VERITAS NETBACKUP FLEX · TPM

Veritas NetBackup Flex Appliance Maintenance — vendor-independent service for Flex 5150–5360

We service Veritas NetBackup Flex Appliances after factory warranty and Veritas Support — vendor-independent, with OEM disks, compute modules and controller components, SLA up to 24×7×4. Complete family: Flex 5150 (entry), Flex 5340 and Flex 5360 (mid-range to enterprise). 30 to 60 percent below Veritas list price. Plus: planning security for the next 3-5 years, independent of strategic decisions after the Cohesity merger.

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Which Flex Appliance models we service

NetBackup Flex Appliances are the containerized multi-tenant variant of the NetBackup platform — one physical appliance hosts several isolated NetBackup containers, each with its own software version and configuration. Typical use cases: corporate structures with separate business units, MSPs with multiple end customers, compliance zones for regulated workloads (finance, health). Three model classes coexist in DACH data centers: Flex 5150 (entry), Flex 5340 and Flex 5360 (mid-range to enterprise).

NetBackup Flex 5150 · entry

Flex 5150 (single-node container platform for mid-size multi-tenant)

NetBackup Flex 5340 · mid-range

Flex 5340 (modular, scalable to multi-PB with Storage Shelves)

NetBackup Flex 5360 · enterprise

Flex 5360 (highest performance and capacity class, 2022+)

Components & connectivity

NL-SAS disks 4/6/8/10/14/18 TB · NVMe SSDs · compute modules · controller boards · 10/25 GbE · 16/32G FC

Why TPM maintenance for Flex Appliances

Flex Appliances are the most strategic NetBackup platform — multi-tenant, containerized, often deployed as a consolidation platform for multiple business units or as an MSP backbone. Exactly this strategic depth makes the Cohesity merger particularly relevant: how the Flex architecture will evolve under Cohesity strategy — whether it will be built up as a premium differentiation line or scaled back in favor of the Cohesity platform — is open. TPM gives you 3-5 years of stable maintenance terms during which you can make strategic decisions independently of vendor pressure.

We service Flex Appliances with OEM NL-SAS disks, NVMe SSDs for high-IOPS workloads and compute/controller components from our own warehouse. The Flex container platform itself (Flex Manager, container runtime, NetBackup container images) is part of the software subscription and continues to work independently of hardware maintenance. Multi-tenant isolation, container migration between Flex nodes, NetBackup software versions per container — all stays functionally active.

30–60 %

Savings vs. Veritas Hardware Support

Multi-tenant

Container isolation and MSP backbone unchanged

3–5 years

Planning security after Cohesity merger

4 h

Onsite response time with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2018

2021

2024

2027

2030

2033

2034

Today · 2026

NetBackup Flex 5150
2018–2026
TPM until2031+
Supported
NetBackup Flex 5340
2018–2027
TPM until2032+
Supported
NetBackup Flex 5360
2022–2029
TPM until2034+
Supported

EOSL and lifecycle status of Flex Appliance generations

Flex Appliances are a comparatively young platform — released from 2018. Early generations approach EOSL from 2025-2026, current Flex 5360 are very fresh.

Model family	Released	OEM support ends	TPM status
NetBackup Flex 5150	2018–2019	2025–2026	Supported
NetBackup Flex 5340	2018–2020	2025–2027	Supported
NetBackup Flex 5360	2022+	ca. 2029+	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components, including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Veritas and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

NetBackup software stays

NetBackup subscription, MSDP dedup and Veritas software stack continue independently.

Comparison

TechCare vs. Veritas NetBackup Flex Appliance

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on Flex Appliance maintenance

Which Flex Appliance models do you service?

Complete Flex family: Flex 5150 (entry, single-node container platform), Flex 5340 (mid-range scalable to multi-PB with Storage Shelves) and Flex 5360 (enterprise, highest performance and capacity class, 2022+). Including all NL-SAS disks, NVMe SSDs for high-IOPS containers, compute and controller modules.

What does TPM cost for Flex Appliances compared to Veritas Support?

30 to 60 percent savings. A Flex 5340 with 24×7×4 costs 18,000 to 28,000 EUR/year with Veritas, 8,000 to 13,000 EUR with TechCare. Flex 5360 higher in absolute terms due to higher performance and capacity class. Multi-tenant configurations with multiple NetBackup containers per node don't change the hardware maintenance price — TPM is hardware-layer maintenance, container count is software subscription.

How does the Cohesity merger fit Flex strategy?

Cohesity has its own multi-tenant backup architecture (DataPlatform with MarketPlace apps) that strategically addresses similar use cases as Flex. How both platforms will position themselves under the merged Cohesity-Veritas umbrella — whether Flex will be developed as a premium line or migration to Cohesity DataPlatform will be recommended — is open as of 2026. Veritas roadmap statements run through 2027, after which strategy will evolve. TPM gives you 3-5 years to observe this development.

Does the Flex container stack continue without a Veritas contract?

Yes. Flex Manager, container runtime, NetBackup container images and all multi-tenant functions (isolation, container migration, separate software versions per container) are part of your software subscription. TPM maintenance only covers the hardware layer — software subscription stays with Veritas. Code updates to newer Flex or NetBackup versions require an active Veritas contract.

Which SLA levels do you recommend for Flex Appliances?

Flex Appliances are usually tier-1 as a multi-tenant consolidation platform — an outage affects multiple business units or end customers simultaneously. 24×7×4 with German-speaking onsite engineer is standard here. For secondary Flex nodes with replication role or MSP test environments, 5×9 NBD can be economical.

Can you service older Flex 5150 / 5340 approaching EOSL?

Yes. Flex 5150 (released 2018-2019, EOSL from 2025-2026) and early Flex 5340 (2018-2020) are still productive in DACH at corporate structures and MSPs. We stock disks, NVMe SSDs, compute modules and controller components for these generations. Flex container software on older platforms continues to work — Veritas software subscription is independent.

Can we have Flex and NetBackup Appliances in the same TPM contract?

Yes. Multi-class contracts are standard — NetBackup Appliances as dedicated single-domain backup targets, Flex Appliances as multi-tenant consolidation platform, Access Appliances as long-term retention — all in one contract, one point of contact, one SLA report set. Plus all other vendors in the same construct.

How fast do we get a quote?

Within 48 hours after receipt of your inventory list with Flex model, NetBackup container count, Storage Shelf configuration and serial number.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots