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Synology vs. Synology Extended Warranty (EW201/EW202)
Battle Card · Server

Synology Maintenance
side by side.

TechCare TPM vs. Synology Extended Warranty (EW201/EW202). Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

10–20 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
Multi-year Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01

Cost comparison

OEM list-price share approx. 10–20 % of list price for a two-year extension, not for all models and only at purchase or within warranty

Example twelve RS3621xs+ backup targets at six sites with NBD replacement: TechCare roughly 30–45 % below the manufacturer extension, retroactively and for any age.

EOSL hardware: For models outside the manufacturer warranty (RS815+, RS2416+, RS3617xs and older) there is no manufacturer option any more — we keep them under SLA.
02

OEM vs. TechCare — where the switch pays off

Aspect Synology Synology Extended Warranty (EW201/EW202) TechCare TPM
Spare-parts stock OEM global logistics, often 5–10 days lead time DACH hub + global partner network, 4–8 h on site
SLA tiers 8×5×NBD to 24×7×4, often multi-year committed 24×7×4 to 24×7×2, per-device flexible
Response / language Ticket → email routing, EMEA hub mostly English Direct call, DACH field service, German native
Sub-outsourcing OEM sub-contractors, chain not always transparent Direct contract with TechCare, no black box
Compliance docs Standard OEM documents BAIT/MaRisk/DORA-ready, ISO 27001
Reporting Premium tier add-on Quarterly reports incl. ticket history standard

Stays with Synology

  • DSM software, packages and licences
  • Synology account and C2 cloud services
  • Firmware and security updates

Moves to TechCare

  • Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
  • Drive migration and DSM recovery
  • Power supplies, fans, backplanes, expansion units
  • One contract with servers, storage and network
03

DACH compliance by design.

  • BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
  • DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
  • ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
  • Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04

Migration path from first contact to hand-over.

  1. Inventory Synology install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
  2. Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
  3. Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
  4. Hand-over Synology OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.