FUJITSU PRIMEQUEST & SPARC MAINTENANCE · TPM FOR MISSION-CRITICAL

Fujitsu PRIMEQUEST and SPARC M10/M12 Maintenance — vendor-independent service for mission-critical platforms

We service Fujitsu PRIMEQUEST mission-critical x86 platforms after Fujitsu SolutionPack expiration — PRIMEQUEST 2400/2800 (predecessor generation) and PRIMEQUEST 3400/3800 (current). Also Fujitsu SPARC M10 and M12 with Solaris certification.

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Which Fujitsu PRIMEQUEST models we service

PRIMEQUEST positions as mission-critical x86 platform with mainframe DNA — Made in Augsburg, with RAS features rare in normal x86 server segment.

PRIMEQUEST 3000-Serie (aktuell)

PRIMEQUEST 3400 (4-Sockel) · PRIMEQUEST 3800 (8-Sockel)

PRIMEQUEST 2000-Serie (Vorgänger)

PRIMEQUEST 2400E2/E3 · PRIMEQUEST 2800E2/E3

PRIMEQUEST 1000-Serie (älter, EOSL)

PRIMEQUEST 1400E/E2 · PRIMEQUEST 1800E/E2 · PRIMEQUEST 1800L

Fujitsu SPARC M12 · mission-critical UNIX servers

SPARC M12-1 (rackmount, 1-socket) · SPARC M12-2 (rackmount, 2-socket) · SPARC M12-2S (scalable up to 16-socket building-block architecture) · SPARC64 XII processor — launched 2017, Solaris-certified

Fujitsu SPARC M10 · predecessor generation

SPARC M10-1 (1-socket) · SPARC M10-4 (4-socket) · SPARC M10-4S (scalable) · SPARC64 X/X+ processor — launched 2013, still productive in install bases, OEM support approaching EOSL

Why TPM maintenance instead of Fujitsu SolutionPack (Mission-Critical)

Fujitsu SolutionPack for PRIMEQUEST is positioned in the premium segment — and on PRIMEQUEST 1400/1800 (1st generation) or PRIMEQUEST 2400E2/2800E2 renewal becomes difficult.

We service all PRIMEQUEST generations with OEM original parts — CPU modules (Intel Xeon E7 families), memory modules with mirroring logic, IOU and SB modules, crossbar components. RAS features remain fully preserved.

30–60 %

Savings vs. Fujitsu SolutionPack (Mission-Critical)

up to 70 %

Savings on EOSL models

48 h

Fixed-price quote after receipt of your inventory

4 h

Onsite response time with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2010

2014

2018

2022

2026

2030

2032

Today · 2026

PRIMEQUEST 1400/1800 (1. Gen)
2010–2020
TPM until2025+
Recommended
PRIMEQUEST 1400E2/1800E2
2012–2022
TPM until2027+
Recommended
PRIMEQUEST 2400E2/2800E2
2014–2024
TPM until2029+
Recommended
PRIMEQUEST 2400E3/2800E3
2017–2025
TPM until2030+
Supported
PRIMEQUEST 3400/3800
2018–2027
TPM until2032+
Supported

EOSL status of major generations

Once the vendor ends official support, renewals become unavailable or disproportionately expensive. TPM closes exactly this gap — same hardware coverage, same SLA, significantly cheaper.

Model family	Released	OEM support ends	TPM status
PRIMEQUEST 1400/1800 (1. Gen)	2010-2012	2020	Recommended
PRIMEQUEST 1400E2/1800E2	2012	2022	Recommended
PRIMEQUEST 2400E2/2800E2	2014	2024	Recommended
PRIMEQUEST 2400E3/2800E3	2017	2025+	Supported
PRIMEQUEST 3400/3800	2018+	2027+	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components, including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per server

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Fujitsu PRIMEQUEST and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

Vendor tools stay

Fujitsu PRIMEQUEST-specific management tools remain usable.

Comparison

TechCare vs. Fujitsu PRIMEQUEST Mission-Critical Compute

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

Open Battle-Card

FAQ on Fujitsu PRIMEQUEST maintenance

Which PRIMEQUEST models do you service?

We service PRIMEQUEST 3400/3800 (current, 4-/8-socket), PRIMEQUEST 2400E2/E3 and 2800E2/E3 (predecessor generation) and older PRIMEQUEST 1400/1800 (1st generation, EOSL).

What does TPM cost for PRIMEQUEST vs. Fujitsu SolutionPack?

30 to 60 percent savings vs. Fujitsu SolutionPack, up to 70 percent on EOSL models. A PRIMEQUEST 2800E3 with 24×7×4 costs 12,000 to 18,000 EUR/year with Fujitsu, 5,000 to 8,000 EUR with TechCare.

Does TPM preserve RAS features (Reliability, Availability, Serviceability)?

Yes. RAS features are anchored in the hardware architecture (redundant memory mirroring, hot-plug CPUs, hot-plug IOU modules, lock-step logic). On hardware defects we swap defective modules — RAS architecture remains fully preserved.

Can you service older PRIMEQUEST 1800?

Yes. PRIMEQUEST 1400/1800 (released 2010-2012, EOSL 2020-2022) are still productive in some DACH SAP and bank data centers.

What about ServerView and ESM?

ServerView Operations Manager and ESM continue to work as part of the hardware. SAP HANA hardware certificates remain valid — certification is tied to hardware configuration, not maintenance partner.

Which SLA levels for PRIMEQUEST?

For PRIMEQUEST we generally recommend 24×7×4 due to mission-critical workloads (SAP HANA, large Oracle databases).

Do we lose the warranty?

No. Factory warranty and Fujitsu SolutionPack are contractual services.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots