Synology RackStation Maintenance
side by side.

TechCare TPM vs. Synology Extended Warranty (EW201/EW202). Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

10–20 % OEM list-price share per year

EOSL bonus EOSL savings vs. OEM

Multi-year Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 10–20 % of list price for a two-year extension, not for all models and only at purchase or within warranty

Example twelve RS3621xs+ backup targets at six sites with NBD replacement: TechCare roughly 30–45 % below the manufacturer extension, retroactively and for any age.

EOSL hardware: For models outside the manufacturer warranty (RS815+, RS2416+, RS3617xs and older) there is no manufacturer option any more — we keep them under SLA.

Which Synology rack systems we service

RackStation xs+ / xs · enterprise: RS4021xs+ · RS3621xs+ · RS3621RPxs · RS3618xs · RS3617xs+ · RS3617RPxs · RS1619xs+ · RS18017xs+ · RS2821RP+
RackStation Plus · mid-market: RS422+ · RS822+ · RS822RP+ · RS1221+ · RS1221RP+ · RS2423+ · RS2423RP+ · RS1619+ · RS2418+ · RS2418RP+ · RS2416+ · RS2416RP+
FlashStation · all-flash: FS6400 · FS3600 · FS3410 · FS3400 · FS2500 · FS2017 · FS1018
SA / UC / HD · enterprise: SA6400 · SA3610 · SA3410 · SA3400 · SA3400D · SA3200D · UC3400 · UC3200 · HD6500
Expansion units: RX1224RP · RX1223RP · RX1222sas · RX1217 · RX1217RP · RX1217sas · RXD1219sas · RX6022sas · RX418 · RX415
Older generations · EOSL: RS815+ · RS815RP+ · RS818+ · RS818RP+ · RS816 · RS217 · RS214 · RS812+ · RS2212+ · RS3412xs · RS3413xs+ · RS10613xs+

Manufacturer support status of major generations

Generation	Released	End of vendor support	TechCare TPM
RS812+ / RS2212+ / RS3412xs	2012	beendet	Recommended
RS815+ / RS2416+ / RS3617xs	2015	beendet	Recommended
RS818+ / RS2418+ / RS3618xs	2018	auslaufend	Recommended
RS1221+ / RS3621xs+ / RS4021xs+	2021	aktiv	Supported
RS2423+ / FS3410 / SA6400	2023	aktiv	Supported

Why TPM for Synology rack systems

The manufacturer warranty runs three to five years; the extension exists only for selected models and only within the warranty period. After that, a mainboard, power-supply or backplane defect means a new purchase — and a backup target without replacement is a compliance problem.

We take over regardless of age: replacement unit or spare part per SLA, drive migration into the replacement system, recovery via Hyper Backup or Snapshot Replication, expansion units and power supplies. All in the same contract as servers, enterprise storage and switches.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Synology line — see the Synology battle card.

Stays with Synology

DSM software, packages and licences
Synology account and C2 cloud services
Firmware and security updates

Moves to TechCare

Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
Drive migration and DSM recovery
Power supplies, fans, backplanes, expansion units
One contract with servers, storage and network

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Synology line — details on the Synology battle card.

Migration path from first contact to hand-over.

Same four steps for every Synology line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Synology battle card.

FAQ on Synology RackStation maintenance

Do you also take current devices into the contract, not only old ones?: Yes. Model designation and serial number are all we need, regardless of age. We take current generations after the manufacturer warranty ends or in parallel as hardware cover.
What happens to the data when a unit is replaced?: We migrate the drives into the replacement unit (same or compatible model) and restore the DSM state; if needed from Hyper Backup or Snapshot Replication. Drives remain yours.
Are HDDs and SSDs included?: Optionally as a line item in the contract or on demand. For models that bind the manufacturer's own drives we take this into account when sourcing replacements.
Which SLA tiers do you offer?: Parts Only, 5×9 NBD and 24×7×4 — selectable per device and site. For 4-hour commitments we keep cold spares at the site.
How quickly do we get a quote?: 48 hours after receipt of your inventory with model, serial number and site.