QUANTUM STORNEXT · TPM FOR HIGH-PERFORMANCE FILE SYSTEM

Quantum StorNext Maintenance — vendor-independent service for Xcellis and StorNext components

We service Quantum StorNext hardware after factory warranty and Quantum Support — vendor-independent, with OEM components and SLA up to 24×7×4. Xcellis Workflow Director, Xcellis Foundation, Metadata Controllers and SAN Clients. Specialized for M&E workflows, broadcast and HPC. 30 to 60 percent below Quantum Support.

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Which StorNext components we service

StorNext architectures consist of several hardware classes: metadata controllers (typically redundant pair), storage tier (Xcellis Foundation or QXS block) and client servers. We service all hardware components — StorNext software itself (license for file system engine) stays separate.

Xcellis Workflow Director

Xcellis Workflow Director (metadata + NAS gateway configuration)

Xcellis Foundation · storage

Xcellis Foundation (NL-SAS and SSD tier, scalable)

StorNext metadata controllers

MDC pair for high availability · CPU/RAM/storage configurations

SAN clients & connectivity

SAN client servers (Linux/Windows/Mac) · 16/32G FC HBAs · 25/100 GbE

Why TPM maintenance for StorNext fleets

StorNext workflows in M&E and broadcast often run stable for years — when the pipeline works, refresh pressure is purely economic. Quantum Support for Xcellis fleets gets more expensive over the years without functionality changing. TPM is the economically clean alternative for hardware maintenance, the StorNext software subscription stays negotiable separately.

We service Xcellis and metadata controllers with OEM disks, cache modules, controller boards and FC/Ethernet HBAs. Quantum-specific is the configuration; components are often generic (typically Supermicro-based server hardware). This simplifies the parts pipeline and makes TPM economically attractive.

30–60 %

Savings vs. Quantum Support

M&E specialist

Broadcast, post-production, genomics workflows

48 h

Fixed-price quote after receipt of your inventory

4 h

Onsite response time with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2010

2014

2018

2022

2026

2030

2032

Today · 2026

Xcellis Workflow Director (Gen1)
2015–2024
TPM until2029+
Recommended
Xcellis Workflow Director (Gen2)
2018–2027
TPM until2032+
Supported
Xcellis Foundation
2017–2024
TPM until2029+
Supported
Pre-Xcellis MDC (StorNext)
2010–2022
TPM until2027+
Recommended

EOSL and lifecycle status of StorNext hardware

Xcellis generations typically run 5-7 years, after which Quantum Support expires. Older pre-Xcellis configurations (StorNext with third-party hardware) are also frequently found in DACH.

Model family	Released	OEM support ends	TPM status
Xcellis Workflow Director (Gen1)	2015-2017	2022-2024	Recommended
Xcellis Workflow Director (Gen2)	2018-2020	2025-2027	Supported
Xcellis Foundation	2017+	ca. 2024+	Supported
Pre-Xcellis MDC (StorNext)	2010-2015	2017-2022	Recommended

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components, including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Quantum and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

Quantum tools stay

Quantum tools (DXi GUI, Scalar Manager, StorNext) remain usable.

Comparison

TechCare vs. Quantum StorNext File System

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on Quantum StorNext maintenance

Which StorNext components do you service?

Complete hardware stack: Xcellis Workflow Director (metadata + gateway), Xcellis Foundation (storage tier), standalone metadata controllers (MDC pairs for high availability), SAN clients (Linux, Windows, Mac OS), FC HBAs (16G/32G) and Ethernet NICs (25/100 GbE).

What does TPM cost for StorNext compared to Quantum Support?

30 to 60 percent savings. A typical M&E configuration with Xcellis Workflow Director pair, Xcellis Foundation and 5 SAN clients costs 18,000 to 24,000 EUR/year hardware support with Quantum, 8,000 to 12,000 EUR with TechCare. StorNext software subscription stays separate — it's a license, not hardware.

What's the difference between StorNext software and hardware maintenance?

StorNext consists of two commercial layers: (1) software license for the file system engine (StorNext Software Subscription), (2) hardware support for the Xcellis components. TPM covers only the hardware layer — the software subscription stays between you and Quantum. Customers needing software updates and new features keep the software subscription. We handle hardware response and parts.

Can you service older pre-Xcellis StorNext configurations?

Yes. Before Xcellis (pre-2015), StorNext configurations typically ran on Dell PowerEdge, HPE ProLiant or Supermicro hardware. We cover these fully — often even cheaper than Xcellis-specific configurations, because the hardware is generic. MDC pairs on Dell R730 or HPE DL380 are classic TPM cases.

Which SLA levels do you recommend for StorNext?

M&E workflows in broadcast and post-production are typically time-critical — we recommend 24×7×4 with onsite engineer for productive MDC pairs and Workflow Directors. For genomics pipelines or HPC storage as tier-2 (before long-term tape archive), 5×9 NBD can be economical.

Do StorNext replication and tiering continue to work without a Quantum contract?

Yes, provided the StorNext software subscription is active (or the installed StorNext version already includes these features). Replication, Storage Manager (tiering to tape/object), snapshots and FlexSync are StorNext software features — hardware maintenance is decoupled.

Can we have StorNext and Scalar in the same contract?

Yes, that's the typical M&E configuration. StorNext as high-performance tier-1 for online workflows, Scalar tape as long-term archive (often with StorNext Storage Manager as bridge), DXi as disk-based cache tier. All in one contract, one point of contact, one SLA report set.

How fast do we get a quote?

Within 48 hours after receipt of your inventory list with component list, number of SAN clients and serial number.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots