LANCOM Unified Firewalls Maintenance
side by side.

TechCare TPM vs. LANCOM Garantieverlängerung / Advance Replacement. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

10–18 % OEM list-price share per year

EOSL bonus EOSL savings vs. OEM

Multi-year Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 10–18 % of list price per year (warranty extension incl. advance replacement)

Example branch network with 300 1900EF routers and 120 GS-3528XP switches on NBD replacement: TechCare roughly 35–50 % below the manufacturer extension, cold spares per site included.

EOSL hardware: For EOSL lines (1781 routers, GS-2300 switches, LN access points) the manufacturer no longer offers an extension — we keep them under SLA as long as replacement units can be sourced.

Multi-year contract: Multi-year contract with site rating: critical sites 24×7×4 with cold spare, remote offices NBD — selectable per device.

Which Unified Firewalls we service

UF · desktop and branch: UF-50 · UF-60 · UF-100 · UF-160 · UF-260 · UF-60 LTE
UF · rack 1U: UF-360 · UF-760 · UF-900 · UF-910
UF · rack enterprise: UF-1000 · UF-1200 · UF-2000
Earlier generations · EOSL: UF-200 · UF-300 · UF-500 · gateprotect GPO 110/150 · GPA 300/500 · GPX 800/1000/2000

Manufacturer support status of major generations

Generation	Released	End of vendor support	TechCare TPM
gateprotect GPO / GPA / GPX	2012	beendet	Recommended
UF-200 / UF-300 / UF-500	2017	beendet	Recommended
UF-50 / UF-100 / UF-360 (1. Gen)	2019	auslaufend	Supported
UF-60 / UF-160 / UF-260 / UF-760 / UF-910	2021	aktiv	Supported

Why TPM for Unified Firewalls

Unified Firewalls run as a hardware appliance with a licence subscription. The hardware warranty ends, the licence continues — and with a power-supply or mainboard defect the site goes down although the security software is fully paid for.

We secure the appliance: replacement unit per SLA, cold spare for HA pairs, configuration restore from backup and guidance for licence transfer to the new serial number. Licence, signatures and firmware stay with the manufacturer — the same hardware-layer approach as for Fortinet, Check Point and Palo Alto in our portfolio.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every LANCOM line — see the LANCOM battle card.

Stays with LANCOM

LANCOM Management Cloud (LMC) licences
Serial-bound software options (VPN, content filter, Public Spot) and Unified Firewall licences incl. transfer
LCOS firmware and manufacturer hotline for software questions

Moves to TechCare

Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
Cold spares per site, configuration restore from backup or LMC
Ticket desk with site logic and return of defective units
One contract for LANCOM plus all other manufacturers in the network

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every LANCOM line — details on the LANCOM battle card.

Migration path from first contact to hand-over.

Same four steps for every LANCOM line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the LANCOM battle card.

FAQ on Unified Firewall maintenance

Do you service the firewall software or only the hardware?: Only the hardware layer. Licence, signatures, firmware updates and the manufacturer hotline for software questions stay with the manufacturer. We make sure the appliance stays available.
What happens to LANCOM licences and software options when a unit is replaced?: It depends on the device. Routers, switches and access points run LCOS without a licence; for LMC-managed devices the “Replace” function in LANCOM Management Cloud transfers configuration and LMC licence to a unit of the same type. Paid software options (e.g. VPN or content-filter option), by contrast, are bound to the serial number, and Unified Firewall licences belong to the hardware too. Their transfer or reissue runs through LANCOM or your LANCOM partner. Our core business is hardware break-fix: we deliver the replacement unit, restore the configuration and support your licence request — the licence itself is not part of our contract.
Do you also take current devices into the contract, not only old ones?: Yes. Model designation and serial number are all we need, regardless of age. We take current generations after the manufacturer warranty ends or in parallel as hardware cover.
How does replacement work for an HA pair?: The remaining node takes over; we deliver the replacement unit per SLA or swap the cold spare on site and restore the backup. The Unified Firewall licence is bound to the hardware; reissuing it for the new serial number runs through LANCOM or your LANCOM partner — we prepare the request. Without a valid licence, packet filter and VPN keep running, but configuration changes are locked.
Which SLA tiers do you offer?: Parts Only, 5×9 NBD and 24×7×4 — selectable per device and site. For 4-hour commitments we keep cold spares at the site.
How quickly do we get a quote?: 48 hours after receipt of your inventory with model, serial number and site.