DELL & DELL EMC MAINTENANCE · MULTI-LINE TPM
Dell Maintenance — all product lines from a single source
We service the complete Dell and Dell EMC product range vendor-independently: PowerEdge servers, the full EMC storage portfolio (PowerStore, Unity, VNX, VMAX, PowerMax, Isilon, Data Domain) and PowerSwitch networking. Also after Dell ProSupport and Dell EMC Maintenance expiration. 30 to 60 percent below OEM list. Typical TPM topics at the compute layer: BMC/iLO/iDRAC firmware updates without OEM login (lockout risk after contract end), DIMM failures as the most frequent server defect, and BIOS CPU microcode patches for Spectre/Meltdown-class vulnerabilities.
6
Product categories
20+
Product lines
7
Detail pages
30–60 %
Savings vs. Dell ProSupport / Dell EMC Maintenance
What we cover in Dell / Dell EMC hardware
6 categories · 20 product lines · 6 with EOSL · 20 detail pages
Storage · Block & Hybrid
8 lines EOSL · 3Storage · NAS & Object
2 linesHyperconverged (HCI)
4 linesBackup
3 lines EOSL · 1Networking
2 lines EOSL · 1| Category | Product line | Models | EOSL |
|---|---|---|---|
| Servers | PowerEdge | R-Serie · T-Serie · MX-Serie · C-Serie | yes |
| Storage · Block & Hybrid | PowerStore | PowerStore 500T/1000T/3000T/5000T/9000T | no |
| Storage · Block & Hybrid | Unity / Unity XT | Unity 300/400/500/600 · Unity XT 380/480/680/880 | no |
| Storage · Block & Hybrid | VNX / VNXe | VNX 5200 bis 8000 · VNXe 1600/3200 | no |
| Storage · Block & Hybrid | VMAX / PowerMax | VMAX 100K/200K/400K · PowerMax 2000/8000/2500/8500 | no |
| Storage · Block & Hybrid | XtremIO | XtremIO X1 · X2 · X2-S · X2-R | yes |
| Storage · Block & Hybrid | Compellent / SC | SC4020/SC5020/SC7020/SC8000/SC9000 | no |
| Storage · Block & Hybrid | EqualLogic | PS4100/PS6010/PS6210/PS6610 | yes |
| Storage · Block & Hybrid | PowerVault | MD3200/MD3400/ME4 / ME5 | yes |
| Storage · NAS & Object | Isilon / PowerScale | Isilon X/H/A · PowerScale F-Serie | no |
| Storage · NAS & Object | ECS Object Storage | ECS-Appliances | no |
| Hyperconverged (HCI) | VxRail / VxBlock | VxRail E/V/P/S/D-Serie · VxBlock 1000-Konvergenz-Stack | no |
| Hyperconverged (HCI) | VxFlex / PowerFlex | PowerFlex Rack · PowerFlex Appliance · ältere VxFlex-Generation | no |
| Hyperconverged (HCI) | vSAN Ready Nodes | PowerEdge-vSAN-Ready-Konfigurationen (R-Serie und MX-Serie) | no |
| Hyperconverged (HCI) | XC (Nutanix Appliance) | XC430 · XC640 · XC740 · XC940 (mit Nutanix AOS) | no |
| Backup | Data Domain | DD3300 · DD6300/6900 · DD9300/9500/9900 | yes |
| Backup | PowerProtect DD | DD3300 · DDVE · PowerProtect DM | no |
| Backup | PowerVault Tape | PowerVault TL1000 · TL2000 · TL4000 · ML6000-Library | no |
| Networking | PowerSwitch / Force10 | S-Series · N-Series · Z-Series · MXL | no |
| Networking | PowerConnect | PowerConnect 5500/6200/7000/8100-Serie · ältere PowerConnect 28er/35er | yes |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Dell / Dell EMC
PowerEdge
R-Serie · T-Serie · MX-Serie · C-Serie
Detail page & FAQDell / Dell EMC
PowerStore + 9more lines
PowerStore 500T/1000T/3000T/5000T/9000T · Unity / Unity XT · VNX / VNXe · VMAX / PowerMax · Compellent / SC · PowerVault · Isilon / PowerScale · ECS Object Storage · Data Domain · PowerProtect DD
Detail page & FAQDell / Dell EMC
XtremIO
XtremIO X1 · X2 · X2-S · X2-R
Detail page & FAQDell / Dell EMC
EqualLogic
PS4100/PS6010/PS6210/PS6610
Detail page & FAQDell / Dell EMC
VxRail / VxBlock + 3more lines
VxRail E/V/P/S/D-Serie · VxBlock 1000-Konvergenz-Stack · VxFlex / PowerFlex · vSAN Ready Nodes · XC (Nutanix Appliance)
Detail page & FAQDell / Dell EMC
PowerVault Tape
PowerVault TL1000 · TL2000 · TL4000 · ML6000-Library
Detail page & FAQDell / Dell EMC
PowerSwitch / Force10 + 1more line
S-Series · N-Series · Z-Series · MXL · PowerConnect
Detail page & FAQDell / Dell EMC product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
Servers
PowerEdge
DetailsR-Serie · T-Serie · MX-Serie · C-Serie
Complete R, T, MX and C series from R210 to R760, T140 to T640, MX740c to MX840c, C6420 to C6525.
Storage · Block & Hybrid
PowerStore
DetailsPowerStore 500T/1000T/3000T/5000T/9000T
Current mid-range all-flash platform, successor to Unity and SC series.
Unity / Unity XT
DetailsUnity 300/400/500/600 · Unity XT 380/480/680/880
Established mid-range hybrid platform from the EMC portfolio.
VNX / VNXe
DetailsVNX 5200 bis 8000 · VNXe 1600/3200
Classic EMC mid-range until succession by Unity. Many install bases across DACH.
VMAX / PowerMax
DetailsVMAX 100K/200K/400K · PowerMax 2000/8000/2500/8500
High-end enterprise storage for tier-1 workloads. PowerMax as successor to VMAX 3.
XtremIO
DetailsXtremIO X1 · X2 · X2-S · X2-R
All-flash array with inline dedupe, originally from the 2012 EMC acquisition. Generations with EOSL partly reached.
Compellent / SC
DetailsSC4020/SC5020/SC7020/SC8000/SC9000
Compellent SC series from Dell's storage line predating the EMC acquisition.
EqualLogic
DetailsPS4100/PS6010/PS6210/PS6610
iSCSI storage, EOSL reached — TPM strongly recommended.
Storage · NAS & Object
Hyperconverged (HCI)
VxRail / VxBlock
DetailsVxRail E/V/P/S/D-Serie · VxBlock 1000-Konvergenz-Stack
VMware-centric HCI platform — hardware maintenance separate from vSphere/vSAN subscriptions.
VxFlex / PowerFlex
DetailsPowerFlex Rack · PowerFlex Appliance · ältere VxFlex-Generation
Software-defined storage with its own PowerFlex software stack. Hardware is standard PowerEdge base.
vSAN Ready Nodes
DetailsPowerEdge-vSAN-Ready-Konfigurationen (R-Serie und MX-Serie)
Pre-validated PowerEdge configs for VMware vSAN. Hardware maintenance like regular PowerEdge.
XC (Nutanix Appliance)
DetailsXC430 · XC640 · XC740 · XC940 (mit Nutanix AOS)
Nutanix AOS on PowerEdge hardware. Hardware maintenance separate from Nutanix subscription.
Backup
Data Domain
DetailsDD3300 · DD6300/6900 · DD9300/9500/9900
Market-leading backup deduplication appliances. Many EOSL models in DACH.
PowerProtect DD
DetailsDD3300 · DDVE · PowerProtect DM
Current Data Domain generation rebranded as PowerProtect.
PowerVault Tape
DetailsPowerVault TL1000 · TL2000 · TL4000 · ML6000-Library
Tape libraries for long-term archive — TL series for mid-market, ML6000 for enterprise.
Networking
PowerSwitch / Force10
DetailsS-Series · N-Series · Z-Series · MXL
Data center and campus switches. Force10 heritage from the 2011 acquisition.
PowerConnect
DetailsPowerConnect 5500/6200/7000/8100-Serie · ältere PowerConnect 28er/35er
Legacy campus switches predating the Force10 acquisition. Multiple generations EOSL — TPM standard case.
Dell / Dell EMC ProSupport / ProSupport Plus vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 39–51% per yearDell / Dell EMC ProSupport / ProSupport Plus vs. TechCare TPM · example calculation
ProSupport / ProSupport Plus
TechCare TPM
Example PowerEdge R750 with 4-year ProSupport Plus: EUR 1,800–2,450/year OEM, EUR 1,100–1,200/year with TechCare TPM.
- EOSL hardware: On EOSL models (PowerEdge 12G/13G/14G, EqualLogic, Compellent SC4020) 50–70 % savings vs. Dell EMC Maintenance — Dell partly stops EOSL extensions, TPM often the only option.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Dell / Dell EMC
- OpenManage Enterprise / iDRAC subscription features
- Dell software licenses (CloudIQ, APEX, PowerStore Manager)
- Dell software TAC and firmware lockout releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Dell / Dell EMC maintenance via TechCare instead of Dell ProSupport / Dell EMC Maintenance
The Dell world is large: PowerEdge servers, the inherited EMC storage portfolio with dozens of product lines (PowerStore, Unity, VNX, VMAX, PowerMax, Isilon, Data Domain), plus the former Dell storage line with Compellent and EqualLogic. Across 7 years of lifecycle, DACH data centers accumulate a mix that requires two or three Dell contracts — ProSupport for servers, Dell EMC Maintenance for storage, separate for older EqualLogic.
We bundle this into one contract — whether it's PowerEdge, PowerStore or an 8-year-old VNX 5400. OEM parts, German-speaking engineers, SLA up to 24×7×4. On EOSL models like EqualLogic, Compellent or older VNX generations, you typically save 60 to 70 percent versus Dell EMC Maintenance — if Dell still offers a renewal.
Compute-specific TPM topics: BMC/iLO/iDRAC firmware updates without OEM subscription, DIMM failure diagnostics (the most common server defect after PSU), and BIOS CPU microcode patches for Spectre-/Meltdown-class vulnerabilities — also post-EoSL via mirror repositories.
1
Contract for all Dell / Dell EMC lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Dell / Dell EMC maintenance
Do you service Dell EMC storage in addition to Dell PowerEdge?
Yes — the full Dell EMC storage range: PowerStore, Unity (XT), VNX (entire line including older generations), VMAX, PowerMax, Isilon/PowerScale, Data Domain (all generations up to PowerProtect DD), Compellent SC, EqualLogic and PowerVault. Also ECS object storage. Servers (PowerEdge) and storage under one contract.
We have ProSupport for servers and Dell EMC Maintenance for storage — can TechCare replace both at once?
Yes, this is one of the most common reasons for switching. Instead of two separate Dell contracts you get one TechCare contract with one point of contact, one inventory list and one invoice. For a typical install of 50 PowerEdge servers plus 8 storage systems (mix of Unity, Data Domain and older VNX), we typically see 35 to 55 percent total savings.
Can you service older Dell EMC storage — VNX, VMAX, EqualLogic, Compellent?
Yes, this is one of our focus areas. VNX (all generations through VNX2), VMAX 1/2/3, EqualLogic PS series, Compellent SC4020/5020/7020/8000/9000 are all EOSL and still productive in many DACH data centers. We stock disks (Fibre Channel, SAS, SSD of all generations), storage processor modules, NVRAM and PSUs.
What about Data Domain — is that included?
Yes. Data Domain is one of the most economical TPM use cases within Dell EMC: hardware is extremely robust, EOSL comes early, OEM renewals become disproportionately expensive. We service DD3300, DD6300/6900, DD9300/9500/9900 and the current PowerProtect DD generation. DD software updates continue via Dell — hardware defects we cover.
Do iDRAC, OpenManage and EMC Unisphere still work?
iDRAC remains fully usable as a hardware component, as does OpenManage Enterprise. For storage tools — Unisphere (Unity, VNX), Solutions Enabler (VMAX/PowerMax), InsightIQ (Isilon) — it depends: tools themselves continue to work, but software subscriptions like SRM, RecoverPoint or Cloud IQ require active Dell EMC contracts.
Which Dell hardware is not suited for TPM?
Very recent PowerStore and PowerMax models where you depend on new cloud features (Cloud IQ Predictive Analytics, automatic tier offloading to S3) make more sense under active Dell EMC subscription. We give honest advice: older models (3+ years) and EOSL hardware are the sweet spots. For brand-new systems with active cloud features, stay with Dell initially.
How fast do we get a quote for the server + storage mix?
Within 48 hours of receiving your inventory list. Format doesn't matter — service tags, model + serial, Excel export from Dell APEX or OpenManage. You get a fixed-price quote per system with clear comparison to Dell ProSupport / Dell EMC Maintenance.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →