LANCOM Switches Maintenance
side by side.

TechCare TPM vs. LANCOM Garantieverlängerung / Advance Replacement. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

10–18 % OEM list-price share per year

EOSL bonus EOSL savings vs. OEM

Multi-year Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 10–18 % of list price per year (warranty extension incl. advance replacement)

Example branch network with 300 1900EF routers and 120 GS-3528XP switches on NBD replacement: TechCare roughly 35–50 % below the manufacturer extension, cold spares per site included.

EOSL hardware: For EOSL lines (1781 routers, GS-2300 switches, LN access points) the manufacturer no longer offers an extension — we keep them under SLA as long as replacement units can be sourced.

Multi-year contract: Multi-year contract with site rating: critical sites 24×7×4 with cold spare, remote offices NBD — selectable per device.

Which LANCOM switches we service

GS-4500 · multi-gigabit · current: GS-4530XP · GS-4530XUP · GS-4554XP · GS-4554XUP · GS-4526XUP · GS-4510XUP
GS-3500 / GS-3000 · access with 10G uplink: GS-3528XP · GS-3528XUP · GS-3510XP · GS-3126X · GS-3126XP · GS-3152X · GS-3152XP
GS-2300 · access · installed base: GS-2310 · GS-2310P · GS-2326 · GS-2326P · GS-2326+ · GS-2352 · GS-2352P · GS-2328 · GS-2328P
XS · aggregation and core: XS-6128QF · XS-5120F · XS-5110F · XS-4510XUP
GS-1100 · unmanaged / web-smart: GS-1108 · GS-1108P · GS-1116 · GS-1126 · GS-1126P · GS-1108PL
Older generations · EOSL: GS-2124 · GS-2124P · GS-2110 · GS-2110P · ES-2126 · ES-2126P

Manufacturer support status of major generations

Generation	Released	End of vendor support	TechCare TPM
GS-2100 / ES-2100	2010	beendet	Recommended
GS-2300-Serie	2013	teilweise beendet	Recommended
GS-3000-Serie	2016	aktiv / auslaufend	Supported
GS-3500 / XS-Serie	2019	aktiv	Supported
GS-4500-Serie	2021	aktiv	Supported

Why TPM for LANCOM switches

LANCOM switches carry a long manufacturer warranty but no SLA-bound replacement commitment beyond it. When a floor switch with 48 PoE ports fails, phones, access points and desks stop — and the replacement normally arrives by parcel.

We add predictable response times: replacement unit NBD or 4 hours with cold spare, PoE power supplies and fans, configuration restore from backup or LMC. All in the same contract as routers, access points and the rest of the data-centre hardware.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every LANCOM line — see the LANCOM battle card.

Stays with LANCOM

LANCOM Management Cloud (LMC) licences
Serial-bound software options (VPN, content filter, Public Spot) and Unified Firewall licences incl. transfer
LCOS firmware and manufacturer hotline for software questions

Moves to TechCare

Replacement unit or spare part per SLA (Parts Only, NBD, 24×7×4)
Cold spares per site, configuration restore from backup or LMC
Ticket desk with site logic and return of defective units
One contract for LANCOM plus all other manufacturers in the network

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every LANCOM line — details on the LANCOM battle card.

Migration path from first contact to hand-over.

Same four steps for every LANCOM line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the LANCOM battle card.

FAQ on LANCOM switch maintenance

Do you also take current devices into the contract, not only old ones?: Yes. Model designation and serial number are all we need, regardless of age. We take current generations after the manufacturer warranty ends or in parallel as hardware cover.
What happens to LANCOM licences and software options when a unit is replaced?: It depends on the device. Routers, switches and access points run LCOS without a licence; for LMC-managed devices the “Replace” function in LANCOM Management Cloud transfers configuration and LMC licence to a unit of the same type. Paid software options (e.g. VPN or content-filter option), by contrast, are bound to the serial number, and Unified Firewall licences belong to the hardware too. Their transfer or reissue runs through LANCOM or your LANCOM partner. Our core business is hardware break-fix: we deliver the replacement unit, restore the configuration and support your licence request — the licence itself is not part of our contract.
Do you also replace only the power supply or fan?: For models with a modular power supply, yes; for compact access switches we replace the whole unit because that is faster and safer than an on-site repair.
How are VLAN and PoE configurations transferred?: From the switch configuration backup or from LANCOM Management Cloud. For LMC-managed devices the cloud applies the configuration after the serial number is swapped.
Which SLA tiers do you offer?: Parts Only, 5×9 NBD and 24×7×4 — selectable per device and site. For 4-hour commitments we keep cold spares at the site.
How quickly do we get a quote?: 48 hours after receipt of your inventory with model, serial number and site.