ORACLE / SUN MAINTENANCE · TPM AFTER ORACLE PREMIER SUPPORT

Oracle / Sun Maintenance — vendor-independent service for SPARC, x86 and Engineered Systems

We service Oracle and Sun hardware after Oracle Premier Support expiration — vendor-independent, with OEM original parts and SLA up to 24×7×4. SPARC T/M series, x86 X-series, Exadata Database Machine, ZFS Storage Appliance. Also in the EOSL period. 30 to 60 percent below Oracle list price.

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Which Oracle / Sun models we service

Oracle hardware is niche in the European market but indispensable at key spots: SPARC and Solaris in banks/insurers, Exadata in database centers, ZFS Storage as backup repository. We know this segment and cover the key generations.

SPARC · T-Serie

T4-1 · T4-2 · T4-4 · T5-2 · T5-4 · T5-8 · T7-1 · T7-2 · T7-4 · T8-1 · T8-2 · T8-4

SPARC · M-Serie

M5-32 · M6-32 · M7-8 · M7-16 · M8-8

Sun / Oracle x86 · X-Serie

X4-2 · X4-2L · X5-2 · X5-2L · X6-2 · X6-2L · X7-2 · X7-2L · X8-2 · X8-2L

Engineered Systems · Exadata

Exadata X5-2 · X6-2 · X7-2 · X8-2 · X8M-2 · X9M-2 / X9M-8 · ältere Exadata X3-2 / X4-2

ZFS Storage Appliance

ZS3-2 · ZS3-4 · ZS4-4 · ZS5-2 · ZS5-4 · ZS7-2 · ZS9-2

Tape · StorageTek

SL150 · SL3000 · SL8500 · T10000 / T10000D

Why TPM maintenance instead of Oracle Premier Support / Hardware Support

Oracle Premier Support is above-average expensive — and Oracle tends to couple hardware support to software contracts. For SPARC and Sun x86 hardware reaching EOSL, Oracle maintenance becomes difficult or uneconomic. That's where we come in.

We service SPARC T/M series, Sun x86 X-series, Exadata and ZFS Storage Appliance with OEM parts and experienced engineers. Solaris subscription stays with Oracle, we handle the hardware. For Exadata we clearly separate what hardware maintenance covers and where Oracle database support remains essential.

30–60 %

Savings vs. Oracle Premier Support / Hardware Support

up to 70 %

Savings on EOSL models

48 h

Fixed-price quote after receipt of your inventory

4 h

Onsite response time with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

2011

2015

2019

2023

2027

2031

2032

Today · 2026

SPARC T4 (T4-1, T4-2, T4-4)
2011–2019
TPM until2024+
Recommended
SPARC T5 / T7
2013–2022
TPM until2027+
Recommended
SPARC M5-32 / M6-32
2013–2022
TPM until2027+
Recommended
Sun X4-2 / X4-2L (x86)
2013–2020
TPM until2025+
Recommended
Exadata X5-2 / X6-2
2014–2024
TPM until2029+
Recommended
ZFS Storage ZS3 / ZS4
2013–2022
TPM until2027+
Recommended
SPARC T8 / Exadata X8
2017–2027
TPM until2032+
Supported

EOSL status of major generations

Once the vendor ends official support, renewals become unavailable or disproportionately expensive. TPM closes exactly this gap — same hardware coverage, same SLA, significantly cheaper.

Model family	Released	OEM support ends	TPM status
SPARC T4 (T4-1, T4-2, T4-4)	2011	2019	Recommended
SPARC T5 / T7	2013/2015	2020/2022	Recommended
SPARC M5-32 / M6-32	2013/2014	2020/2022	Recommended
Sun X4-2 / X4-2L (x86)	2013	2020	Recommended
Exadata X5-2 / X6-2	2014/2016	2022/2024	Recommended
ZFS Storage ZS3 / ZS4	2013/2014	2021/2022	Recommended
SPARC T8 / Exadata X8	2017/2019	ca. 2026/2027	Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components, including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per server

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Oracle / Sun and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

Vendor tools stay

Oracle / Sun-specific management tools remain usable.

Comparison

TechCare vs. Oracle / Sun Server & Storage

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on Oracle / Sun maintenance

Which Oracle / Sun hardware do you service?

SPARC T-series (T4 to T8), SPARC M-series (M5/M6/M7/M8), Sun x86 X-series (X4-2 to X8-2 and L variants), Oracle Engineered Systems (Exadata X5-2 to X9M, older X3-2/X4-2 on request), ZFS Storage Appliance (ZS3 to ZS9) and StorageTek tape libraries (SL150, SL3000, SL8500).

What does TPM cost compared to Oracle Premier Support?

For Oracle/Sun hardware we see 30 to 60 percent savings vs. Oracle Premier Support, up to 70 percent on EOSL models. A SPARC T7-2 with 24×7×4 contract costs 6,000 to 9,000 EUR/year with Oracle, 2,500 to 4,000 EUR with TechCare.

Can you also service SPARC systems with Solaris?

Yes, at hardware level. Solaris subscription (Solaris 10/11, patches, support repository) runs separately via Oracle. Hardware defects (memory modules, disks, PSUs, FRUs) we cover with OEM parts.

How does Exadata work — hardware and database support?

For Exadata we transparently separate: we service the hardware layer (database servers, cell storage servers, InfiniBand/RoCE switches, PDUs). Oracle Database software, Oracle Linux, Exadata software updates and all database-related topics remain with Oracle.

Can you service EOSL SPARC — T4, T5, M5/M6?

Yes. SPARC T4 (EOSL 2019), T5 (EOSL 2020), M5-32/M6-32 (EOSL 2020/2022) are still productive in DACH banks and insurers. We stock memory modules, disks (SAS, SSD), PSUs and FRUs for these generations.

Which SLA levels for Oracle hardware?

Parts Only, 5×9 NBD, 24×7×4 — all freely selectable. For SPARC hardware with AIX/Solaris workloads in banks we recommend 24×7×4 due to typical business criticality.

Do we lose the Oracle warranty?

No. Factory warranty and Premier Support are contractual. After factory warranty you are free to choose any maintenance partner.

Does this also apply to ZFS Storage Appliance and StorageTek?

Yes. ZFS Storage Appliance (ZS3-2, ZS4-4, ZS5-2/4, ZS7-2, ZS9-2) and StorageTek tape libraries (SL150, SL3000, SL8500) we service fully at hardware level.

Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %

Tickets resolved within agreed response time

2,4 h

Avg. first response on 4h SLA tier

88 %

First-time fix on initial dispatch

97 %

Spare part on site within 4 h, DACH depots