PALO ALTO HARDWARE MAINTENANCE · TPM AFTER PREMIUM SUPPORT
Palo Alto Networks Hardware Maintenance — vendor-independent service for PA-Series
We service the hardware layer of Palo Alto PA-Series firewalls — PA-220, PA-400/800/1400 series, PA-3000/5000/7000 series. With OEM original parts and SLA up to 24×7×4. Also in the EOSL period. All threat-intel subscriptions (Threat Prevention, WildFire, URL Filtering, DNS Security, Cortex XDR) and software updates continue unchanged via Palo Alto — we handle the hardware.
4
Product categories
9+
Product lines
4
Detail pages
30–60 %
Savings vs. Palo Alto Premium Support / Partner Enabled Premium Support
What we cover in Palo Alto Networks hardware
4 categories · 9 product lines · 2 with EOSL · 9 detail pages
PA-800 · PA-1400 · Mid-Market
2 linesPA-3000 · PA-5000 · Enterprise
4 lines EOSL · 2PA-7000 · Hyperscale
1 line| Category | Product line | Models | EOSL |
|---|---|---|---|
| PA-220 · PA-400 · Branch / Edge | PA-220 | PA-220 · PA-220R (Ruggedized) | no |
| PA-220 · PA-400 · Branch / Edge | PA-400-Serie | PA-410 · PA-415 · PA-440 · PA-450 · PA-460 | no |
| PA-800 · PA-1400 · Mid-Market | PA-800-Serie | PA-820 · PA-850 | no |
| PA-800 · PA-1400 · Mid-Market | PA-1400-Serie | PA-1410 · PA-1420 | no |
| PA-3000 · PA-5000 · Enterprise | PA-3000/3200-Serie | PA-3020 · PA-3050 · PA-3060 · PA-3220 · PA-3260 | yes |
| PA-3000 · PA-5000 · Enterprise | PA-5000-Serie (älter) | PA-5020 · PA-5050 · PA-5060 | yes |
| PA-3000 · PA-5000 · Enterprise | PA-5200-Serie | PA-5220 · PA-5250 · PA-5260 · PA-5280 | no |
| PA-3000 · PA-5000 · Enterprise | PA-5400-Serie | PA-5410 · PA-5420 · PA-5430 · PA-5440 · PA-5445 · PA-5450 | no |
| PA-7000 · Hyperscale | PA-7000-Serie | PA-7050 · PA-7080 | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Palo Alto Networks
PA-220 + 3more lines
PA-220 · PA-220R (Ruggedized) · PA-400-Serie · PA-800-Serie · PA-1400-Serie
Detail page & FAQPalo Alto Networks
PA-3000/3200-Serie + 2more lines
PA-3020 · PA-3050 · PA-3060 · PA-3220 · PA-3260 · PA-5200-Serie · PA-5400-Serie
Detail page & FAQPalo Alto Networks
PA-5000-Serie (älter)
PA-5020 · PA-5050 · PA-5060
Detail page & FAQPalo Alto Networks
PA-7000-Serie
PA-7050 · PA-7080
Detail page & FAQPalo Alto Networks product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
PA-220 · PA-400 · Branch / Edge
PA-800 · PA-1400 · Mid-Market
PA-3000 · PA-5000 · Enterprise
PA-3000/3200-Serie
DetailsPA-3020 · PA-3050 · PA-3060 · PA-3220 · PA-3260
Enterprise edge firewalls. Older PA-3000 reaching EOSL.
PA-5000-Serie (älter)
DetailsPA-5020 · PA-5050 · PA-5060
Predecessor enterprise platform. EOSL reached — TPM strongly recommended.
PA-5200-Serie
DetailsPA-5220 · PA-5250 · PA-5260 · PA-5280
Mid to enterprise firewall generation for data center edge.
PA-5400-Serie
DetailsPA-5410 · PA-5420 · PA-5430 · PA-5440 · PA-5445 · PA-5450
Current high-performance firewalls.
PA-7000 · Hyperscale
PA-7000-Serie
DetailsPA-7050 · PA-7080
Modular chassis firewalls for data centers and service providers.
Palo Alto Networks Premium / Partner-Enabled Premium Support vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 35–56% per yearPalo Alto Networks Premium / Partner-Enabled Premium Support vs. TechCare TPM · example calculation
Premium / Partner-Enabled Premium Support
TechCare TPM
Example Palo Alto PA-5220 with 4-year Premium Support: EUR 8,000–12,200/year OEM, EUR 5,200–5,400/year with TechCare TPM (hardware layer without threat subscription).
- EOSL hardware: On EOSL appliances (PA-200/500/2000 series, PA-3020/3060, older PA-5020/5050/5060) 50–70 % savings vs. Premium Support — hardware-layer maintenance still possible, Threat Prevention stays with Palo Alto.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Palo Alto Networks
- Threat Prevention / WildFire / URL Filtering subscriptions
- PAN-OS software updates
- Palo Alto TAC software tickets + GlobalProtect subscription
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Palo Alto Networks maintenance via TechCare instead of Palo Alto Premium Support / Partner Enabled Premium Support
Palo Alto Networks is the dominant NGFW provider in the DACH enterprise segment — especially in banks, insurers, industrial and larger mid-market companies. The hardware is tightly coupled with threat-intel subscriptions (Threat Prevention, WildFire, URL Filtering, DNS Security) — a Palo Alto firewall without active subscription is just a dumb packet filter. But: hardware defects are real, and Palo Alto Premium Support is above-average expensive.
We service the hardware layer — PSUs, fans, NVMe/SSD modules, motherboards, linecards on PA-7000 chassis. PAN-OS continues to work as part of the hardware. Threat-intel subscriptions, WildFire cloud, Cortex XDR — all stays with Palo Alto. A Palo Alto solution without active threat subscription loses its value.
Security-hardware-specific TPM topics: HA failover test after every chassis swap (no blind active-standby switch), clear separation between hardware maintenance and OEM threat-feed/license subscriptions (run separately), and configuration backup before every module change for fast restore times.
1
Contract for all Palo Alto Networks lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Palo Alto Networks maintenance
Which Palo Alto hardware do you service?
We service the complete PA-Series hardware layer: PA-220, PA-400 series, PA-800, PA-1400, PA-3000/3200, PA-5000 (older), PA-5200, PA-5400 and PA-7000 chassis.
What does 'hardware-only maintenance' mean for Palo Alto?
We replace defective hardware components — PSUs, fans, NVMe/SSD modules, motherboards, linecards on PA-7000 chassis — with OEM original parts. PAN-OS software, all subscriptions (Threat Prevention, WildFire, URL Filtering, DNS Security, GlobalProtect Gateway, Cortex XDR), Panorama management and code updates continue unchanged via Palo Alto.
What does TPM cost compared to Palo Alto Premium Support?
30 to 60 percent savings vs. Premium Support for the hardware layer. A PA-3220 with 24×7×4 costs 3,500 to 5,000 EUR/year for the hardware layer with Palo Alto, 1,500 to 2,300 EUR with TechCare.
Do the threat-intel subscriptions remain fully functional?
Yes, fully. Threat Prevention, WildFire, URL Filtering, DNS Security, GlobalProtect Gateway, Cortex XDR and all subscription-based security features continue unchanged via Palo Alto.
Can you service older PA-3000 and PA-5000?
Yes. PA-3020/3050/3060 (released 2012-2014, EOSL 2022-2023) and PA-5020/5050/5060 (older, EOSL reached) are still productive in many DACH enterprise environments.
Which SLA levels for firewalls?
Parts Only, 5×9 NBD, 24×7×4 — freely selectable. For productive edge firewalls in production paths we recommend 24×7×4.
Do we lose the warranty or Palo Alto licenses?
No. Factory warranty and Palo Alto Premium Support are contractual services. Threat-intel subscriptions and PAN-OS licenses run separately via Palo Alto and are not affected by a hardware maintenance switch.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →