LANCOM Switch Maintenance — replacement and SLA for GS access switches and XS aggregation
We service LANCOM switches vendor-independently: multi-gigabit access switches of the GS-4500 series, the GS-3000/3500 generation with 10G uplinks, older GS-2300 fleets and the XS aggregation switches. Replacement unit per SLA up to 24×7×4, PoE power supplies and modules, configuration restore from backup or LANCOM Management Cloud. Scope: our core business is hardware break-fix. Paid software options and firewall licences are bound to the serial number at LANCOM; transferring them to a replacement unit runs through the manufacturer and is not part of our contract.
Which LANCOM switches we service
Floor distributors, technical rooms, aggregation — switches fail rarely, but then across a whole area. We keep replacement units and PoE power supplies in stock.
Why TPM for LANCOM switches
LANCOM switches carry a long manufacturer warranty but no SLA-bound replacement commitment beyond it. When a floor switch with 48 PoE ports fails, phones, access points and desks stop — and the replacement normally arrives by parcel.
We add predictable response times: replacement unit NBD or 4 hours with cold spare, PoE power supplies and fans, configuration restore from backup or LMC. All in the same contract as routers, access points and the rest of the data-centre hardware.
Manufacturer support status of major generations
Once the manufacturer ends hardware support for a generation there is no extension any more — yet the devices often run for years. We close that gap: replacement unit from our pool, same SLA, regardless of age.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| GS-2100 / ES-2100 | 2010 | beendet | Recommended |
| GS-2300-Serie | 2013 | teilweise beendet | Recommended |
| GS-3000-Serie | 2016 | aktiv / auslaufend | Supported |
| GS-3500 / XS-Serie | 2019 | aktiv | Supported |
| GS-4500-Serie | 2021 | aktiv | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
Replacement unit or spare part
Identical or equivalent unit from our pool, power supplies, modules and fans — per SLA up to 24×7×4.
Cold spares per site
For critical sites we keep reserve units on location; the swap takes minutes instead of days.
Configuration restore
Restore from backup or management cloud, guidance for licence transfer to the new serial number.
One contract for all manufacturers
The same inventory covers servers, storage, network and security — one ticket desk, one invoice.