HPE Tape & Backup Tape & Backup Maintenance
side by side.

TechCare TPM vs. Foundation Care / Proactive Care. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.

10–16 % OEM list-price share per year

50–70 % EOSL savings vs. OEM

5–10 % Multi-year discount (3–5 yrs)

One contract for all lines · Fixed price in 48 h techcaresolutions.de

Cost comparison

OEM list-price share approx. 10–16 % of list price per year (Proactive Care 14–20 %)

Example ProLiant DL380 Gen10 with 4-year Foundation Care: TechCare TPM roughly 37–55% below the OEM price.

EOSL hardware: On EOSL models (ProLiant Gen8/Gen9, BladeSystem c7000, 3PAR StoreServ 7000) 50–70 % savings vs. Foundation Care — HPE EOSL extensions limited.

Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.

Active EOSL lines

StoreEver MSL2024 / MSL4048 (LTO-5/6) · EOSL 2022-12-31
StoreEver MSL6480 (LTO-7/8/9) · EOSL 2026-06-30
StoreEver MSL G2 (modulare LTO-9) · EOSL 2029-06-30

Which HPE Tape & Backup models we service

StoreOnce Dedup-Appliances: StoreOnce 3100 · 3520 · 3540 · 5100 · 5200 · 5250 · 5500 · 5650 · 5660
StoreEver MSL Tape-Libraries: MSL2024 · MSL4048 · MSL6480 · MSL G3-Generation
older tape drives: DAT 320 · LTO Ultrium 6/7/8 · LTO Ultrium-Drives in StoreEver

EOSL status of major generations

Generation	Released	End of vendor support	TechCare TPM
StoreOnce 3100/3520	2014	2022	Recommended
StoreOnce 5100/5200/5500	2015	2023	Recommended
StoreEver MSL2024 (G2)	2010	2020	Recommended
StoreEver MSL4048/6480	2012-2015	2024+	Supported
LTO Ultrium 6 Drives	2012	2020	Recommended

Why TPM maintenance instead of HPE Pointnext (Tape/Backup)

HPE Pointnext for backup and tape hardware is above-average expensive — and on older StoreOnce 3100/3520 or MSL2024 renewal is no longer actively offered. StoreOnce appliances are technically stable for 8-10 years, MSL tape libraries even longer. Hardware refresh is suggested even though the devices run under load.

We service all StoreOnce and StoreEver generations with OEM original parts — disks for StoreOnce dedup, robotics modules for MSL libraries, LTO drives, control electronics, PSUs. StoreOnce Catalyst licenses and backup software integrations run separately via HPE.

OEM vs. TechCare — where the switch pays off

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every HPE line — see the HPE battle card.

Stays with HPE Tape & Backup

HPE OneView / iLO Advanced subscription
HPE Aruba Central / GreenLake cloud subscriptions
HPE software TAC and firmware login releases

Moves to TechCare

Hardware defects (memory, disk, PSU, mainboard, modules)
24×7×4 on-site SLA with German-speaking field service
Spare-parts logistics DACH + global hub network
Fixed-price contract in 48 h, one inventory — one contract

DACH compliance by design.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every HPE line — details on the HPE battle card.

Migration path from first contact to hand-over.

Same four steps for every HPE line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the HPE battle card.

FAQ on HPE Tape & Backup maintenance

Which HPE tape and backup hardware do you service?: We service StoreOnce deduplication appliances (complete 3000 and 5000 family), StoreEver MSL tape libraries and LTO tape drives (Ultrium 6/7/8). Robotics, control electronics, disks, PSUs, fans.
What does TPM cost for StoreOnce/StoreEver vs. HPE Pointnext?: 30 to 60 percent savings vs. HPE Pointnext, up to 70 percent on EOSL StoreOnce 3100/3520 or older MSL2024.
Tape robotics is the most common failure — how fast do you swap?: For MSL tape library robotics we swap depending on SLA — within 4 hours on-site for 24×7×4, next business day for 5×9 NBD. Robotics modules we stock in DACH warehouse.
Can you still service older StoreOnce 3100/3520?: Yes. StoreOnce 3100/3520 (released 2014, EOSL 2022) and older 5100/5200 are still productive in many DACH mid-market backup environments.
Which SLA levels for backup hardware?: Parts Only, 5×9 NBD, 24×7×4 — freely selectable. For productive backup windows 24×7×4 makes sense; for tape libraries as secondary backup 5×9 NBD often suffices.
What about StoreOnce Catalyst and backup software licenses?: StoreOnce Catalyst licenses and software subscriptions run separately via HPE and are not affected by a hardware maintenance switch.