Post-warranty maintenance — no gap after warranty expiration
Factory warranty typically runs 3 to 5 years. What comes next has its own dynamic: OEMs offer extensions that get more expensive over the years, new hardware gets pushed, and simply continuing maintenance becomes a strategic negotiation topic. TechCare post-warranty maintenance is the sober alternative: same SLA tiers as under factory warranty, often 30 to 50 percent below OEM extension, one contract for mixed inventory. Seamless takeover the day after warranty expires.
What TechCare post-warranty maintenance delivers
Post-warranty maintenance ideally is invisible: the day after factory warranty everything continues as before. Tickets come in, engineers dispatch, parts arrive — only the brand on the contract and invoice changes. That's exactly how we set it up.
Identical SLA tiers as under factory warranty
If you had NBD under Dell ProSupport, you get NBD with us. HPE Foundation Care 24×7×4? Same with us. We replicate SLA definitions per system — same response time, same on-site procedure, same escalation paths. On request we extend SLA tiers (e.g. from NBD to 4 h) where economically sensible.
Multi-OEM under one contract
Instead of 5 OEM contracts with 5 contract numbers, 5 account managers, 5 monthly invoices: one TechCare contract with everything. For a typical DACH mid-market company this alone reduces internal contract management cost by 5 to 8 percent, before factoring in the actual maintenance price advantage.
OEM parts from DACH depots
No trick with inferior imitations. We deliver certified OEM parts sourced through the same DACH distribution channels that OEM contract partners use. For critical components we maintain regional warehouses — physical proximity is mandatory to meet 4-hour SLAs in metro areas.
No gap on transition day
Contract start is 00:00 the day after factory warranty ends. Tickets open on the last warranty day are carried over if still under OEM procedure. Emergency phone, engineer list, and escalation paths are communicated to your IT operations 2 weeks ahead of transition. Nobody should have to figure out who's responsible on transition day.
From OEM renewal offer to TechCare contract
Typical trigger situation: the OEM account manager sends a renewal offer 6 to 9 months before warranty end, often with significantly increased terms. That's exactly when to evaluate an alternative.
- 1
Request comparison quote
Send us the inventory list and — if you want to share — the OEM renewal offer. We deliver a fixed-price quote within 48 hours with line-by-line comparison. You see immediately where we're cheaper, equal, or where special handling makes sense (e.g. very rare hardware needing OEM-specific service contracts).
- 2
Build transition plan
On contract acceptance we jointly build the transition plan: cutover date (typically the day after OEM warranty ends), contacts list, escalation workflow, test ticket one week before cutover, transition call with your IT. For multi-site or critical systems we add on-site engineer briefings.
- 3
Spare-parts preparation
2 to 4 weeks before cutover the closest DACH depot stocks parts for your fleet. For rare or specialty components (specialty storage controllers, mainframe boards) we set up a pre-stock arrangement with storage near or directly at your site. On transition day you know every critical defect is SLA-covered.
- 4
Cutover day
At 00:00 the TechCare contract is live. Your IT operations received the onboarding package 2 weeks prior: ticketing access, emergency phone, escalation paths. Most cutovers run without a first-night emergency — if one occurs, it runs exactly as planned. Test ticket one week prior ensured all workflows function.
- 5
First quarterly review
3 months after contract start we run the first quarterly review. What went well, what to adjust, are there SLA tiers over- or under-dimensioned for certain systems? On post-warranty contracts we often re-tune the SLA mix after 3 to 6 months — some systems become more critical than initially scoped, others less so.
Why post-warranty via TechCare instead of OEM extension
OEM renewal offers are a negotiation subject. List prices are often 30 to 60 percent above what's actually contracted — if you negotiate hard. In reality, many DACH mid-market companies have neither time nor room to negotiate annually. Result: contracts get renewed at near-list pricing because the alternative — switching — is perceived as too much hassle.
It's exactly this perceived effort we address. Switching to TechCare is doable with 4 to 6 weeks lead time, no migration cost, no hardware change, with seamless cutover the day after factory warranty. The price advantage stays — typically 30 to 50 percent versus OEM extensions. The only thing that changes for your IT operations is the logo on the invoice. And the amount.