Veritas Access Appliance Maintenance
side by side.
TechCare TPM vs. Veritas Hardware Maintenance. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example Veritas NetBackup 5340 appliance with 4-year Essential Support: TechCare TPM roughly 36–56% below the OEM price.
Active EOSL lines
- Access 3340 (fruehe Generationen, ab 2017) · EOSL 2025-12-31
- Access 3340 (spaetere Generationen, 2018–2020) · EOSL 2027-12-31
- Access 3350 (Enterprise, ab 2019) · EOSL 2026-12-31
Which Access Appliance models we service
- Access 3340 · mid-range
- Access 3340 (mid-range NAS for backup tiering, from 2017)
- Access 3350 · enterprise
- Access 3350 (enterprise with higher capacity and connectivity options, from 2019)
- Components & connectivity
- NL-SAS disks 6/8/10/14/18 TB · cache modules · controller boards · 10/25 GbE · NFS · SMB · S3 API
EOSL and lifecycle status of Access generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| Access 3340 (early generations) | 2017 | 2024–2025 | Recommended |
| Access 3340 (later generations) | 2018–2020 | 2025–2027 | Supported |
| Access 3350 | 2019+ | ca. 2026+ | Supported |
Why TPM maintenance for Access Appliances
Access Appliances are the most cost-conscious NetBackup tier component — long-term retention scales into multi-PB ranges, every euro per TB of maintenance counts. Veritas hardware maintenance for Access sits at the upper market segment; especially with fully populated Access 3350 with cloud tiering, maintenance contracts quickly reach several tens of thousands of euros per year. TPM cuts this price by 40-50 percent — for a platform whose value is primarily capacity-driven, this is a clear ROI case.
We service Access Appliances with OEM NL-SAS disks of all sizes (6 TB to 18 TB), cache modules and controller components. The Access software layer (Veritas Access File System, S3 cloud tiering, WORM compliance, NFS/SMB protocol stack) is part of your software subscription and independent of hardware maintenance. NetBackup integration via NetBackup Catalyst continues — Access as NetBackup storage tier target remains functionally complete.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Veritas line — see the Veritas battle card.
Stays with Veritas
- NetBackup / Backup Exec software licenses
- Veritas Cloud / Insight subscriptions
- Veritas TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Veritas line — details on the Veritas battle card.
Migration path from first contact to hand-over.
Same four steps for every Veritas line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Veritas battle card.
FAQ on Access Appliance maintenance
- Which Access Appliance models do you service?
- Complete Access family: Access 3340 (mid-range NAS for backup tiering, from 2017) and Access 3350 (enterprise with higher capacity and connectivity options, from 2019). Including all NL-SAS disks (6 TB to 18 TB), cache modules, controller boards and connectivity (10/25 GbE, NFS, SMB, S3 API).
- What does TPM cost for Access Appliances compared to Veritas Support?
- 30 to 60 percent savings. For an Access 3340 with multi-PB configuration and 24×7×4, TechCare is roughly 55% below the Veritas price, Access 3350 with full population in a similar range. Since long-term retention is typically capacity-driven, the percentage TPM savings carry particular weight over 3-5 years.
- Do NetBackup Catalyst and S3 cloud tiering continue to work?
- Yes. NetBackup Catalyst integration (Access as NetBackup storage tier target), Veritas Access File System, S3 cloud tiering to AWS S3 / Azure Blob, WORM compliance modes and all NFS/SMB protocol functions are part of your software subscription and independent of hardware maintenance. TPM only replaces hardware maintenance — software subscription stays with Veritas.
- How does the Cohesity merger fit Access strategy?
- Cohesity has its own long-term retention architecture with DataPlatform that strategically addresses similar use cases as Access. How both platforms will position themselves under the merged Cohesity-Veritas umbrella is open as of 2026 — Access could continue to be developed as a specific NetBackup component or scaled back in favor of an integrated Cohesity architecture. TPM gives you 3-5 years to observe this development and plan strategic migration independently of vendor pressure.
- Which SLA levels do you recommend for Access Appliances?
- Access Appliances are tier-2/tier-3 long-term retention NAS — typically not tier-1 workloads but backup data from 90+ days. 5×9 NBD is economically appropriate and our recommendation. For Access as primary compliance archive platform for SOX/GDPR-critical data, 24×7×4 may make sense.
- Can we operate Access and NetBackup Appliances integrated?
- Yes, that's the standard use case. Access is designed as a NetBackup tier-2/tier-3 target — NetBackup backups are initially placed on NetBackup Appliance (or Flex), then automatically tiered to Access after 30-90 days, and optionally to public cloud (S3) after another 6-12 months. Integration runs via NetBackup Catalyst and is independent of hardware maintenance — all tiering policies stay functionally active.