PURE STORAGE MAINTENANCE · TPM ALTERNATIVE TO EVERGREEN
Pure Storage Maintenance — vendor-independent alternative to Evergreen
We service Pure Storage FlashArray and FlashBlade after Evergreen subscription and Pure Support expiration — vendor-independent, with OEM original parts and SLA up to 24×7×4. For customers who feel the refresh pressure after 5–7 years of Evergreen but don't want to replace technically flawless hardware. 30 to 60 percent below Pure Support. Typical TPM topics at the storage layer: controller failover testing during replacement (data-loss risk on misconfiguration), microcode updates without OEM subscription, and SED encryption key management for DORA/NIS2 compliance.
2
Product categories
6+
Product lines
4
Detail pages
30–60 %
Savings vs. Pure Storage Evergreen / Pure Support
What we cover in Pure Storage hardware
2 categories · 6 product lines · 1 with EOSL · 6 detail pages
FlashBlade · Object & File
1 line| Category | Product line | Models | EOSL |
|---|---|---|---|
| FlashArray · Block Storage | FlashArray //X | //X10 · //X20 · //X50 · //X70 · //X90 · //X80 · //X150 | no |
| FlashArray · Block Storage | FlashArray //C | //C40 · //C60 · //C90 | no |
| FlashArray · Block Storage | FlashArray //M (älter) | //M10 · //M20 · //M50 · //M70 | yes |
| FlashArray · Block Storage | FlashArray //E | //E (Multiple Konfigurationen) | no |
| FlashArray · Block Storage | FlashArray //XL | //XL130 · //XL170 | no |
| FlashBlade · Object & File | FlashBlade | FlashBlade //S · FlashBlade //E (Original FlashBlade) | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Pure Storage
FlashArray //X + 1more line
//X10 · //X20 · //X50 · //X70 · //X90 · //X80 · //X150 · FlashArray //XL
Detail page & FAQPure Storage
FlashArray //C + 1more line
//C40 · //C60 · //C90 · FlashArray //E
Detail page & FAQPure Storage
FlashArray //M (älter)
//M10 · //M20 · //M50 · //M70
Detail page & FAQPure Storage
FlashBlade
FlashBlade //S · FlashBlade //E (Original FlashBlade)
Detail page & FAQPure Storage product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
FlashArray · Block Storage
FlashArray //X
Details//X10 · //X20 · //X50 · //X70 · //X90 · //X80 · //X150
Block storage for tier-1 workloads, NVMe performance, ActiveCluster replication.
FlashArray //C
Details//C40 · //C60 · //C90
Capacity-oriented QLC platform for tier-2 workloads, backup and archive.
FlashArray //M (älter)
Details//M10 · //M20 · //M50 · //M70
Predecessor generation before //X. EOSL reached or imminent — TPM strongly recommended.
FlashArray //E
Details//E (Multiple Konfigurationen)
Entry-level platform for mid-market and edge data centers.
FlashArray //XL
Details//XL130 · //XL170
High-end platform for the largest workloads, NVMe-FC and 100GbE.
FlashBlade · Object & File
FlashBlade
DetailsFlashBlade //S · FlashBlade //E (Original FlashBlade)
Scale-out file and object storage for unstructured data, analytics and AI/ML.
Pure Storage Evergreen Subscription vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 36–53% per yearPure Storage Evergreen Subscription vs. TechCare TPM · example calculation
Evergreen Subscription
TechCare TPM
Example FlashArray //X70 with 4-year Evergreen: EUR 12,000–17,400/year OEM (incl. controller refresh), EUR 7,700–8,200/year with TechCare TPM (hardware maintenance without controller refresh).
- EOSL hardware: On non-Evergreen fleets (out-of-subscription FlashArray //M, //X10/X20 generations) 60–75 % savings — TPM steps in once Evergreen has lapsed or been cancelled.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Pure Storage
- Purity OS updates + new major versions
- Pure1 Cloud / Analytics subscription
- Evergreen capacity refresh programs (controller swap)
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Pure Storage maintenance via TechCare instead of Pure Storage Evergreen / Pure Support
Pure Storage's Evergreen subscription is elegant — no forklift upgrades, controller refreshes during the contract. But it has a catch: after 5–7 years, the next refresh comes due or the subscription gets more expensive. For customers with stable workloads, that's often hard to justify economically.
We offer the classic TPM path: hardware maintenance with OEM original parts (NVMe modules, controllers, PSUs, NVRAM cards), SLA up to 24×7×4, German-speaking engineers. Pure1 cloud telemetry remains limited — cloud features need an active Pure contract. Customers not actively using Pure1 can redirect the entire subscription budget to TPM.
Storage-specific TPM topics: controller failover test after every part swap (no black-box replacement), microcode updates without OEM subscription via mirror repository, and SED encryption key management with documented custody chain for DORA/NIS2 compliance.
1
Contract for all Pure Storage lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Pure Storage maintenance
Which Pure Storage systems do you service?
We service the complete FlashArray family (//M, //X, //XL, //C, //E in all sub-models) and FlashBlade (original FlashBlade and FlashBlade //S/E). Including older //M generations reaching EOSL.
What does TPM cost compared to Pure Evergreen?
For Pure Storage we see 30 to 60 percent savings vs. Pure Support / Evergreen Storage Subscription, up to 70 percent on EOSL //M models. A FlashArray //X20 R2 with 24×7×4 costs 14,000 to 18,000 EUR/year with Pure, 6,000 to 9,000 EUR with TechCare.
What happens to Evergreen, Pure1 and Cloud Block Store?
Evergreen subscription and Pure1 cloud telemetry run separately via Pure. Customers actively using Pure1 keep the Pure subscription. Hardware maintenance is separable. Cloud Block Store as AWS/Azure component is software-only.
Can you service older FlashArray //M?
Yes. //M10/M20/M50/M70 (released 2015–2017, EOSL 2022–2024) are still productive in many DACH data centers. We stock NVMe/SAS modules, controller boards, NVRAM cards and PSUs. For //M, Pure renewals are often no longer available — TPM is the only economic path.
Which SLA levels do you offer?
Parts Only, 5×9 NBD, 24×7×4 — all freely selectable. For Pure FlashArray we recommend 24×7×4 due to typical tier-1 workload usage. FlashBlade may suffice with 5×9 NBD depending on workload.
Does Purity still work without Pure Support?
Yes. Purity (the OS) is part of the storage system and continues to work. Code updates for newer Purity versions have limited access without active Pure contract — usually no issue with stable configurations.
Do we lose the warranty?
No. Factory warranty and Pure Support are contractual services, not part of hardware ownership. After factory warranty you're free to choose any maintenance partner.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →