Veritas NetBackup Flex Appliance Maintenance
side by side.

NetBackup Flex 5150 · entry

Flex 5150 (single-node container platform for mid-size multi-tenant)

NetBackup Flex 5340 · mid-range

Flex 5340 (modular, scalable to multi-PB with Storage Shelves)

NetBackup Flex 5360 · enterprise

Flex 5360 (highest performance and capacity class, 2022+)

Components & connectivity

NL-SAS disks 4/6/8/10/14/18 TB · NVMe SSDs · compute modules · controller boards · 10/25 GbE · 16/32G FC

EOSL and lifecycle status of Flex Appliance generations

Flex Appliances are the most strategic NetBackup platform — multi-tenant, containerized, often deployed as a consolidation platform for multiple business units or as an MSP backbone. Exactly this strategic depth makes the Cohesity merger particularly relevant: how the Flex architecture will evolve under Cohesity strategy — whether it will be built up as a premium differentiation line or scaled back in favor of the Cohesity platform — is open. TPM gives you 3-5 years of stable maintenance terms during which you can make strategic decisions independently of vendor pressure.

We service Flex Appliances with OEM NL-SAS disks, NVMe SSDs for high-IOPS workloads and compute/controller components from our own warehouse. The Flex container platform itself (Flex Manager, container runtime, NetBackup container images) is part of the software subscription and continues to work independently of hardware maintenance. Multi-tenant isolation, container migration between Flex nodes, NetBackup software versions per container — all stays functionally active.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Veritas line — see the Veritas battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Veritas line — details on the Veritas battle card.

Same four steps for every Veritas line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Veritas battle card.

Which Flex Appliance models do you service?

Complete Flex family: Flex 5150 (entry, single-node container platform), Flex 5340 (mid-range scalable to multi-PB with Storage Shelves) and Flex 5360 (enterprise, highest performance and capacity class, 2022+). Including all NL-SAS disks, NVMe SSDs for high-IOPS containers, compute and controller modules.

What does TPM cost for Flex Appliances compared to Veritas Support?

30 to 60 percent savings. For a Flex 5340 with 24×7×4, TechCare is roughly 55% below the Veritas price. Flex 5360 has a higher maintenance volume due to higher performance and capacity class. Multi-tenant configurations with multiple NetBackup containers per node don't change the hardware maintenance price — TPM is hardware-layer maintenance, container count is software subscription.

How does the Cohesity merger fit Flex strategy?

Cohesity has its own multi-tenant backup architecture (DataPlatform with MarketPlace apps) that strategically addresses similar use cases as Flex. How both platforms will position themselves under the merged Cohesity-Veritas umbrella — whether Flex will be developed as a premium line or migration to Cohesity DataPlatform will be recommended — is open as of 2026. Veritas roadmap statements run through 2027, after which strategy will evolve. TPM gives you 3-5 years to observe this development.

Does the Flex container stack continue without a Veritas contract?

Yes. Flex Manager, container runtime, NetBackup container images and all multi-tenant functions (isolation, container migration, separate software versions per container) are part of your software subscription. TPM maintenance only covers the hardware layer — software subscription stays with Veritas. Code updates to newer Flex or NetBackup versions require an active Veritas contract.

Which SLA levels do you recommend for Flex Appliances?

Flex Appliances are usually tier-1 as a multi-tenant consolidation platform — an outage affects multiple business units or end customers simultaneously. 24×7×4 with German-speaking onsite engineer is standard here. For secondary Flex nodes with replication role or MSP test environments, 5×9 NBD can be economical.

Can you service older Flex 5150 / 5340 approaching EOSL?

Yes. Flex 5150 (released 2018-2019, EOSL from 2025-2026) and early Flex 5340 (2018-2020) are still productive in DACH at corporate structures and MSPs. We stock disks, NVMe SSDs, compute modules and controller components for these generations. Flex container software on older platforms continues to work — Veritas software subscription is independent.