Palo Alto Networks Hardware Maintenance — vendor-independent service for PA-Series

Why Palo Alto Networks maintenance via TechCare instead of Palo Alto Premium Support / Partner Enabled Premium Support

Palo Alto Networks is the dominant NGFW provider in the DACH enterprise segment — especially in banks, insurers, industrial and larger mid-market companies. The hardware is tightly coupled with threat-intel subscriptions (Threat Prevention, WildFire, URL Filtering, DNS Security) — a Palo Alto firewall without active subscription is just a dumb packet filter. But: hardware defects are real, and Palo Alto Premium Support is above-average expensive.

We service the hardware layer — PSUs, fans, NVMe/SSD modules, motherboards, linecards on PA-7000 chassis. PAN-OS continues to work as part of the hardware. Threat-intel subscriptions, WildFire cloud, Cortex XDR — all stays with Palo Alto. A Palo Alto solution without active threat subscription loses its value.

Security-hardware-specific TPM topics: HA failover test after every chassis swap (no blind active-standby switch), clear separation between hardware maintenance and OEM threat-feed/license subscriptions (run separately), and configuration backup before every module change for fast restore times.

When does support for your Palo Alto Networks models end? Every date is in the independent EOSL database: Palo Alto Networks EOSL dates on EOSL365.de.