VERITAS ACCESS · TPM FOR LONG-TERM RETENTION NAS

Veritas Access Appliance Maintenance — vendor-independent service for Access 3340 / 3350

We service Veritas Access Appliances after factory warranty and Veritas Support — vendor-independent, with OEM disks, controller and cache components, SLA up to 24×7×4. Complete family: Access 3340 (mid-range) and Access 3350 (enterprise). 30 to 60 percent below Veritas list price. Plus: planning security for the next 3-5 years, independent of strategic decisions after the Cohesity merger.

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Which Access Appliance models we service

Access Appliances are Veritas' long-term retention NAS platform — typically deployed behind NetBackup as tier-2/tier-3 backup target. Three main functions: compliance-conforming WORM archiving (Sarbanes-Oxley, GDPR retention), S3-based cloud tiering to AWS/Azure for even cheaper long-term retention, and capacity-optimized HDD pools for backup data from 90 days. Two model classes: Access 3340 (mid-range) and Access 3350 (enterprise with higher capacity and connectivity options).

Access 3340 · mid-range

Access 3340 (mid-range NAS for backup tiering, from 2017)

Access 3350 · enterprise

Access 3350 (enterprise with higher capacity and connectivity options, from 2019)

Components & connectivity

NL-SAS disks 6/8/10/14/18 TB · cache modules · controller boards · 10/25 GbE · NFS · SMB · S3 API

Why TPM maintenance for Access Appliances

Access Appliances are the most cost-conscious NetBackup tier component — long-term retention scales into multi-PB ranges, every euro per TB of maintenance counts. Veritas hardware maintenance for Access sits at the upper market segment; especially with fully populated Access 3350 with cloud tiering, maintenance contracts quickly reach several tens of thousands of euros per year. TPM cuts this price by 40-50 percent — for a platform whose value is primarily capacity-driven, this is a clear ROI case.

We service Access Appliances with OEM NL-SAS disks of all sizes (6 TB to 18 TB), cache modules and controller components. The Access software layer (Veritas Access File System, S3 cloud tiering, WORM compliance, NFS/SMB protocol stack) is part of your software subscription and independent of hardware maintenance. NetBackup integration via NetBackup Catalyst continues — Access as NetBackup storage tier target remains functionally complete.

30–60 %

Savings vs. Veritas Hardware Support

PB scale

Capacity-optimized maintenance for long-term retention

3–5 years

Planning security after Cohesity merger

5×9 NBD

Economic SLA level for tier-2/3 NAS

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2017

2020

2023

2026

2029

2032

Today · 2026

Access 3340 (early generations)
2017–2025
TPM until2030+
Recommended
Access 3340 (later generations)
2018–2027
TPM until2032+
Supported
Access 3350
2019–2026
TPM until2031+
Supported

EOSL and lifecycle status of Access generations

Access Appliances are a comparatively young line. Access 3340 is approaching EOSL from 2024-2025, Access 3350 is current.

Model family	Released	OEM support ends	TPM status
Access 3340 (early generations)	2017	2024–2025	Recommended
Access 3340 (later generations)	2018–2020	2025–2027	Supported
Access 3350	2019+	ca. 2026+	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components, including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Veritas and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

NetBackup software stays

NetBackup subscription, MSDP dedup and Veritas software stack continue independently.

Comparison

TechCare vs. Veritas Access Appliance

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

Open Battle-Card

FAQ on Access Appliance maintenance

Which Access Appliance models do you service?

Complete Access family: Access 3340 (mid-range NAS for backup tiering, from 2017) and Access 3350 (enterprise with higher capacity and connectivity options, from 2019). Including all NL-SAS disks (6 TB to 18 TB), cache modules, controller boards and connectivity (10/25 GbE, NFS, SMB, S3 API).

What does TPM cost for Access Appliances compared to Veritas Support?

30 to 60 percent savings. An Access 3340 with multi-PB configuration and 24×7×4 costs 16,000 to 24,000 EUR/year with Veritas, 7,000 to 11,000 EUR with TechCare. Access 3350 with full population higher in absolute terms. Since long-term retention is typically capacity-driven, TPM savings quickly add up to six-figure amounts over 3-5 years.

Do NetBackup Catalyst and S3 cloud tiering continue to work?

Yes. NetBackup Catalyst integration (Access as NetBackup storage tier target), Veritas Access File System, S3 cloud tiering to AWS S3 / Azure Blob, WORM compliance modes and all NFS/SMB protocol functions are part of your software subscription and independent of hardware maintenance. TPM only replaces hardware maintenance — software subscription stays with Veritas.

How does the Cohesity merger fit Access strategy?

Cohesity has its own long-term retention architecture with DataPlatform that strategically addresses similar use cases as Access. How both platforms will position themselves under the merged Cohesity-Veritas umbrella is open as of 2026 — Access could continue to be developed as a specific NetBackup component or scaled back in favor of an integrated Cohesity architecture. TPM gives you 3-5 years to observe this development and plan strategic migration independently of vendor pressure.

Which SLA levels do you recommend for Access Appliances?

Access Appliances are tier-2/tier-3 long-term retention NAS — typically not tier-1 workloads but backup data from 90+ days. 5×9 NBD is economically appropriate and our recommendation. For Access as primary compliance archive platform for SOX/GDPR-critical data, 24×7×4 may make sense.

Can we operate Access and NetBackup Appliances integrated?

Yes, that's the standard use case. Access is designed as a NetBackup tier-2/tier-3 target — NetBackup backups are initially placed on NetBackup Appliance (or Flex), then automatically tiered to Access after 30-90 days, and optionally to public cloud (S3) after another 6-12 months. Integration runs via NetBackup Catalyst and is independent of hardware maintenance — all tiering policies stay functionally active.

Can we have Access, NetBackup and Flex in one TPM contract?

Yes. Multi-class contracts are our strength — NetBackup Appliances as primary backup targets, Flex Appliances as multi-tenant consolidation, Access Appliances as long-term retention — all in one contract, one point of contact, one SLA report set. Plus all other vendors (Dell PowerProtect, HPE StoreOnce, Quantum, etc.) in the same construct.

How fast do we get a quote?

Within 48 hours after receipt of your inventory list with Access model, capacity configuration and serial number.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots