HPE Tape & Backup Maintenance — vendor-independent service for StoreOnce and StoreEver
We service HPE tape and backup hardware after HPE Pointnext expiration — vendor-independent, with OEM original parts and SLA up to 24×7×4. StoreOnce deduplication appliances and StoreEver MSL tape libraries cover two critical backup areas.
Which HPE Tape & Backup models we service
Backup infrastructure is often forgotten regarding maintenance — until a restore fails. StoreOnce appliances typically have 8-10 years of service life, MSL tape libraries even longer.
Why TPM maintenance instead of HPE Pointnext (Tape/Backup)
HPE Pointnext for backup and tape hardware is above-average expensive — and on older StoreOnce 3100/3520 or MSL2024 renewal is no longer actively offered. StoreOnce appliances are technically stable for 8-10 years, MSL tape libraries even longer. Hardware refresh is suggested even though the devices run under load.
We service all StoreOnce and StoreEver generations with OEM original parts — disks for StoreOnce dedup, robotics modules for MSL libraries, LTO drives, control electronics, PSUs. StoreOnce Catalyst licenses and backup software integrations run separately via HPE.
Generations timeline & TPM coverage
Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.
- StoreOnce 3100/35202014–2022TPM until2027+Recommended
- StoreOnce 5100/5200/55002015–2023TPM until2028+Recommended
- StoreEver MSL2024 (G2)2010–2020TPM until2025+Recommended
- StoreEver MSL4048/64802012–2024TPM until2029+Supported
- LTO Ultrium 6 Drives2012–2020TPM until2025+Recommended
EOSL status of major generations
Once the vendor ends official support, renewals become unavailable or disproportionately expensive. TPM closes exactly this gap — same hardware coverage, same SLA, significantly cheaper.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| StoreOnce 3100/3520 | 2014 | 2022 | Recommended |
| StoreOnce 5100/5200/5500 | 2015 | 2023 | Recommended |
| StoreEver MSL2024 (G2) | 2010 | 2020 | Recommended |
| StoreEver MSL4048/6480 | 2012-2015 | 2024+ | Supported |
| LTO Ultrium 6 Drives | 2012 | 2020 | Recommended |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
OEM original parts
Our warehouse stocks OEM original components, including for end-of-life generations.
Onsite engineer
German-speaking technicians throughout DACH, 4-hour response time guaranteed.
Flexible SLA per server
Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.
Multi-vendor contract
One contract for HPE Tape & Backup and all other vendors. No more individual contracts.
EOSL tracking & reporting
Monthly SLA reports, asset overview, automatic EOSL notifications.
Vendor tools stay
HPE Tape & Backup-specific management tools remain usable.