IBM Tape & Backup Maintenance — vendor-independent service for TS-series and Spectrum Protect
We service IBM tape and backup hardware after IBM Service Pac expiration — vendor-independent, with OEM original parts and SLA up to 24×7×4. TS-series tape drives and TS3500/TS4500 enterprise tape libraries are standard in many DACH banks and mainframe environments.
Which IBM Tape & Backup models we service
IBM tape hardware is widely deployed in the DACH banking and mainframe sector — TS3500 and TS4500 often productive for 10-15 years. IBM Service Pac becomes increasingly difficult to renew on older TS models.
Why TPM maintenance instead of IBM Service Pac (Tape)
IBM Service Pac for tape is positioned in the premium segment — and on TS3500 1st generation, TS1140 drives or TS3100/3200 renewal becomes difficult. In the DACH banking and mainframe sector these platforms are often 15+ years old and still technically running.
We service all TS generations with OEM original parts — robotics modules (robot arms, pick-and-place), drive mounts, read/write heads, control electronics, PSUs. Spectrum Protect (formerly TSM) and ProtecTier inline dedup run separately via IBM.
Generations timeline & TPM coverage
Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.
- TS1140 Drives2011–2020TPM until2025+Recommended
- TS1150 Drives2014–2023TPM until2028+Recommended
- TS3100/TS32002007–2020TPM until2025+Recommended
- TS33102008–2020TPM until2025+Recommended
- TS3500 (1. Gen)2003–2020TPM until2025+Recommended
- TS45002014–2024TPM until2029+Supported
EOSL status of major generations
Once the vendor ends official support, renewals become unavailable or disproportionately expensive. TPM closes exactly this gap — same hardware coverage, same SLA, significantly cheaper.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| TS1140 Drives | 2011 | 2020 | Recommended |
| TS1150 Drives | 2014 | 2023 | Recommended |
| TS3100/TS3200 | 2007-2010 | 2018-2020 | Recommended |
| TS3310 | 2008 | 2020 | Recommended |
| TS3500 (1. Gen) | 2003-2010 | 2020 | Recommended |
| TS4500 | 2014+ | 2024+ | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
OEM original parts
Our warehouse stocks OEM original components, including for end-of-life generations.
Onsite engineer
German-speaking technicians throughout DACH, 4-hour response time guaranteed.
Flexible SLA per server
Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.
Multi-vendor contract
One contract for IBM Tape & Backup and all other vendors. No more individual contracts.
EOSL tracking & reporting
Monthly SLA reports, asset overview, automatic EOSL notifications.
Vendor tools stay
IBM Tape & Backup-specific management tools remain usable.