Pure FlashArray //X / //XL FlashArray Tier-1 Maintenance
side by side.
TechCare TPM vs. Evergreen Subscription. Cost range, EOSL advantages, migration path and DACH compliance at a glance — for IT leadership and procurement.
Cost comparison
Example FlashArray //X70 with 4-year Evergreen: TechCare TPM roughly 36–53% below the OEM price.
Active EOSL lines
- FlashArray //X (R1) · EOSL 2024-12-31
- FlashArray //X (R2) · EOSL 2025-12-31
- FlashArray //X (R3) · EOSL 2027-12-31
- FlashArray //XL130 · EOSL 2028-12-31
- FlashArray //XL170 · EOSL 2029-12-31
Which FlashArray //X and //XL models we service
- FlashArray //X10 / //X20 / //X50
- //X10 R1/R2/R3 · //X20 R1/R2/R3 · //X50 R1/R2/R3
- FlashArray //X70 / //X80 / //X90
- //X70 R1/R2/R3 · //X80 R2/R3 · //X90 R2/R3
- FlashArray //X150
- //X150 R3 (top model of the //X generation)
- FlashArray //XL
- //XL130 · //XL170 (NVMe-FC, 100GbE, maximum scalability)
EOSL status of generations
| Generation | Released | End of vendor support | TechCare TPM |
|---|---|---|---|
| FlashArray //X (R1) | 2017 | ca. 2024 | Recommended |
| FlashArray //X (R2) | 2018 | ca. 2025 | Recommended |
| FlashArray //X (R3) | 2020 | ca. 2027+ | Supported |
| FlashArray //XL130 | 2021 | ca. 2028+ | Supported |
| FlashArray //XL170 | 2022 | ca. 2029+ | Supported |
Why TPM maintenance instead of Pure Evergreen / Pure Support
FlashArray //X and //XL run tier-1 workloads in most DACH data centers — databases, VMware-heavy environments, mission-critical applications. Pure positions Evergreen as a full-service offering including hardware refresh; after 5–7 years the next forklift is due or the subscription becomes significantly more expensive. For stable workloads this is often hard to justify economically.
Our approach: hardware maintenance with OEM original components (DirectFlash modules, controller FRUs, PSUs, NVRAM cards). Pure1 cloud telemetry and SafeMode subscription remain separately negotiable — customers not using active cloud features can redirect the entire subscription budget to TPM. For active Pure1 users a hybrid path works: TPM for hardware, Pure subscription for the software layer.
OEM vs. TechCare — where the switch pays off
The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Pure Storage line — see the Pure Storage battle card.
Stays with Pure FlashArray //X / //XL
- Purity OS updates + new major versions
- Pure1 Cloud / Analytics subscription
- Evergreen capacity refresh programs (controller swap)
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
DACH compliance by design.
BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Pure Storage line — details on the Pure Storage battle card.
Migration path from first contact to hand-over.
Same four steps for every Pure Storage line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Pure Storage battle card.
FAQ on Pure FlashArray //X / //XL maintenance
- Which FlashArray //X generations do you service?
- Complete //X family: //X10, //X20, //X50, //X70, //X80, //X90, //X150 in all revisions (R1, R2, R3). Including older //X-R1 models reaching EOSL.
- Which FlashArray //XL models do you cover?
- Both //XL models: //XL130 and //XL170. Both feature NVMe-FC connectivity, 100GbE options and are the high-end platform for the largest Pure workloads in DACH.
- What does TPM cost compared to Pure Evergreen?
- 30 to 60 percent savings vs. Pure Evergreen Storage Subscription. For a //X20 R2 with 24×7×4, TechCare is roughly 50–55% below the Pure price. //X90 or //XL170 with the same percentage savings.
- What happens to Evergreen, Pure1 and SafeMode?
- Pure1 cloud telemetry and SafeMode ransomware protection run separately via Pure. Active users keep the Pure subscription for the software layer. Hardware maintenance is separable — typical setup: TPM for hardware (savings), Pure subscription only for software features (smaller share).
- Which SLA levels for FlashArray //X and //XL?
- Parts Only, 5×9 NBD, 24×7×4 — all freely selectable. For //X and //XL we almost always recommend 24×7×4 due to typical tier-1 workload usage. For test and dev systems 5×9 NBD often suffices.
- Do you support ActiveCluster replication?
- Yes. ActiveCluster is a Purity function and part of the storage system — it continues to operate independent of maintenance. We service both sites of the cluster with identical SLA levels, so failover scenarios remain guaranteed.