Palo Alto PA-220 & PA-400 & PA-800 & PA-1400 Maintenance — hardware service for branch and mid-market NGFW with HA-pair coverage
We service the hardware layer of Palo Alto branch and mid-market NGFW vendor-independent — four platform series under one contract: PA-220 (PA-220, PA-220R Ruggedized — branch/small-office with NGFW functionality), PA-400 series (PA-410, PA-415, PA-440, PA-450, PA-460 — current branch/mid-market generation), PA-800 series (PA-820, PA-850 — mid-market classic for mid-sized companies and larger branches) and PA-1400 series (PA-1410, PA-1420 — current mid-market generation with higher throughput). With OEM components and SLA up to 24×7×4. 30 to 60 percent below Palo Alto Premium Support for hardware layer. Hardware vs threat-intel separation: we replace defective hardware components — PSUs, fans, NVMe/SSD modules, mainboards — with OEM original parts. PAN-OS software, all threat-intel subscriptions (Threat Prevention, WildFire, URL Filtering, DNS Security, GlobalProtect Gateway, Cortex XDR), Panorama management and code updates continue unchanged via Palo Alto. A Palo Alto solution without active threat subscription loses its value — we communicate that honestly. HA-pair service: active/passive and active/active HA configurations are standard in branch/mid-market fleets — passive HA nodes have substantially relaxed SLA requirements, directly financially leverageable in the TPM contract.
Which PA-220, PA-400, PA-800 and PA-1400 models we service
Palo Alto branch and mid-market platforms differ in throughput, port count and HA capability. PA-220 is single-box branch solution with NGFW functionality for 1-50 employees, PA-220R is ruggedized variant with extended environmental specifications for industrial or outdoor use. PA-400 is current branch/mid-market generation with more modern hardware design and higher throughput. PA-800 is mid-market classic — very widespread in DACH mid-market with 200-500 employees. PA-1400 is current mid-market generation with substantially higher throughput and newer PAN-OS features at hardware level. All models HA-capable (active/passive or active/active in pair configuration).
Why TPM hardware maintenance for Palo Alto branch and mid-market
Palo Alto branch and mid-market firewalls in DACH enterprise environments typically deployed in high quantities per fleet — 5-50 branch firewalls plus 2-10 mid-market firewalls standard in mid-sized and enterprise configurations with distributed sites. Palo Alto Premium Support for a PA-440 runs 1,500-2,500 EUR/year for hardware layer (premium without threat-intel), a PA-1410 2,500-4,000 EUR/year. TPM reduces this 30-60 percent below. For a branch office fleet with 20 PA-440 plus 5 PA-1410, annual maintenance savings add to 25,000-45,000 EUR — typical TPM migration pays back in first year. HA-pair leverage: active/passive HA configurations standard in branch and mid-market — passive HA node need not be covered at same SLA level as active because active node serves as failover layer. Concretely: active 24×7×4, passive 5×9 NBD saves another 20-30 percent vs. same SLA tier for both nodes. This pricing flexibility typically not negotiable in OEM premium support model.
We service Palo Alto branch and mid-market hardware with OEM original parts and deep refurbishing pools. Current generations (PA-400, PA-1400) completely in active pool. Older PA-220 and PA-820/850 still widespread in DACH fleets — same component logic (PSUs, fan cartridges, SSD modules, mainboards). For PA-220R (ruggedized) we consider extended environmental specs — tested components for extended temperature range, vibration and humidity tolerance. Hardware vs software separation honestly communicated: we replace hardware components — all threat-intel subscriptions (Threat Prevention, WildFire, URL Filtering, DNS Security, GlobalProtect Gateway, Cortex XDR) and PAN-OS updates continue unchanged via Palo Alto. With hardware defects you have two service paths in parallel: Palo Alto for software and threat-intel, TechCare for hardware. This split is transparent — a Palo Alto solution without active threat subscription would be just a dumb packet filter and accordingly worthless. Threat-intel subscription not negotiable, hardware premium support is.
Generations timeline & TPM coverage
Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.
- PA-400-Serie (aktuelle Gen)2022–2030TPM until2035+Supported
- PA-1400-Serie (aktuelle Gen)2023–2031TPM until2036+Supported
- PA-800-Serie (Mid-Market)2017–2027TPM until2032+Supported
- PA-220 / PA-220R2017–2027TPM until2032+Recommended
Lifecycle status of PA-220/PA-400/PA-800/PA-1400 lines
Palo Alto branch and mid-market platforms typically 7-10 year lifecycle. Current generations PA-400 and PA-1400, older PA-220 and PA-800 approaching EOSL.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| PA-400-Serie (aktuelle Gen) | 2022+ | ca. 2030+ | Supported |
| PA-1400-Serie (aktuelle Gen) | 2023+ | ca. 2031+ | Supported |
| PA-800-Serie (Mid-Market) | 2017+ | ca. 2027 | Supported |
| PA-220 / PA-220R | 2017+ | ca. 2026-2027 | Recommended |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
Battery refresh service
Original Liebert or certified alternatives, BattG-compliant used battery disposal.
Hardware components
Power modules, battery cabinets, fans, LCD displays, IntelliSlot cards from our pool.
Liebert-certified engineers
German-speaking engineers with Liebert/Vertiv training, 4-hour response time guaranteed.
Flexible SLA per system
Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.
Multi-class Vertiv contract
GXT/ITA + NXC/APM/EXM + NXL/EXL + Hipulse in one construct, one point of contact.
EOSL and migration coverage
GXT4, Hipulse, Liebert NX 1st Gen still serviceable.