QUANTUM ACTIVESCALE · TPM FOR OBJECT STORAGE

Quantum ActiveScale Maintenance — vendor-independent service for object storage X100/X200/P100

We service Quantum ActiveScale object storage after factory warranty and Quantum Support — vendor-independent, with OEM storage nodes, disks and components, SLA up to 24×7×4. ActiveScale X100, X200 and P100. Specialized for long-term archive, cloud tier and S3 workloads. 30 to 60 percent below Quantum list price.

Quote in 48 h Calculate savings

Which ActiveScale models we service

ActiveScale is Quantum's object storage platform with geo erasure coding across multiple sites. Originally developed by Western Digital, migrated to Quantum in 2020. Three platform classes for different scaling and performance requirements.

ActiveScale X100 · entry cluster

X100 (compact multi-node cluster, 100 TB+ entry)

ActiveScale X200 · mid-range

X200 (scalable to multi-PB, geo-distributed)

ActiveScale P100 · high-performance

P100 (NVMe caching for high-throughput workloads)

Components & connectivity

Storage nodes · NL-SAS disks (8/12/16 TB) · NVMe cache · controller boards · 25/100 GbE

Why TPM maintenance for ActiveScale fleets

ActiveScale workloads are typically very long-lived — long-term archive, compliance storage, cloud-tier backup, M&E asset repositories. The sweet spot is multi-PB configurations across multiple sites. Quantum Support for these configurations is non-trivial — multi-node clusters with geo replication, erasure coding, multi-site quorum. TPM maintenance fits excellently here: hardware is standard server hardware, software logic (ActiveScale OS, S3 engine) stays a Quantum contract.

We service ActiveScale with OEM storage nodes (based on Supermicro or Dell hardware), NL-SAS disks of all sizes (8 TB, 12 TB, 16 TB), NVMe cache modules and network components. Cluster node failures are a standard maintenance use case for object storage — erasure coding logic absorbs failures, the node is replaced calmly.

30–60 %

Savings vs. Quantum Support

Multi-site

Geo-distributed erasure coding fully covered

48 h

Fixed-price quote after receipt of your inventory

5×9 NBD

Economic SLA for object storage clusters

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2014

2018

2022

2026

2030

2034

Today · 2026

ActiveScale (HGST/WD-Heritage)
2014–2026
TPM until2031+
Recommended
ActiveScale X100 (Quantum)
2020–2027
TPM until2032+
Supported
ActiveScale X200 (Quantum)
2021–2028
TPM until2033+
Supported
ActiveScale P100 (Quantum)
2022–2029
TPM until2034+
Supported

EOSL and lifecycle status of ActiveScale generations

ActiveScale was migrated from Western Digital to Quantum in 2020. Pre-Quantum ActiveScale fleets (HGST/Western Digital, 2014-2020) are also active in DACH data centers and serviced by us.

Model family	Released	OEM support ends	TPM status
ActiveScale (HGST/WD-Heritage)	2014-2019	2021-2026	Recommended
ActiveScale X100 (Quantum)	2020+	ca. 2027+	Supported
ActiveScale X200 (Quantum)	2021+	ca. 2028+	Supported
ActiveScale P100 (Quantum)	2022+	ca. 2029+	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components, including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Quantum and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

Quantum tools stay

Quantum tools (DXi GUI, Scalar Manager, StorNext) remain usable.

Comparison

TechCare vs. Quantum ActiveScale Object Storage

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

Open Battle-Card

FAQ on Quantum ActiveScale maintenance

Which ActiveScale models do you service?

Complete ActiveScale family: X100 (entry cluster), X200 (mid-range, scalable to multi-PB) and P100 (high-performance with NVMe cache). Plus older ActiveScale generations from the HGST/Western Digital heritage (2014-2019), migrated to Quantum in 2020.

What does TPM cost for ActiveScale compared to Quantum Support?

30 to 60 percent savings. An ActiveScale X200 with 4 PB usable capacity costs 28,000 to 38,000 EUR/year hardware support with Quantum, 12,000 to 18,000 EUR with TechCare. P100 higher in absolute terms due to NVMe components. ActiveScale software subscription stays separate.

Can you service older ActiveScale from HGST/WD heritage?

Yes. ActiveScale fleets from 2014-2019 (pre-Quantum migration) are still active in DACH data centers — typically in long-term archive roles. We stock storage nodes, NL-SAS disks of all generations and network components from the WD era. Migration to Quantum software without hardware swap is possible if capacity fits.

Does ActiveScale OS and the S3 engine continue to work without a Quantum contract?

The ActiveScale OS license is part of the software subscription, which runs separately from hardware maintenance. Customers needing active software updates keep the Quantum software subscription. Hardware maintenance runs in parallel via TPM. For stable configurations (running S3 endpoints, no capacity growth), hardware maintenance alone often suffices.

Which SLA levels do you recommend for ActiveScale?

ActiveScale clusters are very resilient through erasure coding and multi-node architecture — failure of a single storage node is absorbed by the cluster, data stays available. 5×9 NBD is usually economically appropriate. For productive S3 endpoints with SLA-critical apps, we recommend 24×7×4.

What about geo replication and multi-site quorum?

Geo replication and multi-site quorum are ActiveScale OS features and run with the software subscription. Hardware maintenance is cross-site possible — we cover cluster sites in DACH, for multi-site outside DACH we coordinate with partner logistics. Cluster consistency checks and erasure coding repairs are software layer.

Can we have ActiveScale and other Quantum tiers in the same contract?

Yes, that's the typical multi-tier backup architecture: StorNext as high-performance tier-1, DXi as disk-based dedup tier, Scalar tape as long-term archive, ActiveScale as object tier or cloud bridge. All in one contract, one point of contact, one SLA report set.

How fast do we get a quote?

Within 48 hours after receipt of your inventory list with model, number of storage nodes, site distribution and serial number.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots