VERITAS MAINTENANCE · TPM FOR NETBACKUP APPLIANCES
Veritas Maintenance — vendor-independent service for NetBackup, Flex and Access Appliances
We service the hardware layer of Veritas backup appliances — NetBackup Appliances (NB 5240/5340/5350), NetBackup Flex and Access Appliances. With OEM original parts and SLA up to 24×7×4. Also in the EOSL period. NetBackup software subscription runs separately via Veritas — we handle the hardware. Typical TPM topics at the storage layer: controller failover testing during replacement (data-loss risk on misconfiguration), microcode updates without OEM subscription, and SED encryption key management for DORA/NIS2 compliance.
3
Product categories
7+
Product lines
3
Detail pages
30–60 %
Savings vs. Veritas Support / Veritas Hardware Maintenance
What we cover in Veritas hardware
3 categories · 7 product lines · 2 with EOSL · 7 detail pages
NetBackup Flex Appliances
2 linesAccess Appliances
1 line| Category | Product line | Models | EOSL |
|---|---|---|---|
| NetBackup Appliances | NetBackup Appliance 5240 | NB 5240 (alle Konfigurationen) | yes |
| NetBackup Appliances | NetBackup Appliance 5340 | NB 5340 · 5340 Storage Shelf | no |
| NetBackup Appliances | NetBackup Appliance 5350 | NB 5350 (aktuelle Generation) | no |
| NetBackup Appliances | NetBackup 5230 (älter) | NB 5230 | yes |
| NetBackup Flex Appliances | NetBackup Flex 5150 | Flex 5150 | no |
| NetBackup Flex Appliances | NetBackup Flex 5340/5360 | Flex 5340 · Flex 5360 | no |
| Access Appliances | Access 3340/3350 | Access 3340 · Access 3350 | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Veritas
NetBackup Appliance 5240 + 3more lines
NB 5240 (alle Konfigurationen) · NetBackup Appliance 5340 · NetBackup Appliance 5350 · NetBackup 5230 (älter)
Detail page & FAQVeritas
NetBackup Flex 5150 + 1more line
Flex 5150 · NetBackup Flex 5340/5360
Detail page & FAQVeritas
Access 3340/3350
Access 3340 · Access 3350
Detail page & FAQVeritas product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
NetBackup Appliances
NetBackup Appliance 5240
DetailsNB 5240 (alle Konfigurationen)
Mid-range NetBackup Master/Media Server Appliance. Common in mid-market.
NetBackup Appliance 5340
DetailsNB 5340 · 5340 Storage Shelf
High-end NetBackup Appliance with expandable storage capacity.
NetBackup Appliance 5350
DetailsNB 5350 (aktuelle Generation)
Current high-end appliance, successor to 5340.
NetBackup Flex Appliances
Access Appliances
Access 3340/3350
DetailsAccess 3340 · Access 3350
Long-term retention appliances for compliance storage.
Veritas Veritas Hardware Maintenance vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 36–56% per yearVeritas Veritas Hardware Maintenance vs. TechCare TPM · example calculation
Veritas Hardware Maintenance
TechCare TPM
Example Veritas NetBackup 5340 appliance with 4-year Essential Support: EUR 5,000–7,800/year OEM, EUR 3,200–3,400/year with TechCare TPM (hardware-only).
- EOSL hardware: On EOSL appliances (NetBackup 5240, 5230, older 52xx series) 50–70 % savings vs. Veritas Hardware Maintenance — hardware maintenance separate from NetBackup software license.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Veritas
- NetBackup / Backup Exec software licenses
- Veritas Cloud / Insight subscriptions
- Veritas TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Veritas maintenance via TechCare instead of Veritas Support / Veritas Hardware Maintenance
Veritas NetBackup Appliances are mainly deployed in larger mid-market and enterprise environments in DACH. The catch: Veritas sells software (NetBackup) and hardware (appliances) bundled — and the bundle gets expensive over the lifecycle. Customers wanting stable NetBackup software but not hardware refresh every 5 years need layer separation.
We service the hardware layer of NetBackup Appliances with OEM original parts. NetBackup software subscription stays with Veritas because software updates and backup support are sensibly consolidated there.
Storage-specific TPM topics: controller failover test after every part swap (no black-box replacement), microcode updates without OEM subscription via mirror repository, and SED encryption key management with documented custody chain for DORA/NIS2 compliance.
1
Contract for all Veritas lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Veritas maintenance
Which Veritas hardware do you service?
NetBackup Appliances (NB 5240, 5340, 5350 plus older 5230), NetBackup Flex Appliances (Flex 5150, 5340, 5360) and Access Appliances (3340, 3350). We service the hardware layer — NetBackup software stays with Veritas.
What does 'hardware-only maintenance' mean concretely?
We replace defective hardware components — disks, cache modules, PSUs, controller boards, fans — with OEM original parts. NetBackup software updates, master/media server configuration, backup policies and software problem support continue via Veritas.
What does TPM cost compared to Veritas Support?
For Veritas hardware we see 30 to 60 percent savings vs. Veritas Hardware Support, up to 70 percent on EOSL models. A NB 5340 with 24×7×4 contract costs 6,000 to 9,000 EUR/year with Veritas, 2,500 to 4,000 EUR with TechCare.
Can you service older NB 5230?
Yes. NB 5230 has long deployment durations in many DACH environments — hardware is robust, backup workflow stable. We stock disks, PSUs, controller boards and fans for the 5230 generation.
Which SLA levels for backup appliances?
Parts Only, 5×9 NBD, 24×7×4 — all freely selectable. For NetBackup appliances 5×9 NBD often suffices.
Does NetBackup subscription remain fully functional?
Yes, fully. NetBackup software subscription continues unchanged via Veritas — updates, support, new features remain the same.
Do we lose the warranty?
No. Factory warranty and Veritas Hardware Support are contractual services. After factory warranty you're free to choose alternative hardware maintenance.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →