Do you also service IBM storage in addition to Power Systems?

Yes, the complete IBM storage range: FlashSystem (5000, 5200, 7300, 9100, 9200, 9500), Storwize V5000/V7000/V9000 (Gen1/Gen2/Gen3), DS8870/DS8880/DS8900F plus older DS generations. Plus TS tape libraries (TS3500, TS4500, TS7700) and TS1160 drives. Power, storage and tape can be bundled into a single contract.

How does TPM cost for IBM Power and storage compare to IBM TLS?

On IBM hardware we see 30 to 60 percent savings vs IBM TLS, on EOSL models 60 to 70 percent. A Power S822 with a 24×7×4 contract costs 4,500 to 6,500 EUR per year at IBM, 1,800 to 2,800 EUR at TechCare. Storwize V7000 similar in relative terms.

Funktioniert the HMC and IBM storage Insights weiter?

HMC is hardware and continues to run fully, even without an active IBM contract. Firmware updates for HMC, Power frames and FlashSystem are often available without a contract — though some newer updates require an active IBM account. Storage Insights as cloud analytics requires an active subscription — for active use we recommend leaving it with IBM.

We are regulated (bank/insurance) — concerns about IBM maintenance via TPM?

Hardware certifications (BaFin, Solvency II, etc.) remain intact for the hardware — the maintenance partner does not change the certification of the machine itself. Software certifications for AIX/IBM-i continue via IBM and are independent of the maintenance partner. Many DACH banks and insurance companies already use TPM for their IBM Power install base.

How quickly do we get a quote?

48 hours after we receive your install-base list with machine type and serial number. For a mix of Power, storage and tape we deliver a consolidated fixed-price quote per system.

IBM MAINTENANCE · MULTI-LINE TPM

IBM Maintenance — Power, mainframe, storage, tape from a single source

We service the complete IBM hardware range vendor-independently: Power Systems (Power7 to Power10), zSystem mainframe, legacy pSeries/iSeries, BladeCenter/PureFlex, Netezza data warehouse appliances, the entire IBM storage portfolio (FlashSystem, Storwize, DS series including DS8000, XIV/A9000, SAN Volume Controller) and TS tape libraries. AIX/IBM-i-compatible, with OEM original parts and SLA up to 24×7×4. 30 to 60 percent below IBM Technical Lifecycle Services. Typical TPM topics at the compute layer: BMC/iLO/iDRAC firmware updates without OEM login (lockout risk after contract end), DIMM failures as the most frequent server defect, and BIOS CPU microcode patches for Spectre/Meltdown-class vulnerabilities.

Quote in 48 h Calculate savings

Product categories

12+

Product lines

Detail pages

30–60 %

Savings vs. IBM TLS / Hardware Maintenance Service

What we cover in IBM hardware

3 categories · 12 product lines · 9 with EOSL · 12 detail pages

Servers · Power Systems & Mainframe

5 lines EOSL · 4

Storage · Block & Hybrid

5 lines EOSL · 4

Tape & Backup

2 lines EOSL · 1

IBM hardware portfolio
Category	Product line	Models	EOSL
Servers · Power Systems & Mainframe	Power Systems	Power7 · Power7+ · Power8 · Power9 · Power10 S-Class · Power10 E-Class · Power10 H-Class · Power10 L-Class	yes
Servers · Power Systems & Mainframe	System z / zSystem (Mainframe)	z13 · z14 · z15 · z16 · ältere zEC12/zBC12	no
Servers · Power Systems & Mainframe	IBM pSeries / iSeries (legacy)	pSeries 595/650 · iSeries 800/810/825/870 · ältere AS/400-Generationen	yes
Servers · Power Systems & Mainframe	BladeCenter H / PureFlex	BladeCenter H/HT · PureFlex System · Flex System x240/x440	yes
Servers · Power Systems & Mainframe	Netezza	Netezza N1001 · N2001 · N3001 · ältere TwinFin-Generationen	yes
Storage · Block & Hybrid	FlashSystem	FlashSystem 5000 · 5200 · 7300 · 9100 · 9200 · 9500	yes
Storage · Block & Hybrid	Storwize	Storwize V5000 · V7000 · V9000 (Gen1/Gen2/Gen3)	yes
Storage · Block & Hybrid	DS-Serie	DS3000 · DS5000 · DS6000 · DS8870 · DS8880 · DS8900F (bis Gen9)	yes
Storage · Block & Hybrid	XIV / A9000	XIV Gen3 · FlashSystem A9000 · A9000R	yes
Storage · Block & Hybrid	SAN Volume Controller (SVC)	SVC 2145-DH8 · SV1 · SV2 · ältere CG8/CF8-Generationen	no
Tape & Backup	TS-Serie	TS3500 · TS4500 · TS7700 · TS1160-Drive	no
Tape & Backup	Spectrum Protect	Spectrum-Protect-Appliances · Diligent Hardware	yes

Detail pages for key product lines

These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.

IBM

IBM product portfolio at a glance

We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.

Servers · Power Systems & Mainframe

Power Systems

Details

Power7 · Power7+ · Power8 · Power9 · Power10 S-Class · Power10 E-Class · Power10 H-Class · Power10 L-Class

AIX, IBM i and Linux on Power hardware from legacy Power7 to current Power10 generation.

System z / zSystem (Mainframe)

Details

z13 · z14 · z15 · z16 · ältere zEC12/zBC12

Mainframe hardware for regulated install bases in DACH banks and insurers. Hardware maintenance separate from z/OS and z/VM software subscriptions, which stay with IBM.

IBM pSeries / iSeries (legacy)

Details

pSeries 595/650 · iSeries 800/810/825/870 · ältere AS/400-Generationen

Legacy Power hardware predating Power Systems consolidation — many DACH install bases still productive, almost always EOSL.

BladeCenter H / PureFlex

Details

BladeCenter H/HT · PureFlex System · Flex System x240/x440

Blade chassis platforms — BladeCenter generation EOSL, PureFlex/Flex System partly supported but in decline.

Netezza

Details

Netezza N1001 · N2001 · N3001 · ältere TwinFin-Generationen

Data warehouse appliance, acquired by IBM in 2010. Multiple generations are EOSL — we continue hardware-side maintenance.

Storage · Block & Hybrid

FlashSystem

Details

FlashSystem 5000 · 5200 · 7300 · 9100 · 9200 · 9500

Current all-flash storage platform.

Storwize

Details

Storwize V5000 · V7000 · V9000 (Gen1/Gen2/Gen3)

Established mid-range storage platform — multiple generations reaching EOSL.

DS-Serie

Details

DS3000 · DS5000 · DS6000 · DS8870 · DS8880 · DS8900F (bis Gen9)

Complete DS family from mid-range DS3000/DS5000 to high-end DS8000 mainframe storage. Standard in banks and insurers, multiple generations long EOSL.

XIV / A9000

Details

XIV Gen3 · FlashSystem A9000 · A9000R

Grid-architecture storage from the 2008 XIV acquisition. Both lines EOSL — TPM standard case.

SAN Volume Controller (SVC)

Details

SVC 2145-DH8 · SV1 · SV2 · ältere CG8/CF8-Generationen

Storage virtualization platform — sits in front of heterogeneous storage backends. Hardware maintenance separate from SVC software license.

Tape & Backup

TS-Serie

Details

TS3500 · TS4500 · TS7700 · TS1160-Drive

Enterprise tape libraries for long-term archive and mainframe backup.

Spectrum Protect

Details

Spectrum-Protect-Appliances · Diligent Hardware

Backup hardware layer (Spectrum Protect software stays with IBM).

IBM TLS / Hardware Maintenance Services vs. TechCare TPM

How does TPM compare to the OEM contract?

You save 35–56% per yearIBM TLS / Hardware Maintenance Services vs. TechCare TPM · example calculation

TLS / Hardware Maintenance Services

4.000–6.100 €/Jahr

TechCare TPM

2.600–2.700 €/Jahr

−35–56%

Example Power S922 with 4-year HMS 24×7×4: EUR 4,000–6,100/year OEM, EUR 2,600–2,700/year with TechCare TPM.

EOSL hardware: On EOSL models (Power 7/7+/8, System Storage DS3500/DS5000, older zSeries hardware) 50–70 % savings vs. IBM HMS — IBM mainframe/Power EOSL typically very expensive.
Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.

Stays with IBM

AIX / IBM i / z/OS software licenses + updates
PowerSC / IBM Cloud / Storage Insights subscriptions
IBM TAC software tickets + microcode subscription

Moves to TechCare

Hardware defects (memory, disk, PSU, mainboard, modules)
24×7×4 on-site SLA with German-speaking field service
Spare-parts logistics DACH + global hub network
Fixed-price contract in 48 h, one inventory — one contract

Why IBM maintenance via TechCare instead of IBM TLS / Hardware Maintenance Service

IBM hardware sits at the business-critical center of DACH banks, insurers and large-enterprise data centers — Power frames with AIX, DS8000 as storage backbone, TS libraries for regulatory backup. Economic pressure is high: IBM TLS gets more expensive, on EOSL generations like Power7+ or Storwize V7000 Gen2, renewal pricing is often no longer justifiable.

We bundle Power, storage and tape into one contract. AIX-experienced engineers (also HMC-aware), OEM parts for Power7+ to Power10, FlashSystem PCM modules, DS8000 FRUs, TS drives. Software subscriptions like AIX, IBM i, Spectrum Protect stay with IBM — we handle hardware defects. The split works very cleanly in practice.

Compute-specific TPM topics: BMC/iLO/iDRAC firmware updates without OEM subscription, DIMM failure diagnostics (the most common server defect after PSU), and BIOS CPU microcode patches for Spectre-/Meltdown-class vulnerabilities — also post-EoSL via mirror repositories.

Contract for all IBM lines

30–60 %

Savings on current models

bis 70 %

Savings on EOSL models

48 h

Fixed-price quote

FAQ on IBM maintenance

Do you service IBM storage in addition to Power Systems?

Yes, the complete IBM storage range: FlashSystem (5000, 5200, 7300, 9100, 9200, 9500), Storwize V5000/V7000/V9000 (Gen1/Gen2/Gen3), DS8870/DS8880/DS8900F and older DS generations. Plus TS tape libraries (TS3500, TS4500, TS7700) and TS1160 drives.

Can you also service Power7 systems with AIX?

Yes. Hardware maintenance for Power7 (S-series, E-series like 770/780/795) has been our standard use case since IBM's official EOSL in 2019. AIX subscription (patches, updates) runs separately via IBM, we cover hardware defects — memory risers, backplane FRUs, fans, PSUs.

What does TPM cost for IBM Power and storage compared to IBM TLS?

For IBM hardware we see 30 to 60 percent savings vs. IBM TLS, 60 to 70 percent on EOSL models. A Power S822 with 24×7×4 contract costs 4,500 to 6,500 EUR/year with IBM, 1,800 to 2,800 EUR with TechCare.

Does the HMC and IBM Storage Insights still work?

HMC is hardware and continues without active IBM contract. Firmware updates for HMC, Power frames and FlashSystem are often available without a contract — but some newer updates require an active IBM account. Storage Insights as cloud analytics requires active subscription.

We're regulated (bank/insurer) — concerns with TPM IBM maintenance?

Hardware certifications (BaFin, Solvency II, etc.) remain for the hardware — the maintenance partner doesn't change the certification of the machine. Software certifications for AIX/IBM i run through IBM and are independent of the maintenance partner. Many DACH banks and insurers already use TPM for their IBM Power install bases.

Can you also service DS8000 for mainframe attachment?

Yes. We service DS8870, DS8880 and DS8900F fully — storage processors, cache modules, disks, FICON adapters. For mainframe-specific interfaces (FICON, zHyperLink) and z/OS software certifications we coordinate with your IBM mainframe team if needed.

How fast do we get a quote?

Within 48 hours after receiving your inventory list with machine type and serial. For a mix of Power, storage and tape we deliver a consolidated fixed-price quote per system.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots

IBM Maintenance — Power, mainframe, storage, tape from a single source

What we cover in IBM hardware

Servers · Power Systems & Mainframe

Storage · Block & Hybrid

Tape & Backup

Detail pages for key product lines

Power Systems + 1more line

System z / zSystem (Mainframe)

BladeCenter H / PureFlex

Netezza

FlashSystem + 3more lines

Storwize

TS-Serie + 1more line

IBM product portfolio at a glance

Servers · Power Systems & Mainframe

Power Systems

System z / zSystem (Mainframe)

IBM pSeries / iSeries (legacy)

BladeCenter H / PureFlex

Netezza

Storage · Block & Hybrid

FlashSystem

Storwize

DS-Serie

XIV / A9000

SAN Volume Controller (SVC)

Tape & Backup

TS-Serie

Spectrum Protect

How does TPM compare to the OEM contract?

Why IBM maintenance via TechCare instead of IBM TLS / Hardware Maintenance Service

FAQ on IBM maintenance

Real actuals Q1 2026 — straight from our ITIL ticketing.

Service your IBM fleet more economically

All IBM maintenance pages