FlashArray //X and //XL Maintenance — vendor-independent service for NVMe tier-1 storage
We service Pure FlashArray //X and //XL after factory warranty and after Pure Evergreen — vendor-independent, with OEM original parts (NVMe modules, DirectFlash modules, controller FRUs, NVRAM cards) and SLA up to 24×7×4. Including when the subscription has expired and Pure suggests a refresh. 30 to 60 percent below Pure list price.
Which FlashArray //X and //XL models we service
Pure FlashArray //X has been the performance platform since 2017 — all //X generations (R1, R2, R3) with NVMe backend, DirectFlash modules and ActiveCluster replication. //XL launched in 2021 as the high-end variant with NVMe-FC and 100GbE for the largest mission-critical workloads. We cover both families fully — including older //X-R1 and //X-R2 generations where Pure renewal is no longer economically viable.
Why TPM maintenance instead of Pure Evergreen / Pure Support
FlashArray //X and //XL run tier-1 workloads in most DACH data centers — databases, VMware-heavy environments, mission-critical applications. Pure positions Evergreen as a full-service offering including hardware refresh; after 5–7 years the next forklift is due or the subscription becomes significantly more expensive. For stable workloads this is often hard to justify economically.
Our approach: hardware maintenance with OEM original components (DirectFlash modules, controller FRUs, PSUs, NVRAM cards). Pure1 cloud telemetry and SafeMode subscription remain separately negotiable — customers not using active cloud features can redirect the entire subscription budget to TPM. For active Pure1 users a hybrid path works: TPM for hardware, Pure subscription for the software layer.
Generations timeline & TPM coverage
Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.
- FlashArray //X (R1)2017–2024TPM until2029+Recommended
- FlashArray //X (R2)2018–2025TPM until2030+Recommended
- FlashArray //X (R3)2020–2027TPM until2032+Supported
- FlashArray //XL1302021–2028TPM until2033+Supported
- FlashArray //XL1702022–2029TPM until2034+Supported
EOSL status of generations
Once Pure ends official support for a generation, renewals become unavailable or disproportionately expensive. TPM closes exactly this gap — same hardware coverage, same SLA, significantly cheaper.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| FlashArray //X (R1) | 2017 | ca. 2024 | Recommended |
| FlashArray //X (R2) | 2018 | ca. 2025 | Recommended |
| FlashArray //X (R3) | 2020 | ca. 2027+ | Supported |
| FlashArray //XL130 | 2021 | ca. 2028+ | Supported |
| FlashArray //XL170 | 2022 | ca. 2029+ | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
OEM original parts
Our warehouse stocks OEM original components (NVMe modules, controllers, NVRAM cards, PSUs), including for end-of-life generations.
Onsite engineer
German-speaking technicians throughout DACH, 4-hour response time guaranteed.
Flexible SLA per system
Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.
Multi-vendor contract
One contract for Pure Storage and all other vendors. No more individual contracts.
EOSL tracking & reporting
Monthly SLA reports, asset overview, automatic EOSL notifications.
Purity stays usable
Purity OS continues to work as it's part of the storage system itself.