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NUTANIX NX SERIES · TPM FOR HCI APPLIANCES

Nutanix NX Series Maintenance — vendor-independent hardware service for NX-1000 to NX-9000

We service the Nutanix NX series vendor-independent — complete family across all current generations: NX-1000 series (NX-1065-G6/G7/G8, NX-1175S-G6/G7 — entry HCI), NX-3000/8000 series (NX-3060-G6/G7/G8, NX-3170-G6, NX-8155-G7, NX-8235-G7 — mainstream HCI) and NX-9000 series (NX-9060-G7, NX-9035-G7 — high-density). Hardware is Supermicro-OEM with Nutanix branding and configuration. With OEM components from our own warehouse and certified refurbishing pools, SLA up to 24×7×4. 30 to 60 percent below Nutanix hardware support. Critical note: TPM is hardware maintenance. Nutanix AOS software subscription (Acropolis Operating System, AHV hypervisor, Prism management) stays separate — you renew your AOS license directly with Nutanix or through an authorized AOS reseller. Clean separation: hardware with us, software with Nutanix.

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Which NX models we service

The Nutanix NX series has been Nutanix' own-brand HCI platform since ca. 2014. Hardware base is Supermicro — Nutanix licenses specific Supermicro platforms, integrates NIC configurations and drive layout for HCI workloads, brands them as NX. From TPM perspective these are standardized x86 servers with Nutanix-specific drive and network configuration — serviceable like any other server hardware.

NX-1000 series · entry HCI
NX-1065-G6 · NX-1065-G7 · NX-1065-G8 · NX-1175S-G6 · NX-1175S-G7
NX-3000 series · mainstream HCI
NX-3060-G6 · NX-3060-G7 · NX-3060-G8 · NX-3170-G6 (4-node 2U)
NX-8000 series · storage-heavy / compute-heavy
NX-8155-G7 (storage-heavy 2U) · NX-8235-G7 (compute-heavy)
NX-9000 series · high-density / all-flash
NX-9060-G7 (all-flash 2U) · NX-9035-G7 (storage density)
Generations overview
G6 (Skylake, 2018-2019) · G7 (Cascade Lake, 2019-2021) · G8 (Ice Lake, 2021+)
Components
Power supplies · NVMe/SATA SSDs · DDR4 RAM · mainboards · NICs (10/25/40/100G) · HBAs · IPMI modules

Why TPM maintenance for the Nutanix NX series

Nutanix hardware support is bundled with AOS subscription and often more expensive than the pure hardware value justifies — especially for older G6 and early G7 fleets long out of the premium lifecycle. TPM separates this cleanly: you pay for hardware maintenance only what hardware maintenance costs (30-60 percent below Nutanix hardware support component), and keep your AOS subscription unchanged with Nutanix. The hardware base is Supermicro — we have been servicing Supermicro platforms for years with a deep component pool, this is standard operations for us. For NX-1000 entry HCI fleets in ROBO/edge locations, maintenance savings add up especially because the ratio of hardware value to support cost is most unfavorable there.

We service NX hardware with OEM components from our own warehouse and certified refurbishing pools. G7 and G8 (current) completely in pool. G6 (mid-EOSL) well available — many DACH fleets still run NX-1065-G6 and NX-3060-G6 productively. NX-specific drive configuration (typically SATA SSD cache tier plus NVMe performance tier) is standardized procurable. IPMI out-of-band management on Supermicro boards continues license-free — all hardware functions (remote console, power, sensor telemetry) stay active. Foundation imaging and Prism management are software layers independent of hardware maintenance — these continue with your AOS subscription.

30–60 %
Savings vs. Nutanix hardware support
AOS stays
Software subscription separate at Nutanix
Supermicro pool
Deep component availability for NX
IPMI stays
Out-of-band management license-free active

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

Generation status of NX series

NX generations typically follow a 5-7 year lifecycle. G8 (Ice Lake) is current, G7 (Cascade Lake) mid-cycle, G6 (Skylake) approaches EOSL from 2025-2026, G4/G5 have reached EOSL.

Model family Released OEM support ends TPM status
NX G8 (Ice Lake) 2021+ ca. 2028+ Supported
NX G7 (Cascade Lake) 2019–2021 ca. 2026–2027 Supported
NX G6 (Skylake) 2018–2019 2025–2026 Supported
NX G4 / G5 (Broadwell älter) 2014–2017 2022–2024 Recommended

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM components

Our warehouse and certified refurbishing pools for current and EOSL generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

AOS stays at Nutanix

We service hardware. Software subscription, hypervisor and Prism unchanged directly with Nutanix.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

IPMI stays active

Out-of-band management of Supermicro boards usable license-free.

Comparison

TechCare vs. Nutanix NX-Serie (NX-1000/3000/8000/9000 · Supermicro-OEM)

Concrete SLA tiers, OEM comparison, coverage details and source footnotes — on a print-friendly page.

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FAQ on NX series maintenance

Which NX models do you service?
Complete NX family across generations G6/G7/G8: NX-1000 series (NX-1065-G6/G7/G8, NX-1175S-G6/G7 — entry HCI for ROBO/edge), NX-3000 series (NX-3060-G6/G7/G8, NX-3170-G6 — mainstream HCI 4-node), NX-8000 series (NX-8155-G7 storage-heavy, NX-8235-G7 compute-heavy) and NX-9000 series (NX-9060-G7 all-flash, NX-9035-G7 storage density). Plus older G4/G5 fleets on request. Including all power supplies, NVMe/SATA SSDs, DDR4 RAM, mainboards, NICs and HBAs.
What does TPM cost for NX compared to Nutanix hardware support?
30 to 60 percent savings. NX-3060-G7 (typical 4-node cluster) with 24×7×4 costs 6,000-10,000 EUR/year cluster-wide with Nutanix hardware support, 2,500-4,500 EUR with TechCare. NX-1065-G7 (entry, 1-node) 1,500-2,500 EUR Nutanix, 700-1,200 EUR TechCare. NX-8235-G7 3,500-5,500 EUR vs 1,500-2,500. NX-9060-G7 all-flash 4,500-7,000 vs 2,000-3,500. Important: these figures compare the hardware component only. AOS software subscription is independent — same with Nutanix or TechCare. For 10+ cluster fleets, hardware savings add to five-figure annual amounts.
What happens to our Nutanix AOS software subscription when switching to TPM?
Nothing changes about your AOS subscription. TPM is exclusively hardware maintenance — we swap physical components, provide onsite service, hold SLA. Your Nutanix AOS software subscription (Acropolis OS, AHV hypervisor, Prism Element/Prism Central, all licensed features like DR, Files, Objects, Era, Move) you continue to renew directly with Nutanix or through your authorized AOS reseller. Software license and hardware maintenance are commercially and contractually separate at Nutanix — we use exactly this separation. Do not cancel your AOS subscription. What we replace is only the hardware component of the Nutanix bundle (or a separate hardware support contract if structured that way).
Do IPMI, Foundation and Prism continue without Nutanix hardware contract?
Yes, all three. IPMI (out-of-band management of Supermicro boards in NX hardware) continues license-free — remote console, power management, sensor telemetry, IPMI standard operations all active. Foundation (Nutanix imaging tool for cluster provisioning and node re-imaging) is freely available from Nutanix and runs independently of hardware maintenance. Prism Element (local cluster management UI) and Prism Central (central multi-cluster management) are part of your AOS subscription, independent of hardware contract — continue as before. BIOS and IPMI firmware updates to newer versions require active Nutanix or Supermicro contract, but usually uncritical with stable cluster configurations.
Which SLA levels do you recommend for NX hardware?
Workload-dependent: NX-3060-G7/G8 or NX-8155-G7 in productive mainstream HCI (tier-1 apps, VDI, databases, business-critical VMs): 24×7×4 with German-speaking onsite engineer standard. Important: HCI clusters are redundant by design (data 2-3x replicated across nodes, live migration on node failure) — for 4+ node clusters with RF2/RF3, 5×9 NBD per node often economical because single node failure absorbed by cluster. NX-1065-G7/G8 in ROBO/edge single-node: 24×7×4 mandatory (no cluster failover). NX-9060/9035 productive storage-heavy: 24×7×4 typical. Mainstream: 24×7×4 for tier-1 clusters, 5×9 NBD for tier-2 with cluster redundancy, Parts Only for test/dev or older G6 in refresh bridge.
Can you service older NX G4/G5/G6 fleets?
Yes, with different risk profiles per generation. NX G6 (Skylake, 2018-2019) well available — refurbishing pools deep, Nutanix hardware support approaching end-of-life (2025-2026), TPM economically attractive and low-risk. Early G7 (2019) similar. NX G4/G5 (Broadwell, 2014-2017) completely EOSL — Nutanix hardware support often discontinued, TPM only remaining maintenance option. G4/G5 refurbishing pool more structured but existing. For G4/G5 fleets we recommend individual risk assessment per model before contract — and honestly: with G4/G5 the refresh-to-G8-or-competitor question is often on the table, we discuss this openly instead of building long-term TPM bridges where refresh is strategically better.
When does TPM for NX make sense vs. refresh or migration to other HCI platforms?
Three TPM scenarios for NX: (1) Stable productive clusters on G7/G8 without refresh plan — hardware current enough, AOS active, TPM reduces costs without strategic implications. (2) G6 fleets in mid-lifecycle with 2-3 years until refresh — TPM bridges economically, AOS stays active. (3) NX-1065-G7/G8 in ROBO/edge with low datacenter footprint — hardware maintenance lever per cluster small, but multi-site consolidation via TPM gives reporting and ops benefits. Refresh/migration sensible when: (a) strategic multi-vendor consolidation away from Nutanix (to VMware VCF, Azure Stack HCI, multi-cloud) — TPM only as bridge until migration complete; (b) AOS renewal decision approaching, platform switch evaluated anyway; (c) G4/G5 hardware where workload requirements exceed generation. We advise honestly — recommend TPM only where strategically fit.
Can we have NX, ThinkAgile HX and multi-OEM Nutanix in the same contract?
Yes, exactly one of the multi-class use cases for Nutanix. Many DACH customers with Nutanix strategy historically started across multiple hardware platforms — NX clusters in primary datacenter, ThinkAgile HX in branch offices, Dell XC or HPE DX as extension. TechCare services all these platforms under one hardware contract: NX (Supermicro-OEM) plus Lenovo ThinkAgile HX plus Dell XC plus HPE DX plus Cisco UCS-Nutanix — one point of contact, one SLA report set, German-speaking onsite engineer for all. AOS subscription runs separately at Nutanix for all platforms. Plus: other vendors (Dell PowerEdge without Nutanix, HPE ProLiant, Pure storage, Cisco switching) in same construct — natural consolidation for multi-vendor fleets.
Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots

Save on Nutanix NX-Serie (NX-1000/3000/8000/9000 · Supermicro-OEM) without risk

Send us your inventory list — we deliver a binding fixed-price quote within 48 hours. No migration, no risk, clear comparison to OEM maintenance.

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