NUTANIX HARDWARE MAINTENANCE · TPM FOR THE HARDWARE LAYER
Nutanix Hardware Maintenance — vendor-independent service for NX, ThinkAgile HX and Dell XC
We service the hardware layer of Nutanix platforms — Nutanix NX (Supermicro-based), Lenovo ThinkAgile HX, Dell XC, HPE DX and Cisco UCS-Nutanix bundles. With OEM original parts and SLA up to 24×7×4. Also in the EOSL period. Nutanix AOS, Prism, Calm, Files, Objects as software subscriptions stay with Nutanix. Typical TPM topics at the compute layer: BMC/iLO/iDRAC firmware updates without OEM login (lockout risk after contract end), DIMM failures as the most frequent server defect, and BIOS CPU microcode patches for Spectre/Meltdown-class vulnerabilities.
3
Product categories
8+
Product lines
3
Detail pages
30–60 %
Savings vs. Nutanix Production Support / Hardware OEM Support
What we cover in Nutanix hardware
3 categories · 8 product lines · 1 with EOSL · 8 detail pages
Lenovo ThinkAgile HX
2 lines EOSL · 1Dell XC / HPE DX / Cisco UCS-Nutanix
3 lines| Category | Product line | Models | EOSL |
|---|---|---|---|
| Nutanix NX-Series · Supermicro-OEM | NX-1000-Serie | NX-1065-G6/G7/G8 · NX-1175S-G6/G7 | no |
| Nutanix NX-Series · Supermicro-OEM | NX-3000/8000-Serie | NX-3060-G6/G7/G8 · NX-3170-G6 · NX-8155-G7 · NX-8235-G7 | no |
| Nutanix NX-Series · Supermicro-OEM | NX-9000-Serie | NX-9060-G7 · NX-9035-G7 | no |
| Lenovo ThinkAgile HX | ThinkAgile HX1000/HX2000 | HX1320 · HX2320 · HX3320 · HX5520 | yes |
| Lenovo ThinkAgile HX | ThinkAgile HX3000/HX5000/HX7000 | HX3320/HX3321 · HX5520-C · HX7820 | no |
| Dell XC / HPE DX / Cisco UCS-Nutanix | Dell XC-Serie | XC640 · XC740xd · XC940 · XC6420 | no |
| Dell XC / HPE DX / Cisco UCS-Nutanix | HPE DX (ehemals SimpliVity) | DX380 · DX385 · DX560 | no |
| Dell XC / HPE DX / Cisco UCS-Nutanix | Cisco UCS Nutanix-Bundle | Cisco UCS C220/C240 mit Nutanix-Konfiguration | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Nutanix
NX-1000-Serie + 2more lines
NX-1065-G6/G7/G8 · NX-1175S-G6/G7 · NX-3000/8000-Serie · NX-9000-Serie
Detail page & FAQNutanix
ThinkAgile HX1000/HX2000 + 1more line
HX1320 · HX2320 · HX3320 · HX5520 · ThinkAgile HX3000/HX5000/HX7000
Detail page & FAQNutanix
Dell XC-Serie + 2more lines
XC640 · XC740xd · XC940 · XC6420 · HPE DX (ehemals SimpliVity) · Cisco UCS Nutanix-Bundle
Detail page & FAQNutanix product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
Nutanix NX-Series · Supermicro-OEM
Lenovo ThinkAgile HX
Nutanix Production Support / Mission Critical vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 37–53% per yearNutanix Production Support / Mission Critical vs. TechCare TPM · example calculation
Production Support / Mission Critical
TechCare TPM
Example Nutanix NX-3060-G7 cluster (3 nodes) with 4-year Production Support: EUR 9,000–13,000/year OEM, EUR 5,700–6,100/year with TechCare TPM (hardware-only).
- EOSL hardware: On EOSL hardware (NX generations before G6, ThinkAgile HX1320/HX2320, Dell XC430/XC630) 50–65 % savings vs. Production Support — hardware maintenance separate from AOS subscription.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Nutanix
- AOS / Prism software updates + licenses
- Calm / Era / Files subscriptions
- Nutanix TAC software tickets + cluster quorum support
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Nutanix maintenance via TechCare instead of Nutanix Production Support / Hardware OEM Support
Nutanix is software-centric: AOS (Acropolis OS), Prism (management), Calm (automation), Files and Objects (storage services). The hardware layer is manufactured by various OEMs — Supermicro for NX series, Lenovo for ThinkAgile HX, Dell for XC, HPE for DX, Cisco for UCS-Nutanix bundles. In the lifecycle two separate service layers emerge: Nutanix for software, respective OEM for hardware. Both get more expensive.
We service the hardware layer of all certified Nutanix platforms with OEM original parts. Nutanix AOS subscription, Prism licenses, software updates and software support stay with Nutanix. For hardware defects we are your direct contact — no triage pingpong between multiple vendors.
Compute-specific TPM topics: BMC/iLO/iDRAC firmware updates without OEM subscription, DIMM failure diagnostics (the most common server defect after PSU), and BIOS CPU microcode patches for Spectre-/Meltdown-class vulnerabilities — also post-EoSL via mirror repositories.
1
Contract for all Nutanix lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Nutanix maintenance
Which Nutanix platforms do you service?
We service all Nutanix-certified hardware platforms: Nutanix NX, Lenovo ThinkAgile HX, Dell XC, HPE DX and Cisco UCS-Nutanix bundles.
What does 'hardware-only maintenance' mean for Nutanix?
We replace defective hardware components with OEM original parts. Nutanix software (AOS, Prism, Calm, Files, Objects, Beam) continues unchanged.
What does TPM cost compared to hardware OEM support?
For Nutanix hardware we see 30 to 60 percent savings vs. respective hardware OEM support (Lenovo, Dell, HPE, Supermicro). A ThinkAgile HX5520 with 24×7×4 costs 2,200 to 3,500 EUR/year for hardware layer with Lenovo, 950 to 1,500 EUR with TechCare.
Does Nutanix AOS subscription remain fully functional?
Yes, fully. AOS updates, Prism licenses, Calm automation, Files and Objects storage services, all Nutanix software features stay with Nutanix.
Can you service older NX-G6/G7 platforms?
Yes. NX-G6 (released 2018) and NX-G7 (2019) are productive in many DACH data centers, partly before EOSL. NX-G5 (older, EOSL reached) is also available.
Which SLA levels for Nutanix?
Parts Only, 5×9 NBD, 24×7×4 — freely selectable. For productive hyperconverged clusters we typically recommend 24×7×4.
Do we lose the warranty or Nutanix licenses?
No. Factory warranty and hardware OEM support are contractual services. Nutanix software licenses run separately via Nutanix and are not affected.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →