LANCOM FIREWALL MAINTENANCE · UNIFIED FIREWALL UF SERIES · HARDWARE LAYER

LANCOM R&S Unified Firewall Maintenance — hardware service for UF-50 to UF-2000

We service the hardware layer of LANCOM R&S Unified Firewalls vendor-independently: desktop models UF-50 to UF-260, rack models UF-360 to UF-2000 and earlier gateprotect generations. Replacement unit per SLA up to 24×7×4, cold spares for HA pairs, configuration restore from backup. Security licence, signatures and firmware remain manufacturer software services. Scope: our core business is hardware break-fix. Paid software options and firewall licences are bound to the serial number at LANCOM; transferring them to a replacement unit runs through the manufacturer and is not part of our contract.

Quote in 48 h Calculate savings

Which Unified Firewalls we service

Perimeter hardware must not depend on parcel delivery. We keep replacement units and cold spares for HA clusters ready.

UF · desktop and branch

UF-50 · UF-60 · UF-100 · UF-160 · UF-260 · UF-60 LTE

UF · rack 1U

UF-360 · UF-760 · UF-900 · UF-910

UF · rack enterprise

UF-1000 · UF-1200 · UF-2000

Earlier generations · EOSL

UF-200 · UF-300 · UF-500 · gateprotect GPO 110/150 · GPA 300/500 · GPX 800/1000/2000

Why TPM for Unified Firewalls

Unified Firewalls run as a hardware appliance with a licence subscription. The hardware warranty ends, the licence continues — and with a power-supply or mainboard defect the site goes down although the security software is fully paid for.

We secure the appliance: replacement unit per SLA, cold spare for HA pairs, configuration restore from backup and guidance for licence transfer to the new serial number. Licence, signatures and firmware stay with the manufacturer — the same hardware-layer approach as for Fortinet, Check Point and Palo Alto in our portfolio.

30–45 %

Savings vs. manufacturer extension

NBD / 4 h

Replacement per SLA, cold spare optional

48 h

Fixed-price quote after receipt of your inventory

Manufacturer support status of major generations

Once the manufacturer ends hardware support for a generation there is no extension any more — yet the devices often run for years. We close that gap: replacement unit from our pool, same SLA, regardless of age.

Model family	Released	OEM support ends	TPM status
gateprotect GPO / GPA / GPX	2012	beendet	Recommended
UF-200 / UF-300 / UF-500	2017	beendet	Recommended
UF-50 / UF-100 / UF-360 (1. Gen)	2019	auslaufend	Supported
UF-60 / UF-160 / UF-260 / UF-760 / UF-910	2021	aktiv	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

Replacement unit or spare part

Identical or equivalent unit from our pool, power supplies, modules and fans — per SLA up to 24×7×4.

Cold spares per site

For critical sites we keep reserve units on location; the swap takes minutes instead of days.

Configuration restore

Restore from backup or management cloud, guidance for licence transfer to the new serial number.

One contract for all manufacturers

The same inventory covers servers, storage, network and security — one ticket desk, one invoice.

Comparison

TechCare vs. LANCOM Unified Firewalls

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on Unified Firewall maintenance

Do you service the firewall software or only the hardware?

Only the hardware layer. Licence, signatures, firmware updates and the manufacturer hotline for software questions stay with the manufacturer. We make sure the appliance stays available.

What happens to LANCOM licences and software options when a unit is replaced?

It depends on the device. Routers, switches and access points run LCOS without a licence; for LMC-managed devices the “Replace” function in LANCOM Management Cloud transfers configuration and LMC licence to a unit of the same type. Paid software options (e.g. VPN or content-filter option), by contrast, are bound to the serial number, and Unified Firewall licences belong to the hardware too. Their transfer or reissue runs through LANCOM or your LANCOM partner. Our core business is hardware break-fix: we deliver the replacement unit, restore the configuration and support your licence request — the licence itself is not part of our contract.

Do you also take current devices into the contract, not only old ones?

Yes. Model designation and serial number are all we need, regardless of age. We take current generations after the manufacturer warranty ends or in parallel as hardware cover.

How does replacement work for an HA pair?

The remaining node takes over; we deliver the replacement unit per SLA or swap the cold spare on site and restore the backup. The Unified Firewall licence is bound to the hardware; reissuing it for the new serial number runs through LANCOM or your LANCOM partner — we prepare the request. Without a valid licence, packet filter and VPN keep running, but configuration changes are locked.

Which SLA tiers do you offer?

Parts Only, 5×9 NBD and 24×7×4 — selectable per device and site. For 4-hour commitments we keep cold spares at the site.

How quickly do we get a quote?

48 hours after receipt of your inventory with model, serial number and site.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots