PURE FLASHARRAY //C & //E MAINTENANCE · CAPACITY & ENTRY-LEVEL

FlashArray //C and //E Maintenance — vendor-independent service for capacity and entry platforms

We service Pure FlashArray //C and //E after factory warranty and after Pure Evergreen — vendor-independent, with OEM original parts (QLC NVMe modules, controllers, NVRAM, PSUs) and SLA up to 24×7×4. //C is the capacity platform for tier-2 workloads, backup targets and archives; //E addresses mid-market with entry-level configurations. 30 to 60 percent below Pure list price.

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Which FlashArray //C and //E models we service

FlashArray //C launched in 2019 as the capacity-oriented variant — QLC NVMe modules instead of TLC-based //X, significantly higher density at lower cost. Typical workloads: tier-2 databases, backup targets, VDI read profiles and archives. //E came later as entry-level platform for mid-market and edge data centers. We cover both families fully.

FlashArray //C40

//C40 R1/R2/R3 (entry capacity, from ~250 TB usable)

FlashArray //C60

//C60 R1/R2/R3 (mid-range capacity, ~500 TB–1 PB)

FlashArray //C90

//C90 R3 (high capacity, multiple PB)

FlashArray //E

//E (entry-level, multiple configurations for mid-market and edge)

Why TPM maintenance instead of Pure Evergreen / Pure Support

FlashArray //C and //E have a different workload character than the //X family — capacity over performance, tier-2 over tier-1, backup target over mission-critical DB. Pure Evergreen terms are often hard to justify here because the workload dynamics don't match the subscription model's refresh cycle. Backup targets and archives tend to be used longer than tier-1 platforms — TPM structurally fits better.

For //E in mid-market the pitch is even clearer: mid-market customers typically have neither the budget nor the operational need for Pure Evergreen features like SafeMode subscription or Pure1 predictive analytics. TPM with a clear fixed price and defined SLA is the more economical choice. With OEM original parts, German-speaking support and a single contract for the entire infrastructure.

30–60 %

Savings vs. Pure Support / Evergreen

up to 70 %

Savings on EOSL models

48 h

Fixed-price quote after receipt of your inventory

4 h

Onsite response time with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2019

2022

2025

2028

2031

2034

2035

Today · 2026

FlashArray //C40 (R1)
2019–2026
TPM until2031+
Recommended
FlashArray //C60 (R1/R2)
2019–2026
TPM until2031+
Recommended
FlashArray //C40/C60/C90 (R3)
2022–2029
TPM until2034+
Supported
FlashArray //E
2023–2030
TPM until2035+
Supported

EOSL status of generations

Once Pure ends official support for a generation, renewals become unavailable or disproportionately expensive. TPM closes exactly this gap — same hardware coverage, same SLA, significantly cheaper.

Model family	Released	OEM support ends	TPM status
FlashArray //C40 (R1)	2019	ca. 2026	Recommended
FlashArray //C60 (R1/R2)	2019/2021	ca. 2026	Recommended
FlashArray //C40/C60/C90 (R3)	2022	ca. 2029+	Supported
FlashArray //E	2023	ca. 2030+	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components (NVMe modules, controllers, NVRAM cards, PSUs), including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Pure Storage and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

Purity stays usable

Purity OS continues to work as it's part of the storage system itself.

Comparison

TechCare vs. Pure FlashArray //C / //E FlashArray Capacity / Entry

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on Pure FlashArray //C / //E maintenance

How does //C differ from //X for maintenance?

//C uses QLC NVMe modules instead of TLC, higher density, different failure patterns. Maintenance is mechanically identical, but we stock QLC-specific modules separately. Slight hardware differences for DRAM cache and controller FRUs — no issue for OEM original parts availability.

Which FlashArray //E configurations do you cover?

All //E variants — entry-level with smaller controller configuration, mid-range capacities. Pure positions //E for DACH mid-market and edge data centers. We know the platform and stock parts for DRAM, NVMe modules and PSUs.

What does TPM cost for a //C60 or //E?

A //C60 R2 with 24×7×4 costs about 18,000–24,000 EUR/year with Pure (higher than //X20 due to more modules), 8,000–12,000 EUR with TechCare. //E depending on configuration 5,000–8,000 EUR/year — typically 50–60 % below Pure list price. Fixed-price quote within 48 hours of inventory receipt.

Which SLA do you recommend for //C as backup target?

For //C as backup target, 5×9 NBD often suffices — backup jobs tolerate short maintenance windows. For //C as tier-2 storage for active applications we recommend 24×7×4. Mixable SLA levels are no issue, we tier per system.

Do CloudSnap and SafeMode still work on //C?

CloudSnap (to AWS S3) and SafeMode (ransomware protection) are software features in Purity. They continue to work as long as Purity runs — the cloud component requires an active Pure contract or cloud subscription. Hardware maintenance runs separately. For active SafeMode users keep the Pure software subscription.

Can we maintain //C and //X under the same contract?

Yes — that's actually one of our main advantages. A TechCare contract covers //C, //X, //XL, //M, //E and FlashBlade — plus all other vendors in your data center. No need for separate contracts with Pure (tier-1) and a TPM provider (tier-2). Consolidation reduces administrative overhead.

What about //C40 R1 — the first models?

//C40 R1 (launched 2019) reaches EOSL in 2025/26. This is exactly where TPM is the natural answer: Pure no longer offers renewals beyond EOSL or only at refresh-suggesting rates. We stock R1-specific components (DRAM, controllers, older NVMe) and can maintain the platform for an additional 5–7 years.

Do we lose the warranty on //E in mid-market?

No. Same as for all Pure models: factory warranty and Pure Support are contractual services, not part of hardware ownership. Mid-market customers often have the simplest contracts — switching to TPM after factory warranty is uncomplicated.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots