Nutanix Multi-OEM Maintenance — vendor-independent hardware service for Dell XC, HPE DX and Cisco UCS-Nutanix
We service Nutanix clusters on multi-OEM hardware vendor-independent — three central platforms under one contract: Dell XC series (XC640, XC740xd, XC940, XC6420 — on Dell PowerEdge R640/R740xd/R940/C6420 base with Nutanix AOS), HPE DX series (DX380, DX385, DX560 — on HPE ProLiant DL380/DL385/DL560 base, formerly HPE SimpliVity until branding migration in 2020) and Cisco UCS Nutanix bundle (Cisco UCS C220 M5/M6, C240 M5/M6 with Nutanix configuration). With OEM components from our warehouse and certified refurbishing pools — we service all three hardware worlds daily outside the Nutanix context too (Dell PowerEdge, HPE ProLiant, Cisco UCS are core platforms of our pool). SLA up to 24×7×4. 30 to 60 percent below OEM hardware support or Nutanix hardware bundle. Critical note: TPM is hardware maintenance. Nutanix AOS software subscription stays separate — you renew directly with Nutanix or through an authorized AOS reseller.
Which multi-OEM platforms we service
Three hardware worlds, all TPM-capable. Nutanix AOS runs identically on each platform — hardware configuration differs but HCI software experience and TPM logic are the same across all three: we service OEM hardware, AOS stays at Nutanix. For DACH customers with multi-year Nutanix strategy, mixed fleets are common — Dell XC in primary datacenter, HPE DX in branch locations, Cisco UCS-Nutanix as extension. Multi-class TPM brings these under one contract.
Why TPM maintenance for multi-OEM Nutanix
Multi-OEM Nutanix has a commercial double complexity: hardware support can be purchased at each OEM (Dell ProSupport for XC, HPE Pointnext for DX, Cisco SmartNet for UCS) OR at Nutanix (as part of bundle) — and after years of multi-vendor strategy all three constellations often run in parallel. Result: three different hardware contracts with different SLA structures, three escalation processes, three asset reports. TechCare solves this with one unified multi-OEM hardware contract — Dell XC plus HPE DX plus Cisco UCS-Nutanix under one construct, one German-speaking onsite engineer for all platforms, unified SLA reporting and EOSL tracking. Hardware savings typically 30-60 percent vs. respective OEM premium contracts or Nutanix hardware bundle components — operations simplification is the additional benefit often fully realized only in operations.
We service all three platforms with OEM components from our established pools for Dell PowerEdge, HPE ProLiant and Cisco UCS — these platforms are not Nutanix specialties but standard hardware we maintain daily outside the HCI context. Nutanix-specific configuration (drive layout for tiered cache/capacity, NIC for cluster networking, BIOS for HCI workloads) stays on the cluster — we swap components, HCI config preserved. Out-of-band management runs license-free on all three: Dell iDRAC9 on XC, HPE iLO5 on DX, Cisco CIMC on UCS-Nutanix — all three fully active under TPM. Platform management software (Dell OpenManage, HPE OneView, Cisco UCS Manager) stays at respective OEMs as separate software subscriptions, independent of hardware maintenance — keep with OEM if actively used. Foundation and Prism continue with your Nutanix AOS subscription like on NX and HX.
Generations timeline & TPM coverage
Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.
- Dell XC auf PowerEdge 15G (Sapphire Rapids)2022–2029TPM until2034+Supported
- Dell XC auf PowerEdge 14G (Cascade Lake/Ice Lake)2017–2027TPM until2032+Supported
- HPE DX auf ProLiant Gen10/Gen11 (ab 2020)2020–2027TPM until2032+Supported
- HPE SimpliVity (vor DX-Branding, bis 2020)2017–2026TPM until2031+Recommended
- Cisco UCS C220/C240 M5 (Skylake/Cascade Lake)2017–2027TPM until2032+Supported
- Cisco UCS C220/C240 M6 (Ice Lake)2021–2028TPM until2033+Supported
Generation status of multi-OEM platforms
Multi-OEM generations follow respective OEM lifecycles. Dell PowerEdge 14G/15G and HPE ProLiant Gen10/Gen11 are current or mid-cycle, Cisco UCS M5/M6 similar. Earlier generations (Dell 13G, HPE Gen9, Cisco M4) and HPE SimpliVity legacy approach EOSL or have reached it.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| Dell XC auf PowerEdge 15G (Sapphire Rapids) | 2022+ | ca. 2029+ | Supported |
| Dell XC auf PowerEdge 14G (Cascade Lake/Ice Lake) | 2017–2021 | 2025–2027 | Supported |
| HPE DX auf ProLiant Gen10/Gen11 (ab 2020) | 2020+ | ca. 2027+ | Supported |
| HPE SimpliVity (vor DX-Branding, bis 2020) | 2017–2020 | 2024–2026 | Recommended |
| Cisco UCS C220/C240 M5 (Skylake/Cascade Lake) | 2017–2020 | 2025–2027 | Supported |
| Cisco UCS C220/C240 M6 (Ice Lake) | 2021+ | ca. 2028+ | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
OEM components
Our warehouse and certified refurbishing pools for current and EOSL generations.
Onsite engineer
German-speaking technicians throughout DACH, 4-hour response time guaranteed.
Flexible SLA per system
Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.
AOS stays at Nutanix
We service hardware. Software subscription, hypervisor and Prism unchanged directly with Nutanix.
EOSL tracking & reporting
Monthly SLA reports, asset overview, automatic EOSL notifications.
IPMI stays active
Out-of-band management of Supermicro boards usable license-free.