Battle Card · Server
LANCOM Maintenance
side by side.
TechCare TPM vs. LANCOM Garantieverlängerung / Advance Replacement. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
10–18 % OEM list-price share per year
EOSL bonus EOSL savings vs. OEM
Multi-year Multi-year discount (3–5 yrs)
One contract for all lines · Fixed price in 48 h techcaresolutions.de
01
Cost comparison
OEM list-price share approx. 10–18 % of list price per year (warranty extension incl. advance replacement)
Example branch network with 300 1900EF routers and 120 GS-3528XP switches on NBD replacement: TechCare roughly 35–50 % below the manufacturer extension, cold spares per site included.
EOSL hardware: For EOSL lines (1781 routers, GS-2300 switches, LN access points) the manufacturer no longer offers an extension — we keep them under SLA as long as replacement units can be sourced.
Multi-year contract: Multi-year contract with site rating: critical sites 24×7×4 with cold spare, remote offices NBD — selectable per device.
02
OEM vs. TechCare — where the switch pays off
| Aspect | LANCOM LANCOM Garantieverlängerung / Advance Replacement | TechCare TPM |
|---|---|---|
| Spare-parts stock | OEM global logistics, often 5–10 days lead time | DACH hub + global partner network, 4–8 h on site |
| SLA tiers | 8×5×NBD to 24×7×4, often multi-year committed | 24×7×4 to 24×7×2, per-device flexible |
| Response / language | Ticket → email routing, EMEA hub mostly English | Direct call, DACH field service, German native |
| Sub-outsourcing | OEM sub-contractors, chain not always transparent | Direct contract with TechCare, no black box |
| Compliance docs | Standard OEM documents | BAIT/MaRisk/DORA-ready, ISO 27001 |
| Reporting | Premium tier add-on | Quarterly reports incl. ticket history standard |
Stays with LANCOM
- LANCOM Management Cloud (LMC) licences
- Serial-bound software options (VPN, content filter, Public Spot) and Unified Firewall licences incl. transfer
- LCOS firmware and manufacturer hotline for software questions
Moves to TechCare
- Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
- Cold spares per site, configuration restore from backup or LMC
- Ticket desk with site logic and return of defective units
- One contract for LANCOM plus all other manufacturers in the network
03
DACH compliance by design.
- BAIT / MaRisk doc package: prepared maintenance annexes for financial and insurance service providers incl. auditor notes.
- DORA Art. 28-compliant contract template: mandatory critical-ICT-service-provider conformity from January 2025.
- ISO 27001: TPM provider certified, sub-contractor chain documented, access-log standards enforced.
- Data protection: GDPR-compliant media handling — disk retention or NIST 800-88 wipe before hardware return.
04
Migration path from first contact to hand-over.
- Inventory LANCOM install base (PIDs/serials or smart-account export, any format — Excel/CSV/PDF).
- Quote in 48 h Fixed-price offer per line + bundle total. SLA tier, term (1–5 yrs), optional add-ons transparently listed.
- Contract Template review (BAIT/MaRisk/DORA hooks integrated), compliance annex, signature — typically 5–10 working days.
- Hand-over LANCOM OEM cancellation coordinated, spare-parts provisioning DACH hub, field-service onboarding with site walk.