Nutanix Multi-OEM Maintenance
side by side.

Dell XC series · on PowerEdge base

XC640 (1U, R640) · XC740xd (2U, R740xd) · XC940 (4-socket, R940) · XC6420 (4-node sled, C6420)

HPE DX series · on ProLiant base (formerly SimpliVity until 2020)

DX380 (2U, ProLiant DL380) · DX385 (2U, ProLiant DL385 AMD) · DX560 (4-socket, ProLiant DL560)

Cisco UCS Nutanix bundle · UCS C-series

UCS C220 M5/M6 (1U) · UCS C240 M5/M6 (2U) with Nutanix configuration

HPE SimpliVity (legacy fleets until 2020)

SimpliVity 380, 380 Gen10, 2600 Gen10 (pre-DX branding migration)

Components · all three platforms

OEM power supplies · NVMe/SAS/SATA drives · DDR4 RAM · OEM mainboards · iDRAC/iLO/CIMC modules · NICs (10/25/100G)

Generation status of multi-OEM platforms

Multi-OEM Nutanix has a commercial double complexity: hardware support can be purchased at each OEM (Dell ProSupport for XC, HPE Pointnext for DX, Cisco SmartNet for UCS) OR at Nutanix (as part of bundle) — and after years of multi-vendor strategy all three constellations often run in parallel. Result: three different hardware contracts with different SLA structures, three escalation processes, three asset reports. TechCare solves this with one unified multi-OEM hardware contract — Dell XC plus HPE DX plus Cisco UCS-Nutanix under one construct, one German-speaking onsite engineer for all platforms, unified SLA reporting and EOSL tracking. Hardware savings typically 30-60 percent vs. respective OEM premium contracts or Nutanix hardware bundle components — operations simplification is the additional benefit often fully realized only in operations.

We service all three platforms with OEM components from our established pools for Dell PowerEdge, HPE ProLiant and Cisco UCS — these platforms are not Nutanix specialties but standard hardware we maintain daily outside the HCI context. Nutanix-specific configuration (drive layout for tiered cache/capacity, NIC for cluster networking, BIOS for HCI workloads) stays on the cluster — we swap components, HCI config preserved. Out-of-band management runs license-free on all three: Dell iDRAC9 on XC, HPE iLO5 on DX, Cisco CIMC on UCS-Nutanix — all three fully active under TPM. Platform management software (Dell OpenManage, HPE OneView, Cisco UCS Manager) stays at respective OEMs as separate software subscriptions, independent of hardware maintenance — keep with OEM if actively used. Foundation and Prism continue with your Nutanix AOS subscription like on NX and HX.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Nutanix line — see the Nutanix battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Nutanix line — details on the Nutanix battle card.

Same four steps for every Nutanix line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Nutanix battle card.

Which multi-OEM models do you service?

Three central hardware worlds under one contract: <strong>Dell XC series</strong> on PowerEdge base (XC640 1U, XC740xd 2U, XC940 4-socket, XC6420 4-node sled — on respective 14G/15G PowerEdge platforms). <strong>HPE DX series</strong> on ProLiant base (DX380 on DL380, DX385 on DL385 AMD, DX560 on DL560 4-socket — Gen10 and Gen11). Plus <strong>HPE SimpliVity legacy</strong> (SimpliVity 380, 380 Gen10, 2600 Gen10 — pre-DX branding migration). <strong>Cisco UCS Nutanix bundle</strong> (UCS C220 M5/M6 1U, UCS C240 M5/M6 2U with Nutanix configuration). Including all OEM power supplies, NVMe/SAS/SATA drives, DDR4 RAM, OEM mainboards, iDRAC/iLO/CIMC modules and NICs 10/25/40/100G.

What does TPM cost for multi-OEM Nutanix vs. OEM or Nutanix support?

30 to 60 percent savings on hardware component. For a Dell XC740xd 4-node cluster with 24×7×4, TechCare is roughly 55–60% below Dell ProSupport for XC or the Nutanix bundle, cluster-wide. For HPE DX380 4-node, Cisco UCS C240 M6 4-node with Nutanix (vs. Cisco SmartNet or Nutanix bundle) and HPE DX560 or Dell XC940 (4-socket high-end), we are roughly 55–60% below the premium price in each case. <strong>HPE SimpliVity legacy:</strong> premium support often discontinued — up to 70 percent savings vs. any remaining conditions. AOS subscription independent — identical with or without TPM. For multi-OEM fleets across all three platforms, hardware savings plus ops simplification quickly become a substantial annual lever.

What happens to our Nutanix AOS software subscription when switching to TPM?

<strong>Nothing changes about your AOS subscription.</strong> Just as with NX and ThinkAgile HX, software subscription is commercially and contractually separate from hardware maintenance — regardless of whether hardware is Dell XC, HPE DX or Cisco UCS-Nutanix. AOS (Acropolis OS, AHV hypervisor, Prism Element/Prism Central, all licensed features) you continue to renew directly with Nutanix or through authorized AOS reseller. Multi-OEM has additional: <strong>OEM-specific platform management software</strong> (Dell OpenManage Enterprise, HPE OneView, Cisco UCS Manager/Intersight) are separate software subscriptions at respective OEMs, independent of hardware maintenance. Those actively using Dell OpenManage/HPE OneView/Cisco Intersight keep subscription with OEM. <strong>Do not cancel AOS or OEM management software</strong> — what we replace is exclusively the hardware maintenance component.

Do iDRAC, iLO, CIMC and all management tools continue without an OEM hardware contract?

Yes, all. <strong>Out-of-band management on all three platforms continues license-free:</strong> Dell iDRAC9 (on XC PowerEdge base) — remote console, power, sensors, IPMI all active. HPE iLO5 (on DX ProLiant base) — same functionality. Cisco CIMC (on UCS C220/C240) — all standard management functions. Plus all standard IPMI operations cross-platform. <strong>Extended lifecycle features</strong> (iDRAC9 Enterprise with Group Manager, iLO5 Advanced, Cisco UCS Manager/Intersight) are separate software subscriptions at respective OEMs — independent of hardware maintenance. <strong>Platform management suites</strong> (OpenManage Enterprise, HPE OneView, UCS Manager/Intersight) stay at OEMs as subscriptions. <strong>Foundation and Prism</strong> continue with Nutanix AOS subscription. Firmware updates on newer iDRAC/iLO/CIMC or BIOS versions require active OEM contract but uncritical with stable HCI cluster configurations.

How does TPM work for HPE SimpliVity legacy fleets before the DX branding migration?

HPE SimpliVity is an important special case: HPE acquired SimpliVity in 2017 and operated the HCI business until 2020 under SimpliVity branding with proprietary OmniStack software architecture. 2020 saw migration to Nutanix AOS base and re-branding to HPE DX. DACH fleets show three classes: (1) <strong>Pre-2020 SimpliVity with OmniStack</strong> — clusters mostly still productive, OmniStack support can be limited. (2) <strong>SimpliVity hardware with AOS migration</strong> — physical hardware remained, software migrated to Nutanix 2020-2022. (3) <strong>HPE DX-branded</strong> from 2020+. For TPM: we service the underlying HPE ProLiant hardware in all three cases — that's DL380/DL385/DL560 platform hardware we maintain daily outside SimpliVity context. SimpliVity OmniStack software specifics (pre-AOS migration) are outside hardware maintenance — for actively used OmniStack clusters we recommend software status clarification with HPE before TPM switch.

Which SLA levels do you recommend for multi-OEM Nutanix?

Workload-dependent like NX and HX, with OEM-specific cluster topology consideration: <strong>Dell XC740xd or HPE DX380 in productive mainstream HCI clusters</strong> (tier-1 apps, databases, business-critical VMs): 24×7×4 with German-speaking onsite engineer standard. For 4+ node clusters with RF2/RF3, 5×9 NBD per node economical. <strong>Dell XC940 or HPE DX560 (4-socket high-end)</strong> in tier-1 database or VDI clusters: 24×7×4 mandatory due to high workload concentration per node. <strong>Cisco UCS-Nutanix:</strong> SLA follows cluster topology like XC and DX. <strong>HPE SimpliVity legacy:</strong> 24×7×4 for critical fleet clusters, 5×9 NBD for refresh bridge phase. <strong>XC6420 sled configuration (4-node 2U)</strong> — cluster redundancy in sled form factor often allows 5×9 NBD for stable workloads. For multi-OEM fleets with mixed workloads, we tier SLA per cluster individually.