Dell EMC XtremIO All-Flash-Array Maintenance
side by side.
TechCare TPM vs. ProSupport / ProSupport Plus. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example PowerEdge R750 with 4-year ProSupport Plus: TechCare TPM roughly 39–51% below the OEM price.
Active EOSL lines
- XtremIO X1 (Original-Generation) · EOSL 2022-12-31
- XtremIO X2-R (Brick-basiert) · EOSL 2027-01-31
- XtremIO X2-S (Skalierbare Bricks) · EOSL 2027-01-31
Which XtremIO generations we service
- X1 (original generation, 2012-2016)
- Single X-Brick · Dual X-Brick · Multi X-Brick (4-cluster, 6-cluster) · Starter X-Brick (10TB)
- X2 (redesigned generation, 2017+)
- X2-S (single, high dedup) · X2-R (multi-brick, high capacity) · X2-T (tier-1 performance)
- X-Brick components
- Storage controllers (SC) · DAEs (25-disk trays) · InfiniBand switches (X1) · 16Gb FC / 10GbE ports
- Disks & cache modules
- 400 GB · 800 GB · 1.6 TB · 3.84 TB SSDs (eMLC, later TLC) · NVRAM modules · battery backup modules
EOSL status of XtremIO generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| X1 Starter X-Brick (10TB) | 2014 | 2022 | Recommended |
| X1 Single / Dual X-Brick | 2012-2015 | 2022 | Recommended |
| X1 Multi-X-Brick Cluster | 2014-2016 | 2022 | Recommended |
| X2-S (Single) | 2017 | 2026 | Supported |
| X2-R (Multi) | 2017 | 2026 | Supported |
| X2-T (Tier-1) | 2018 | 2027+ | Supported |
Why TPM maintenance for XtremIO instead of Dell EMC Maintenance
XtremIO X1 reached EOSL in 2022, first-gen X2 runs until 2026-2027. Dell EMC Maintenance no longer renews X1 and is heavily inflated for X2. Yet XtremIO is a stable platform — many DACH banks have XtremIO as VDI or VMware datastore.
We stock X-Brick controllers (SC1, SC2), DAEs, NVRAM modules, BBUs and SSDs (400 GB to 3.84 TB) for X1 and X2. Inline-dedup clusters continue to work — XMS runs as part of the hardware configuration.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Dell / Dell EMC line — see the Dell / Dell EMC battle card.
Stays with Dell EMC XtremIO
- OpenManage Enterprise / iDRAC subscription features
- Dell software licenses (CloudIQ, APEX, PowerStore Manager)
- Dell software TAC and firmware lockout releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Dell / Dell EMC line — details on the Dell / Dell EMC battle card.
Migration path from first contact to hand-over.
Same four steps for every Dell / Dell EMC line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Dell / Dell EMC battle card.
FAQ on Dell EMC XtremIO maintenance
- Which XtremIO models do you service?
- X1 (Single, Dual, Multi-X-Brick, Starter-10TB) and X2 (X2-S, X2-R, X2-T) since 2012. SCs, DAEs, InfiniBand switches, NVRAM, BBUs and all SSD sizes.
- What does TPM cost vs. Dell EMC Maintenance?
- For an X2-S with 24×7×4, TechCare is roughly 55–60% below the Dell price. X1 Multi-Brick (EOSL): Dell does not renew, TPM is the only option.
- Is X1 with InfiniBand backplane still maintainable?
- Yes. X1 multi-brick clusters use Mellanox InfiniBand switches as interconnect — we stock matching switches and cables. SSD replacements and controller failovers are the most common cases.
- Do inline dedup and compression still work?
- Yes. Inline deduplication, compression and XDP garbage collection are hardware/firmware features not tied to an active Dell contract.
- How long does XtremIO X2 run sensibly?
- X2-S/R are officially supported by Dell EMC until 2026, X2-T until 2027+. Realistically 3-5 years post-EOSL with TPM. For tier-1 plan migration 18-24 months before cut-off.
- Is VPLEX-Metro with XtremIO still supported?
- Yes. VPLEX as stretched-cluster layer above XtremIO continues to work. For stretched clusters across two DCs we recommend 24×7×4 for both XtremIO and VPLEX.