Fujitsu PRIMEQUEST Mission-Critical Compute Maintenance
side by side.
TechCare TPM vs. Solution Contract / Service Pack. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example PRIMERGY RX2540 M5 with 4-year Service Pack 24×7×4: TechCare TPM roughly 42–49% below the OEM price.
Active EOSL lines
- PRIMEQUEST 1800E2 (legacy Mission-Critical) · EOSL 2020-12-31
- PRIMEQUEST 2800E3 · EOSL 2021-07-31
- PRIMEQUEST 3400E/3800E (aktuelle Mission-Critical) · EOSL 2028-06-30
Which Fujitsu PRIMEQUEST models we service
- PRIMEQUEST 3000 series (current)
- PRIMEQUEST 3400 (4-Sockel) · PRIMEQUEST 3800 (8-Sockel)
- PRIMEQUEST 2000 series (Vorgänger)
- PRIMEQUEST 2400E2/E3 · PRIMEQUEST 2800E2/E3
- PRIMEQUEST 1000 series (älter, EOSL)
- PRIMEQUEST 1400E/E2 · PRIMEQUEST 1800E/E2 · PRIMEQUEST 1800L
- Fujitsu SPARC M12 · mission-critical UNIX servers
- SPARC M12-1 (rackmount, 1-socket) · SPARC M12-2 (rackmount, 2-socket) · SPARC M12-2S (scalable up to 16-socket building-block architecture) · SPARC64 XII processor — launched 2017, Solaris-certified
- Fujitsu SPARC M10 · predecessor generation
- SPARC M10-1 (1-socket) · SPARC M10-4 (4-socket) · SPARC M10-4S (scalable) · SPARC64 X/X+ processor — launched 2013, still productive in install bases, OEM support approaching EOSL
EOSL status of major generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| PRIMEQUEST 1400/1800 (1. Gen) | 2010-2012 | 2020 | Recommended |
| PRIMEQUEST 1400E2/1800E2 | 2012 | 2022 | Recommended |
| PRIMEQUEST 2400E2/2800E2 | 2014 | 2024 | Recommended |
| PRIMEQUEST 2400E3/2800E3 | 2017 | 2025+ | Supported |
| PRIMEQUEST 3400/3800 | 2018+ | 2027+ | Supported |
Why TPM maintenance instead of Fujitsu SolutionPack (Mission-Critical)
Fujitsu SolutionPack for PRIMEQUEST is positioned in the premium segment — and on PRIMEQUEST 1400/1800 (1st generation) or PRIMEQUEST 2400E2/2800E2 renewal becomes difficult.
We service all PRIMEQUEST generations with OEM original parts — CPU modules (Intel Xeon E7 families), memory modules with mirroring logic, IOU and SB modules, crossbar components. RAS features remain fully preserved.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Fujitsu line — see the Fujitsu battle card.
Stays with Fujitsu PRIMEQUEST
- ServerView Suite / iRMC subscription
- Fujitsu software-stack subscriptions
- Fujitsu TAC software tickets + firmware releases
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Fujitsu line — details on the Fujitsu battle card.
Migration path from first contact to hand-over.
Same four steps for every Fujitsu line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Fujitsu battle card.
FAQ on Fujitsu PRIMEQUEST maintenance
- Which PRIMEQUEST models do you service?
- We service PRIMEQUEST 3400/3800 (current, 4-/8-socket), PRIMEQUEST 2400E2/E3 and 2800E2/E3 (predecessor generation) and older PRIMEQUEST 1400/1800 (1st generation, EOSL).
- What does TPM cost for PRIMEQUEST vs. Fujitsu SolutionPack?
- 30 to 60 percent savings vs. Fujitsu SolutionPack, up to 70 percent on EOSL models. For a PRIMEQUEST 2800E3 with 24×7×4, TechCare is roughly 55–60% below the Fujitsu price.
- Does TPM preserve RAS features (Reliability, Availability, Serviceability)?
- Yes. RAS features are anchored in the hardware architecture (redundant memory mirroring, hot-plug CPUs, hot-plug IOU modules, lock-step logic). On hardware defects we swap defective modules — RAS architecture remains fully preserved.
- Can you service older PRIMEQUEST 1800?
- Yes. PRIMEQUEST 1400/1800 (released 2010-2012, EOSL 2020-2022) are still productive in some DACH SAP and bank data centers.
- What about ServerView and ESM?
- ServerView Operations Manager and ESM continue to work as part of the hardware. SAP HANA hardware certificates remain valid — certification is tied to hardware configuration, not maintenance partner.
- Which SLA levels for PRIMEQUEST?
- For PRIMEQUEST we generally recommend 24×7×4 due to mission-critical workloads (SAP HANA, large Oracle databases).