S7/S8, ETERNUS DX generations, BX900 blade chassis) 50–70 % savings vs. Service Pack — Fujitsu EOSL extensions DACH-specific partly available but expensive.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Fujitsu
- ServerView Suite / iRMC subscription
- Fujitsu software-stack subscriptions
- Fujitsu TAC software tickets + firmware releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Fujitsu maintenance via TechCare instead of Fujitsu Solution Contract / Service Pack
Fujitsu has a strong position in the German-speaking mid-market and public sector — many customers have built up PRIMERGY install bases over years, often with public sector contracts or as standard platform for SAP environments. Plus PRIMEQUEST for mission-critical workloads and ETERNUS storage as backbone. On EOSL models like RX2540 M1/M2, BX900 S2 or older ETERNUS DX generations, Fujitsu renewals are either no longer offered or cost disproportionately.
We service all PRIMERGY generations, PRIMEQUEST and ETERNUS in one contract with OEM parts, German-speaking engineers and SLA up to 24×7×4. ServerView and iRMC remain fully usable. For PRIMEQUEST we specialize in SAP HANA-certified hardware maintenance — software certification runs via Fujitsu/SAP.
Compute-specific TPM topics: BMC/iLO/iDRAC firmware updates without OEM subscription, DIMM failure diagnostics (the most common server defect after PSU), and BIOS CPU microcode patches for Spectre-/Meltdown-class vulnerabilities — also post-EoSL via mirror repositories.
1
Contract for all Fujitsu lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Fujitsu maintenance
Do you service ETERNUS storage and PRIMEQUEST in addition to PRIMERGY?
Yes, the complete Fujitsu data center range. PRIMERGY (RX/TX/BX/CX in M1 to M7), PRIMEQUEST (1800E2, 2400E3, 2800E3, 3400, 3800) and ETERNUS (DX series from DX60 to DX8000, AF150/250/650, JX series as JBOD, LT20/40/60/270 as tape library). Server, mission-critical and storage in one contract.
PRIMEQUEST is SAP HANA-certified — concerns with TPM?
Hardware certification (SAP HANA Tailored Datacenter Integration) remains for the hardware — the maintenance partner doesn't change the machine's certification. SAP HANA software subscription (SAP contract) and SAP hardware-config validation run via Fujitsu/SAP. Hardware defects (CPU, memory, backplane, PSUs) we cover — we have engineers with PRIMEQUEST experience.
What does TPM cost compared to Fujitsu Solution Contract?
For PRIMERGY we see 30 to 60 percent savings vs. Fujitsu Solution Contract / Service Pack, up to 70 percent on EOSL models. An RX2540 M4 with 24×7×4 contract costs 1,500 to 2,200 EUR/year with Fujitsu, 600 to 1,000 EUR with TechCare. ETERNUS and PRIMEQUEST higher absolute, similar relative.
Can you service older PRIMERGY generations — RX2540 M1/M2, BX900?
Yes, this is one of our DACH focus areas. RX2540 M1/M2 (released 2014/2016, EOSL 2022/2023), BX900 S2 (EOSL 2022) and older ETERNUS DX generations are still productive in many mid-market environments. We stock DDR4 RAM, RAID controllers, HDDs/SSDs, ETERNUS storage modules and PSUs for these generations.
Do ServerView, iRMC and ETERNUS SF still work?
iRMC remains fully usable as hardware component. ServerView Suite runs as separate software, firmware updates for iRMC and BIOS remain freely accessible via Fujitsu support portal. ETERNUS SF (storage management software) is a separate license running independently of hardware maintenance.
We're public sector / government — is TPM an option?
Yes, definitely. Many DACH public sector entities and municipal IT providers already use TPM for older PRIMERGY install bases, because Fujitsu Solution Contract renewals often exceed tendered budgets. We have experience with procurement processes (public tenders, EVB-IT contracts, DSGVO/BDSG data protection) and can document accordingly.
How fast do we get a quote for PRIMERGY + ETERNUS?
Within 48 hours after receiving your inventory list. Format doesn't matter — Excel, ServerView Asset Manager export or inventory list with model and serial.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →