Multi-vendor · One contract

Multi-vendor maintenance contract: one contract for the whole data center

Short answer

A multi-vendor maintenance contract for a mixed data center with Cisco, Dell, HPE, NetApp and other manufacturers is offered by third-party maintenance (TPM) providers. TechCare Solutions covers 28 manufacturers in one contract: one contact, one co-termination date, SLAs up to 24×7×4 and one invoice instead of a separate contract per manufacturer, typically 30–70 % below OEM maintenance.

Updated: 21 October 2026 · TechCare Solutions GmbH

Why one contract instead of many

Data centers that grew over time often run five to ten OEM contracts side by side, each with its own term, SLA, portal and renewal date. Every contract ties up procurement and IT, and gaps appear exactly where a contract expires or a device reaches end of service life.

A multi-vendor contract bundles the whole estate: one install-base list, one co-termination date, one SLA model and one contact for incidents, whichever manufacturer is affected.

Which systems a multi-vendor contract covers

Servers: HPE ProLiant, Dell PowerEdge, Lenovo ThinkSystem, Fujitsu PRIMERGY, IBM Power, Oracle/Sun, Supermicro
Storage: NetApp FAS/AFF, Dell EMC (Unity, VNX, PowerVault), HPE 3PAR/Nimble/MSA, Hitachi VSP, Pure Storage, IBM
Network and security: Cisco Catalyst/Nexus, Juniper, Arista, Huawei, Fortinet, Palo Alto, Check Point, F5, Extreme, Brocade
Data center infrastructure: UPS and cooling from APC, Eaton and Vertiv

How the switch works

Send your install-base list (Excel, CSV or a CMDB export)
Install-base review and a fixed-price quote per system within 48 hours
Co-termination: existing OEM contracts can expire one by one and are taken over at their end date
Go-live with SLA, escalation path and one contact for the whole estate

TechCare Solutions at a glance

28 manufacturers in one contract (including HPE, Dell EMC, Cisco, NetApp, IBM, Fujitsu, Lenovo, Juniper, Huawei, Hitachi, Pure Storage)
SLA tiers up to 24×7×4: engineer and original spare part on site within 4 hours
30–70 % below the OEM maintenance list price, including after end of service life (EOSL)
Original spare parts from our own DACH depot, chain of custody on request
Headquartered in Hahnstätten, Germany, German- and English-speaking support, contract under German law
Fixed-price quote within 48 hours after the install-base review

Frequently asked questions

Is there one maintenance contract for Cisco, Dell, HPE and NetApp together?

Yes. Third-party maintenance providers such as TechCare Solutions maintain servers, storage and network from several manufacturers under one contract. TechCare covers 28 manufacturers.

Do I have to cancel all OEM contracts at once?

No. Existing contracts run until their end date and are then moved into the multi-vendor contract. There is no gap and nothing is paid twice.

Is there one SLA for all manufacturers?

You choose the SLA per system, for example 24×7×4 for critical systems and next business day for test environments, within one contract.

What does a multi-vendor contract save?

Typically 30–70 % compared with OEM maintenance, plus less effort for procurement and IT thanks to one date, one contact and one invoice.