QUANTUM MAINTENANCE · TPM FOR DXI, SCALAR TAPE AND STORNEXT
Quantum Maintenance — vendor-independent service for backup, tape and archive
We service Quantum backup, archive and tier storage hardware after Quantum Service expiration — vendor-independent, with OEM original parts and SLA up to 24×7×4. DXi appliances, Scalar Tape Libraries (i3 to i6000), StorNext and ActiveScale. Also in the EOSL period for older Scalar i500 or DXi6000 generations. Typical TPM topics at the storage layer: controller failover testing during replacement (data-loss risk on misconfiguration), microcode updates without OEM subscription, and SED encryption key management for DORA/NIS2 compliance.
5
Product categories
12+
Product lines
5
Detail pages
30–60 %
Savings vs. Quantum Service / Quantum Hardware Support
What we cover in Quantum hardware
5 categories · 12 product lines · 6 with EOSL · 12 detail pages
Scalar · Tape Libraries
5 lines EOSL · 4StorNext · File System
2 linesActiveScale · Object
1 lineQXS · Block Storage
1 line EOSL · 1| Category | Product line | Models | EOSL |
|---|---|---|---|
| DXi · Deduplication Appliances | DXi9000-Serie | DXi9000 · DXi9100 · DXi9200 | no |
| DXi · Deduplication Appliances | DXi6900/DXi6900-S | DXi6900 · DXi6900-S | no |
| DXi · Deduplication Appliances | DXi4000/DXi6000 (älter) | DXi4500 · DXi6500 · DXi6700 · DXi6800 | yes |
| Scalar · Tape Libraries | Scalar i3 · Entry | Scalar i3 (3U bis 12U) | yes |
| Scalar · Tape Libraries | Scalar i6 · Mid-Range | Scalar i6 (modular bis 9 Module) | yes |
| Scalar · Tape Libraries | Scalar i500 (älter) | Scalar i500 | yes |
| Scalar · Tape Libraries | Scalar i6000 · Enterprise | Scalar i6000 | yes |
| Scalar · Tape Libraries | Tape Drives | LTO-7 HH/FH · LTO-8 HH/FH · LTO-9 HH/FH | no |
| StorNext · File System | StorNext Xcellis Workflow Storage | Xcellis Workflow Director · Xcellis Foundation | no |
| StorNext · File System | StorNext SAN Client/Metadata | Metadata Controllers · SAN Clients | no |
| ActiveScale · Object | ActiveScale (X100/X200/P100) | ActiveScale X100 · X200 · P100 | no |
| QXS · Block Storage | QXS-Serie · Block Storage (Dot-Hill-Erbe) | QXS-312 · QXS-412 · QXS-424 · QXS-424-D · QXS-484 | yes |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Quantum
DXi9000-Serie + 2more lines
DXi9000 · DXi9100 · DXi9200 · DXi6900/DXi6900-S · DXi4000/DXi6000 (älter)
Detail page & FAQQuantum
Scalar i3 · Entry + 4more lines
Scalar i3 (3U bis 12U) · Scalar i6 · Mid-Range · Scalar i500 (älter) · Scalar i6000 · Enterprise · Tape Drives
Detail page & FAQQuantum
StorNext Xcellis Workflow Storage + 1more line
Xcellis Workflow Director · Xcellis Foundation · StorNext SAN Client/Metadata
Detail page & FAQQuantum
ActiveScale (X100/X200/P100)
ActiveScale X100 · X200 · P100
Detail page & FAQQuantum
QXS-Serie · Block Storage (Dot-Hill-Erbe)
QXS-312 · QXS-412 · QXS-424 · QXS-424-D · QXS-484
Detail page & FAQQuantum product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
DXi · Deduplication Appliances
Scalar · Tape Libraries
Scalar i3 · Entry
DetailsScalar i3 (3U bis 12U)
Entry tape library for mid-market. Expandable up to 200 slots.
Scalar i6 · Mid-Range
DetailsScalar i6 (modular bis 9 Module)
Mid-range tape library, modular up to 800 slots.
Scalar i6000 · Enterprise
DetailsScalar i6000
Enterprise tape library, up to 12,006 slots. Compliance and archive platform.
Tape Drives
DetailsLTO-7 HH/FH · LTO-8 HH/FH · LTO-9 HH/FH
Quantum LTO drives across all Scalar libraries.
StorNext · File System
ActiveScale · Object
ActiveScale (X100/X200/P100)
DetailsActiveScale X100 · X200 · P100
Object storage for large unstructured datasets, compliance and backup repositories.
QXS · Block Storage
QXS-Serie · Block Storage (Dot-Hill-Erbe)
DetailsQXS-312 · QXS-412 · QXS-424 · QXS-424-D · QXS-484
Block storage line from the Dot-Hill acquisition in 2015. Today a Quantum niche, EOSL reached. Classic TPM pitch with up to 70 percent savings.
Quantum Quantum Hardware Support vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 34–54% per yearQuantum Quantum Hardware Support vs. TechCare TPM · example calculation
Quantum Hardware Support
TechCare TPM
Example Quantum Scalar i6 tape library with 4-year Hardware Support: EUR 3,500–5,200/year OEM, EUR 2,300–2,400/year with TechCare TPM.
- EOSL hardware: On EOSL tape libraries (Scalar i500, older i6000 generations, DXi6500/8500) 40–65 % savings vs. Quantum Hardware Support — tape drive replacements via TPM still possible.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Quantum
- Quantum StorNext / DXi software licenses
- Quantum cloud-based analytics subscriptions
- Quantum TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Quantum maintenance via TechCare instead of Quantum Service / Quantum Hardware Support
Quantum hardware is mainly present in the DACH backup and archive segment — Scalar Tape Libraries as compliance storage in regulated industries, DXi as backup target behind Veeam, NetBackup or Commvault. Quantum Service contracts are particularly hard to renew for older Scalar i500 and DXi6000 generations.
We service all Quantum platforms with OEM original parts — LTO drives (LTO-7/8/9), robotics components for Scalar libraries, DXi controllers, StorNext hardware. StorNext software subscription stays with Quantum.
Storage-specific TPM topics: controller failover test after every part swap (no black-box replacement), microcode updates without OEM subscription via mirror repository, and SED encryption key management with documented custody chain for DORA/NIS2 compliance.
1
Contract for all Quantum lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Quantum maintenance
Which Quantum hardware do you service?
DXi deduplication appliances (complete family from DXi4000/6000 heritage to DXi9000 series), Scalar Tape Libraries (i3, i6, i500, i6000), Quantum LTO drives (LTO-7/8/9), StorNext hardware and ActiveScale Object Storage.
What does TPM cost compared to Quantum Service?
For Quantum hardware we see 30 to 60 percent savings vs. Quantum Service, up to 70 percent on EOSL models. A Scalar i6 with 6 modules and 24×7×4 contract costs 5,000 to 8,000 EUR/year with Quantum, 2,000 to 3,500 EUR with TechCare.
Can you repair tape library robotics?
Yes — robotics is the most common failure point on tape libraries. We have experience with robotics components across all Scalar generations (i3 to i6000): grippers, motors, rails, barcode scanners, X/Y drives. Complete LTO drive swaps (LTO-7/8/9) also covered.
Which SLA levels for backup hardware?
Parts Only, 5×9 NBD, 24×7×4 — all freely selectable. For backup hardware 5×9 NBD often suffices because backup windows are typically at night and a day's delay is rarely critical. For compliance-relevant tape stacks we recommend 24×7×4.
Can you service older Scalar i500 and DXi6000?
Yes. Scalar i500 (long lifecycle, many install bases in DACH backup stacks, long past EOSL) and DXi4500/6500/6700/6800 are our specialty.
What about StorNext software?
StorNext software subscription runs separately via Quantum. We service the StorNext hardware (Xcellis Workflow Director, Metadata Controllers). Software updates remain with Quantum.
Do we lose the warranty?
No. Factory warranty and Quantum Service are contractual services.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →