SYNOLOGY MAINTENANCE · RACKSTATION, FLASHSTATION, SA/UC, EXPANSION UNITS
Synology Maintenance — vendor-independent service for RackStation, FlashStation, SA and UC systems
We service Synology systems in the data centre and server room vendor-independently: RackStation RS/RS+/xs+, FlashStation FS, SA and UC series with dual controllers, HD high-density and the RX/RXD expansion units — current models as well as older generations after the manufacturer warranty ends. Replacement unit or spare part with SLAs from Parts Only to 24×7×4, drive migration and recovery via Hyper Backup or Snapshot Replication. Almost every mid-market data centre runs a Synology as backup target or file server — we take it into the same contract as servers, storage and network.
3
Product categories
9+
Product lines
1
Detail pages
30–60 %
Savings vs. Synology Extended Warranty
Short answer
TechCare Solutions provides vendor-independent Synology maintenance for 9+ product lines, including RackStation xs+ / xs · Enterprise, RackStation Plus · Mittelstand, RackStation Value / älter (EOSL), FlashStation · All-Flash: SLAs up to 24×7×4, original spare parts from our DACH depot and 30–60 % below Synology Extended Warranty, including after end of service life (EOSL). One contract covers Synology together with 31 other manufacturers, with a fixed-price quote within 48 hours.
Multi-vendor maintenance contract · Third-party maintenance providers
What we cover in Synology hardware
3 categories · 9 product lines · 2 with EOSL · 9 detail pages
FlashStation · SA · UC · HD
4 lines EOSL · 1Expansion units · towers in the server room
2 lines| Category | Product line | Models | EOSL |
|---|---|---|---|
| RackStation · rack NAS | RackStation xs+ / xs · Enterprise | RS4021xs+ · RS3621xs+ · RS3621RPxs · RS3618xs · RS3617xs+ · RS3617RPxs · RS1619xs+ · RS18017xs+ · RS2821RP+ | no |
| RackStation · rack NAS | RackStation Plus · Mittelstand | RS422+ · RS822+ · RS822RP+ · RS1221+ · RS1221RP+ · RS2423+ · RS2423RP+ · RS1619+ · RS2418+ · RS2418RP+ · RS2416+ | no |
| RackStation · rack NAS | RackStation Value / älter (EOSL) | RS815+ · RS815RP+ · RS818+ · RS818RP+ · RS816 · RS217 · RS214 · RS812+ · RS2212+ · RS3412xs | yes |
| FlashStation · SA · UC · HD | FlashStation · All-Flash | FS6400 · FS3600 · FS3410 · FS3400 · FS2500 · FS2017 · FS1018 | yes |
| FlashStation · SA · UC · HD | SA-Serie · Scale-out und Dual-Controller | SA6400 · SA3610 · SA3410 · SA3400 · SA3400D · SA3200D · SA3600 | no |
| FlashStation · SA · UC · HD | UC-Serie · Active-Active iSCSI | UC3400 · UC3200 | no |
| FlashStation · SA · UC · HD | HD-Serie · High Density | HD6500 | no |
| Expansion units · towers in the server room | Expansion Units RX / RXD | RX1224RP · RX1223RP · RX1222sas · RX1217 · RX1217RP · RX1217sas · RXD1219sas · RX6022sas · RX418 · RX415 | no |
| Expansion units · towers in the server room | DiskStation xs+ / Plus · Tower | DS3622xs+ · DS1823xs+ · DS1821+ · DS1621+ · DS1522+ · DS923+ · DS1819+ · DS1618+ · DS3617xs | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Synology product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
RackStation · rack NAS
RackStation xs+ / xs · Enterprise
DetailsRS4021xs+ · RS3621xs+ · RS3621RPxs · RS3618xs · RS3617xs+ · RS3617RPxs · RS1619xs+ · RS18017xs+ · RS2821RP+
Enterprise rack NAS with Xeon and 10/25GbE for virtualisation, backup target and archive.
RackStation Plus · Mittelstand
DetailsRS422+ · RS822+ · RS822RP+ · RS1221+ · RS1221RP+ · RS2423+ · RS2423RP+ · RS1619+ · RS2418+ · RS2418RP+ · RS2416+
Standard rack NAS in the mid-market and branch offices, often with redundant power supply (RP).
RackStation Value / älter (EOSL)
DetailsRS815+ · RS815RP+ · RS818+ · RS818RP+ · RS816 · RS217 · RS214 · RS812+ · RS2212+ · RS3412xs
Older generations, manufacturer support ended — replacement from our pool or migration with drive carry-over.
FlashStation · SA · UC · HD
FlashStation · All-Flash
DetailsFS6400 · FS3600 · FS3410 · FS3400 · FS2500 · FS2017 · FS1018
All-flash systems for databases, VDI and latency-sensitive workloads.
SA-Serie · Scale-out und Dual-Controller
DetailsSA6400 · SA3610 · SA3410 · SA3400 · SA3400D · SA3200D · SA3600
SAS-based enterprise systems with up to 96 drives via expansion units; D models with dual controllers.
UC-Serie · Active-Active iSCSI
DetailsUC3400 · UC3200
Dual-controller iSCSI systems for high availability without a cluster licence.
HD-Serie · High Density
DetailsHD6500
60-bay systems for archive, video surveillance and cold data.
Expansion units · towers in the server room
Expansion Units RX / RXD
DetailsRX1224RP · RX1223RP · RX1222sas · RX1217 · RX1217RP · RX1217sas · RXD1219sas · RX6022sas · RX418 · RX415
Expansion units with their own power supply and backplane — a frequent failure point besides drives.
DiskStation xs+ / Plus · Tower
DetailsDS3622xs+ · DS1823xs+ · DS1821+ · DS1621+ · DS1522+ · DS923+ · DS1819+ · DS1618+ · DS3617xs
Tower systems used as backup target or departmental server in the server room; we include them in the contract.
Synology Synology Extended Warranty (EW201/EW202) vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 30–45% per yearSynology Synology Extended Warranty (EW201/EW202) vs. TechCare TPM · example calculation
Synology Extended Warranty (EW201/EW202)
TechCare TPM
Example twelve RS3621xs+ backup targets at six sites with NBD replacement: TechCare roughly 30–45 % below the manufacturer extension, retroactively and for any age.
- EOSL hardware: For models outside the manufacturer warranty (RS815+, RS2416+, RS3617xs and older) there is no manufacturer option any more — we keep them under SLA.
Stays with Synology
- DSM software, packages and licences
- Synology account and C2 cloud services
- Firmware and security updates
Moves to TechCare
- Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
- Drive migration and DSM recovery
- Power supplies, fans, backplanes, expansion units
- One contract with servers, storage and network
Why Synology maintenance via TechCare instead of Synology Extended Warranty
Synology systems sit in almost every mid-market data centre: as backup target for Veeam, as file server, as archive or as replication target between sites. The manufacturer offers an extended warranty that is not available for all models and not retroactively — after that, a controller or power-supply defect means a new purchase including migration.
We take over the hardware layer: replacement unit or spare part per SLA, power supplies, fans, backplanes, expansion units, drive migration into the replacement system and recovery via Hyper Backup or Snapshot Replication. DSM licences and package subscriptions stay with the manufacturer. And because Synology rarely stands alone, it runs in the same contract as your servers, enterprise storage and switches.
1
Contract for all Synology lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
When does support for your Synology models end? Every date is in the independent EOSL database: Synology EOSL dates on EOSL365.de.
FAQ on Synology maintenance
Do you also service current Synology models, not only old RackStations?
Yes. Model and serial number are enough, regardless of age. We take current models after the manufacturer warranty ends or as a complement to the manufacturer cover.
What happens to the data when a unit is replaced?
In case of a controller or system defect we migrate the drives into the replacement unit (same or compatible model) and restore the DSM state; if needed from Hyper Backup or Snapshot Replication. HDDs and SSDs remain yours; we replace them by agreement.
Are HDDs and SSDs included in the contract?
Optionally. Drives are wear parts; we offer them as a line item in the contract or replace them on demand. For models that bind the manufacturer's own drives we take this into account when sourcing replacements.
Do DSM, packages and the Synology account remain usable?
Yes. DiskStation Manager, Hyper Backup, Active Backup and licence packages are manufacturer software and continue unchanged. Our contract covers the hardware.
How quickly do we get a quote?
48 hours after receipt of your inventory with model and serial number — ideally together with your other data-centre systems in one list.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases