NETAPP MAINTENANCE · MULTI-LINE TPM
NetApp Maintenance — all storage lines from a single source
We service the complete NetApp storage portfolio vendor-independently: FAS hybrid (mid-market to enterprise), AFF all-flash, the ASA block variant, E-Series for SAN attachment and StorageGRID object storage. Also after NetApp SupportEdge expiration. ONTAP software subscription stays with NetApp — we handle the hardware. Typical TPM topics at the storage layer: controller failover testing during replacement (data-loss risk on misconfiguration), microcode updates without OEM subscription, and SED encryption key management for DORA/NIS2 compliance.
5
Product categories
9+
Product lines
1
Detail pages
30–60 %
Savings vs. NetApp SupportEdge
What we cover in NetApp hardware
5 categories · 9 product lines · 1 with EOSL · 9 detail pages
Storage · All-Flash
2 linesStorage · Block (E-Series)
1 lineStorage · Scale-Out (SolidFire)
1 lineStorage · OEM rebrands & object & shelves
3 lines| Category | Product line | Models | EOSL |
|---|---|---|---|
| Storage · Hybrid (FAS) | FAS · aktuell | FAS2552 · FAS2554 · FAS2620 · FAS2720 · FAS2750 · FAS8200 · FAS8300 · FAS8700 · FAS9000 · FAS9500 | no |
| Storage · Hybrid (FAS) | FAS · Legacy | FAS2220 · FAS2240 · FAS3220/3240/3270 · FAS6220/6240/6280 · FAS8020/8040/8060/8080 | yes |
| Storage · All-Flash | AFF | AFF A200 · A220 · A300 · A320 · A400 · A700 · A700s · A800 · A900 | no |
| Storage · All-Flash | ASA | ASA A150/A250/A400/A800/A900 | no |
| Storage · Block (E-Series) | E-Series | E2700 · E2800 · E5600 · E5700 · EF560 · EF570 · EF600 | no |
| Storage · Scale-Out (SolidFire) | SolidFire | SF2405 · SF4805 · SF9605 · SF19210 · SF38410 | no |
| Storage · OEM rebrands & object & shelves | IBM N-Series (NetApp-OEM) | N3000/N5000/N6000/N7000-Serie (rebranded FAS) | no |
| Storage · OEM rebrands & object & shelves | StorageGRID | SG5600 · SG5700 · SG6000 · SG6060 | no |
| Storage · OEM rebrands & object & shelves | Disk Shelves | DS2246 · DS4246 · DS4486 · DS460C · NS224 (NVMe) | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
NetApp product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
Storage · Hybrid (FAS)
FAS · aktuell
DetailsFAS2552 · FAS2554 · FAS2620 · FAS2720 · FAS2750 · FAS8200 · FAS8300 · FAS8700 · FAS9000 · FAS9500
Current FAS generation for mid-market to high-end.
FAS · Legacy
DetailsFAS2220 · FAS2240 · FAS3220/3240/3270 · FAS6220/6240/6280 · FAS8020/8040/8060/8080
Older FAS generations, often EOSL — TPM standard case.
Storage · All-Flash
Storage · Block (E-Series)
E-Series
DetailsE2700 · E2800 · E5600 · E5700 · EF560 · EF570 · EF600
Block storage with Linux-based SANtricity stack — different from ONTAP.
Storage · Scale-Out (SolidFire)
SolidFire
DetailsSF2405 · SF4805 · SF9605 · SF19210 · SF38410
All-flash scale-out platform with its own Element OS software, originally from the 2015 SolidFire acquisition. Hardware maintenance separate from Element subscription.
Storage · OEM rebrands & object & shelves
IBM N-Series (NetApp-OEM)
DetailsN3000/N5000/N6000/N7000-Serie (rebranded FAS)
NetApp FAS hardware rebranded and sold via IBM under the N-Series program. Hardware maintenance same as regular FAS systems.
StorageGRID
DetailsSG5600 · SG5700 · SG6000 · SG6060
Object storage for backup repositories and cloud tier.
Disk Shelves
DetailsDS2246 · DS4246 · DS4486 · DS460C · NS224 (NVMe)
Disk expansion shelves for FAS and AFF.
NetApp SupportEdge Standard / Premium vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 35–56% per yearNetApp SupportEdge Standard / Premium vs. TechCare TPM · example calculation
SupportEdge Standard / Premium
TechCare TPM
Example AFF A400 with 4-year SupportEdge Premium: EUR 8,000–12,200/year OEM, EUR 5,200–5,400/year with TechCare TPM.
- EOSL hardware: On EOSL models (FAS3xxx/FAS6xxx, early AFF200) 50–70 % savings vs. SupportEdge — NetApp EOSL extensions usually only 1–2 years, then hard cut.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with NetApp
- ONTAP software updates + new major versions
- BlueXP / Cloud Volumes / Active IQ subscriptions
- NetApp TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why NetApp maintenance via TechCare instead of NetApp SupportEdge
NetApp is storage standard in DACH mid-market and enterprise. Over the years a mix typically accumulates: active AFF A400 for performance workloads, older FAS8040 for tier-2, an E2800 for SAN, maybe a StorageGRID for backup. Plus multiple disk shelves of different generations. SupportEdge contracts expire at different times, and on older lines (FAS8000, AFF A200, E5600) renewal becomes disproportionately expensive.
We service all NetApp lines — FAS, AFF, ASA, E-Series, StorageGRID — under one contract. Storage-experienced engineers (ONTAP and SANtricity-aware, hardware-focused), OEM disks of all generations, NVRAM modules, controller FRUs, PCM modules. ONTAP subscription stays with NetApp — for active new feature use (SnapMirror Cloud, FabricPool, new ONTAP versions) that makes sense. For stable legacy setups TPM alone is often sufficient.
Storage-specific TPM topics: controller failover test after every part swap (no black-box replacement), microcode updates without OEM subscription via mirror repository, and SED encryption key management with documented custody chain for DORA/NIS2 compliance.
1
Contract for all NetApp lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on NetApp maintenance
Do you service all NetApp storage lines — FAS, AFF, ASA, E-Series, StorageGRID?
Yes, the complete portfolio: FAS (all generations from legacy FAS2220 to current FAS9500), AFF A200/A220/A300/A400/A700/A800/A900, ASA series, E-Series (E2700, E2800, E5600, E5700, EF560/570/600), StorageGRID (SG5600, SG5700, SG6000, SG6060) and all disk shelves (DS2246, DS4246, DS460C, NS224).
What happens to ONTAP — does it stay with NetApp?
Yes, ONTAP runs as software separately via NetApp. Hardware maintenance and ONTAP subscription are separate: if you actively need new ONTAP features (SnapMirror Cloud, FabricPool to S3, new ONTAP versions), keep software subscription with NetApp. We cover hardware defects independently. For stable legacy setups TPM alone is often sufficient.
Is E-Series different from FAS — can you service that too?
Yes. E-Series uses SANtricity (Linux-based block storage stack), not ONTAP. Still, the hardware modules are similarly structured (storage processors, disks, PSUs). We service E2700, E2800, E5600, E5700 and the EF series (all-flash variant) — disks, controllers, cache, PSUs.
Can you service older FAS systems — FAS3200, FAS6200, FAS8000?
Yes, this is one of our focus areas. FAS3200 (3220/3240/3270), FAS6200 (6220/6240/6280), FAS8000 series (8020/8040/8060/8080) are all End-of-Availability and still productive in many DACH data centers. We stock disks (SAS, SATA, SSD of all generations), NVRAM modules, controller FRUs and fans/PSUs.
What does TPM cost compared to NetApp SupportEdge?
For NetApp storage 30 to 60 percent savings vs. SupportEdge, 50 to 70 percent on End-of-Availability models. A FAS8040 with 24×7×4 contract costs 4,800 to 7,200 EUR/year with NetApp, 1,800 to 3,000 EUR with TechCare.
Do Active IQ and SnapCenter still work?
Active IQ (cloud analytics) requires active NetApp subscription. SnapCenter and SnapManager tools are software, their licenses run separately. For active cloud feature usage we recommend keeping NetApp subscription for the software layer and covering only hardware maintenance via TPM.
We have FlexPod (NetApp + Cisco UCS) — does that work with TPM?
Yes, ideal in fact. FlexPod is multi-vendor (NetApp storage + Cisco UCS compute + Cisco MDS SAN). With NetApp-only maintenance you'd still hold two OEM contracts (NetApp SupportEdge + Cisco SMARTnet). TechCare covers both vendors in one contract — storage, compute, SAN switching from one source.
How fast do we get a quote for a larger NetApp landscape?
Within 48 hours after receiving inventory list with model and serial. For NetApp the most practical input is an Active IQ export or ONTAP CLI list — we convert that into the fixed-price quote.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →