LANCOM Router Maintenance — replacement and SLA for 1900, 1800 series, ISG gateways and older generations
We service LANCOM routers vendor-independently: current 1900 business routers, the widely deployed 1800 series, ISG central-site gateways and EOSL generations such as the 1781 series. Replacement unit per SLA up to 24×7×4, cold spares per site, configuration restore via LCOS backup or LANCOM Management Cloud. Scope: our core business is hardware break-fix. Paid software options and firewall licences are bound to the serial number at LANCOM; transferring them to a replacement unit runs through the manufacturer and is not part of our contract.
Which LANCOM routers we service
From the branch router to the central gateway with thousands of VPN tunnels — one contract, one inventory, model and serial number are enough.
Why TPM for LANCOM routers instead of warranty extension
The manufacturer sells hardware support as a warranty extension with advance replacement — only at purchase, only for current models. For the 1781 and early 1800 generations there is no option any more, although hundreds of them run in authorities, schools and branch networks.
We cover the entire fleet: replacement unit per SLA, cold spares per site, configuration restore from LCOS backup or LMC and a ticket desk with site logic. LMC licences, firmware and VPN options stay with the manufacturer — we replace the device, not the software.
Manufacturer support status of major generations
Once the manufacturer ends hardware support for a generation there is no extension any more — yet the devices often run for years. We close that gap: replacement unit from our pool, same SLA, regardless of age.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| 1781er-Serie | 2011 | beendet | Recommended |
| 1790 / 1793 / 1800er-Serie | 2015 | teilweise beendet | Recommended |
| ISG-1000 / ISG-4000 | 2016 | teilweise beendet | Recommended |
| 1900er-Serie | 2019 | aktiv | Supported |
| ISG-5000 / ISG-8000 | 2020 | aktiv | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
Replacement unit or spare part
Identical or equivalent unit from our pool, power supplies, modules and fans — per SLA up to 24×7×4.
Cold spares per site
For critical sites we keep reserve units on location; the swap takes minutes instead of days.
Configuration restore
Restore from backup or management cloud, guidance for licence transfer to the new serial number.
One contract for all manufacturers
The same inventory covers servers, storage, network and security — one ticket desk, one invoice.