PURE FLASHARRAY //M MAINTENANCE · TPM AFTER EOSL

FlashArray //M Maintenance — vendor-independent service after Pure EOSL

We service Pure FlashArray //M (//M10, //M20, //M50, //M70) after Pure EOSL — the only available path, because Pure no longer offers renewals for the //M generation or only at refresh-forcing rates. With OEM original parts from our own warehouse (SAS/NVMe modules, controller FRUs, NVRAM cards, PSUs) and SLA up to 24×7×4. 50 to 70 percent below last Pure list prices.

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FlashArray //M models we service in full

FlashArray //M was Pure Storage's main platform from 2015 to about 2018 — the generation that established Pure in the European market. SAS-based (before the switch to NVMe in the //X generation), 3U chassis, classic active-active controllers. Still productive in many DACH data centers. We stock all //M-specific components.

FlashArray //M10

//M10 R1/R2 (entry model, smallest //M configuration, from 5 TB)

FlashArray //M20

//M20 R1/R2 (standard mid-market platform, typically 10–40 TB)

FlashArray //M50

//M50 R1/R2 (mid-range enterprise, 30–80 TB)

FlashArray //M70

//M70 R1/R2 (top //M model, up to ~220 TB)

Why TPM maintenance instead of Pure Evergreen / Pure Support

FlashArray //M is Pure-EOSL hardware par excellence. Pure renewal is either no longer available or costs many times a //X or //C renewal — structurally designed to economically force a refresh. The problem: many //M platforms run completely stable, with no factual reason for a forklift. This is exactly the gap we cover.

OEM original parts are the crux. For EOSL platforms like //M, availability of SAS modules, NVRAM cards, controller boards and older PSUs is decisive. We operate our own warehouse with refurbished Pure original components and established secondary market relationships. For very rare configurations we check upfront — but the norm is that we can deliver a functional replacement within 4 hours.

30–60 %

Savings vs. Pure Support / Evergreen

up to 70 %

Savings on EOSL models

48 h

Fixed-price quote after receipt of your inventory

4 h

Onsite response time with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2015

2018

2021

2024

2027

2029

Today · 2026

FlashArray //M10
2016–2022
TPM until2027+
Recommended
FlashArray //M20
2015–2022
TPM until2027+
Recommended
FlashArray //M50
2015–2023
TPM until2028+
Recommended
FlashArray //M70
2016–2024
TPM until2029+
Recommended

EOSL status of generations

Once Pure ends official support for a generation, renewals become unavailable or disproportionately expensive. TPM closes exactly this gap — same hardware coverage, same SLA, significantly cheaper.

Model family	Released	OEM support ends	TPM status
FlashArray //M10	2016	2022	Recommended
FlashArray //M20	2015	2022	Recommended
FlashArray //M50	2015	2023	Recommended
FlashArray //M70	2016	2024	Recommended

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components (NVMe modules, controllers, NVRAM cards, PSUs), including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Pure Storage and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

Purity stays usable

Purity OS continues to work as it's part of the storage system itself.

Comparison

TechCare vs. Pure FlashArray //M FlashArray //M Legacy / EOSL

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on Pure FlashArray //M maintenance

Pure says //M maintenance is no longer available. Is that true?

Pure no longer offers official renewals for //M — that's correct. But it doesn't follow that //M can't be maintained. TPM providers like us fill exactly this gap. We have OEM original parts, German-speaking engineers and SLA up to 24×7×4 available for //M platforms. As of 2026 we actively operate //M maintenance contracts in multiple DACH data centers.

How long can you maintain //M platforms?

Realistically another 5–8 years beyond Pure EOSL, depending on model and availability of critical components. //M50 and //M70 with larger install bases are sustainable longer than //M10. We provide an honest assessment per platform — and plan migration paths in time if specific FRUs become scarce.

What does //M TPM cost vs. the last Pure renewal?

Up to 70 percent below last Pure list prices for //M. A //M50 R2 with 24×7×4 last cost about 12,000–16,000 EUR/year with Pure (pre-EOSL); 4,000–6,000 EUR with TechCare. //M70 proportionally higher. Pure often no longer offers renewals for //M at all — the question is not 'TPM or Pure', but 'TPM or refresh'.

Which //M generations do you cover?

//M10, //M20, //M50, //M70 — all in R1 and R2 revisions. We know the hardware differences between R1 (older, smaller cache configuration) and R2 (same form factor, more performance). Spare parts are stocked generation-specific.

Does Purity on //M continue without a Pure contract?

Yes. Purity (the OS) continues to work as it's part of the storage system. On //M the last supported Purity version is typically 6.4.x — code updates to newer versions are often not possible without a Pure contract and due to hardware limitations. No issue with stable configurations; //M is not made for new features.

Can you offer //M-to-//X migration as a service?

Yes — when refresh is strategically sensible, we plan the migration with you. Pure typically uses asynchronous replication and short service windows for //M-to-//X migration. We can handle the migration engineering and continue //M TPM maintenance in parallel until //X is active. This often results in a hybrid path: keep //M running, build //X in parallel, migrate step by step.

What about disks and FlashModules — how available are they?

As of 2026 all //M standard FlashModules are available — we stock them in our own warehouse. For very large or rare capacities (e.g. the largest //M70 modules) we check availability individually before contract commitment. Controllers, NVRAM and PSUs are uncritical.

Do we lose the warranty when switching to TPM?

On //M the factory warranty has long expired — for the oldest //M since 2024. There's no Pure Support to maintain. Nothing left to lose, switching to TPM is the natural continuation. For later refresh decisions to //X or //C, there's no obstacle to switching back to Pure Support.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots