Synology RackStation Maintenance — replacement, spare parts and drive migration for RS, FS, SA, UC and HD systems
We service Synology rack systems vendor-independently: RackStation xs+ and Plus, FlashStation, SA series with dual controllers, UC active-active systems, HD high-density and the RX/RXD expansion units. Replacement unit or spare part per SLA up to 24×7×4, drive migration into the replacement system, recovery via Hyper Backup or Snapshot Replication. DSM and packages stay with the manufacturer.
Which Synology rack systems we service
From the backup target in the branch office to the dual-controller system in the data centre — model and serial number are enough, regardless of age.
Why TPM for Synology rack systems
The manufacturer warranty runs three to five years; the extension exists only for selected models and only within the warranty period. After that, a mainboard, power-supply or backplane defect means a new purchase — and a backup target without replacement is a compliance problem.
We take over regardless of age: replacement unit or spare part per SLA, drive migration into the replacement system, recovery via Hyper Backup or Snapshot Replication, expansion units and power supplies. All in the same contract as servers, enterprise storage and switches.
Manufacturer support status of major generations
Once the manufacturer ends hardware support for a generation there is no extension any more — yet the devices often run for years. We close that gap: replacement unit from our pool, same SLA, regardless of age.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| RS812+ / RS2212+ / RS3412xs | 2012 | beendet | Recommended |
| RS815+ / RS2416+ / RS3617xs | 2015 | beendet | Recommended |
| RS818+ / RS2418+ / RS3618xs | 2018 | auslaufend | Recommended |
| RS1221+ / RS3621xs+ / RS4021xs+ | 2021 | aktiv | Supported |
| RS2423+ / FS3410 / SA6400 | 2023 | aktiv | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
Replacement unit or spare part
Identical or equivalent unit from our pool, power supplies, modules and fans — per SLA up to 24×7×4.
Cold spares per site
For critical sites we keep reserve units on location; the swap takes minutes instead of days.
Configuration restore
Drive migration into the replacement system and restore of the operating-system state from backup or snapshot.
One contract for all manufacturers
The same inventory covers servers, storage, network and security — one ticket desk, one invoice.