DELL EMC XTREMIO MAINTENANCE · TPM FOR X1 / X2 GENERATION

Dell EMC XtremIO Maintenance — vendor-independent service for X1 and X2 generations

We service Dell EMC XtremIO all-flash arrays after Dell EMC Maintenance expiration — especially EOSL X1 and early X2 models still running in DACH banks, SAP HANA environments and VDI data centers. OEM X-Brick controllers, DAEs and SSDs on stock. 30 to 70 percent below Dell list.

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Which XtremIO generations we service

XtremIO launched in 2012 with X1, fundamentally redesigned in 2017 with X2. With Dell EMC's strategic shift to PowerStore and PowerMax, XtremIO is now in maintenance-mode. Exactly the phase where TPM offers the economic lever.

X1 (original generation, 2012-2016)

Single X-Brick · Dual X-Brick · Multi X-Brick (4-cluster, 6-cluster) · Starter X-Brick (10TB)

X2 (redesigned generation, 2017+)

X2-S (single, high dedup) · X2-R (multi-brick, high capacity) · X2-T (tier-1 performance)

X-Brick components

Storage controllers (SC) · DAEs (25-disk trays) · InfiniBand switches (X1) · 16Gb FC / 10GbE ports

Disks & cache modules

400 GB · 800 GB · 1.6 TB · 3.84 TB SSDs (eMLC, later TLC) · NVRAM modules · battery backup modules

Why TPM maintenance for XtremIO instead of Dell EMC Maintenance

XtremIO X1 reached EOSL in 2022, first-gen X2 runs until 2026-2027. Dell EMC Maintenance no longer renews X1 and is heavily inflated for X2. Yet XtremIO is a stable platform — many DACH banks have XtremIO as VDI or VMware datastore.

We stock X-Brick controllers (SC1, SC2), DAEs, NVRAM modules, BBUs and SSDs (400 GB to 3.84 TB) for X1 and X2. Inline-dedup clusters continue to work — XMS runs as part of the hardware configuration.

30–60 %

Savings vs. Dell EMC Maintenance

up to 70 %

Savings on EOSL models

48 h

Fixed-price quote after inventory

4 h

Onsite response with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2012

2016

2020

2024

2028

2032

Today · 2026

X1 Starter X-Brick (10TB)
2014–2022
TPM until2027+
Recommended
X1 Single / Dual X-Brick
2012–2022
TPM until2027+
Recommended
X1 Multi-X-Brick Cluster
2014–2022
TPM until2027+
Recommended
X2-S (Single)
2017–2026
TPM until2031+
Supported
X2-R (Multi)
2017–2026
TPM until2031+
Supported
X2-T (Tier-1)
2018–2027
TPM until2032+
Supported

EOSL status of XtremIO generations

Dell officially declared XtremIO X1 EOSL, X2 runs until 2026-2027. Migration to PowerStore or PowerMax is recommended — TPM bridges the gap.

Model family	Released	OEM support ends	TPM status
X1 Starter X-Brick (10TB)	2014	2022	Recommended
X1 Single / Dual X-Brick	2012-2015	2022	Recommended
X1 Multi-X-Brick Cluster	2014-2016	2022	Recommended
X2-S (Single)	2017	2026	Supported
X2-R (Multi)	2017	2026	Supported
X2-T (Tier-1)	2018	2027+	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Warehouse with X-Brick controllers, DAEs, NVRAM, BBUs, SSDs (400 GB to 3.84 TB) — for X1 and X2.

Onsite engineer

German-speaking storage technicians in DACH with XtremIO X-Brick experience, 4-hour response.

Flexible SLA per cluster

Tier-1 workloads: 24×7×4 with spare controller. Test/Dev: 5×9 NBD.

Multi-vendor contract

One contract for XtremIO and all other vendors. No more individual contracts.

XMS stays functional

XtremIO Management Server (XMS) continues to work — part of the hardware configuration.

Dedup/compression telemetry stays local

Inline dedup rate, compression ratio and IOPS reporting remain locally available. CloudIQ telemetry to Dell stops without active contract.

Comparison

TechCare vs. Dell EMC XtremIO All-Flash-Array

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on Dell EMC XtremIO maintenance

Which XtremIO models do you service?

X1 (Single, Dual, Multi-X-Brick, Starter-10TB) and X2 (X2-S, X2-R, X2-T) since 2012. SCs, DAEs, InfiniBand switches, NVRAM, BBUs and all SSD sizes.

What does TPM cost vs. Dell EMC Maintenance?

An X2-S with 24×7×4 costs 18,000-25,000 EUR/year at Dell, 7,500-11,000 EUR at TechCare. X1 Multi-Brick (EOSL): Dell does not renew, TPM is the only option at 6,000-9,000 EUR/year.

Is X1 with InfiniBand backplane still maintainable?

Yes. X1 multi-brick clusters use Mellanox InfiniBand switches as interconnect — we stock matching switches and cables. SSD replacements and controller failovers are the most common cases.

Do inline dedup and compression still work?

Yes. Inline deduplication, compression and XDP garbage collection are hardware/firmware features not tied to an active Dell contract.

How long does XtremIO X2 run sensibly?

X2-S/R are officially supported by Dell EMC until 2026, X2-T until 2027+. Realistically 3-5 years post-EOSL with TPM. For tier-1 plan migration 18-24 months before cut-off.

Is VPLEX-Metro with XtremIO still supported?

Yes. VPLEX as stretched-cluster layer above XtremIO continues to work. For stretched clusters across two DCs we recommend 24×7×4 for both XtremIO and VPLEX.

Can we migrate to PowerStore during TPM?

Yes. TPM bridges the 12-24 months for orderly PowerStore/PowerMax migration. For VDI migrations we recommend phased approach.

Do we lose the Dell warranty?

No. Factory warranty and Dell EMC Maintenance are contractual services.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots