Nutanix NX-Serie Maintenance
side by side.

NX-1000 series · entry HCI

NX-1065-G6 · NX-1065-G7 · NX-1065-G8 · NX-1175S-G6 · NX-1175S-G7

NX-3000 series · mainstream HCI

NX-3060-G6 · NX-3060-G7 · NX-3060-G8 · NX-3170-G6 (4-node 2U)

NX-8000 series · storage-heavy / compute-heavy

NX-8155-G7 (storage-heavy 2U) · NX-8235-G7 (compute-heavy)

NX-9000 series · high-density / all-flash

NX-9060-G7 (all-flash 2U) · NX-9035-G7 (storage density)

Generations overview

G6 (Skylake, 2018-2019) · G7 (Cascade Lake, 2019-2021) · G8 (Ice Lake, 2021+)

Components

Power supplies · NVMe/SATA SSDs · DDR4 RAM · mainboards · NICs (10/25/40/100G) · HBAs · IPMI modules

Generation status of NX series

Nutanix hardware support is bundled with AOS subscription and often more expensive than the pure hardware value justifies — especially for older G6 and early G7 fleets long out of the premium lifecycle. TPM separates this cleanly: you pay for hardware maintenance only what hardware maintenance costs (30-60 percent below Nutanix hardware support component), and keep your AOS subscription unchanged with Nutanix. The hardware base is Supermicro — we have been servicing Supermicro platforms for years with a deep component pool, this is standard operations for us. For NX-1000 entry HCI fleets in ROBO/edge locations, maintenance savings add up especially because the ratio of hardware value to support cost is most unfavorable there.

We service NX hardware with OEM components from our own warehouse and certified refurbishing pools. G7 and G8 (current) completely in pool. G6 (mid-EOSL) well available — many DACH fleets still run NX-1065-G6 and NX-3060-G6 productively. NX-specific drive configuration (typically SATA SSD cache tier plus NVMe performance tier) is standardized procurable. IPMI out-of-band management on Supermicro boards continues license-free — all hardware functions (remote console, power, sensor telemetry) stay active. Foundation imaging and Prism management are software layers independent of hardware maintenance — these continue with your AOS subscription.

The full OEM-vs-TPM matrix (spare parts, SLA tiers, language, sub-outsourcing, compliance docs, reporting) is the same for every Nutanix line — see the Nutanix battle card.

BAIT/MaRisk documentation package, DORA Art. 28 contract template, ISO 27001 and GDPR-compliant media handling apply identically to every Nutanix line — details on the Nutanix battle card.

Same four steps for every Nutanix line: inventory → fixed-price quote in 48 h → contract (BAIT/MaRisk/DORA hooks) → hand-over with spare-parts provisioning. Details on the Nutanix battle card.

Which NX models do you service?

Complete NX family across generations G6/G7/G8: NX-1000 series (NX-1065-G6/G7/G8, NX-1175S-G6/G7 — entry HCI for ROBO/edge), NX-3000 series (NX-3060-G6/G7/G8, NX-3170-G6 — mainstream HCI 4-node), NX-8000 series (NX-8155-G7 storage-heavy, NX-8235-G7 compute-heavy) and NX-9000 series (NX-9060-G7 all-flash, NX-9035-G7 storage density). Plus older G4/G5 fleets on request. Including all power supplies, NVMe/SATA SSDs, DDR4 RAM, mainboards, NICs and HBAs.

What does TPM cost for NX compared to Nutanix hardware support?

30 to 60 percent savings. For an NX-3060-G7 (typical 4-node cluster) with 24×7×4, TechCare is roughly 55–60% below Nutanix hardware support, cluster-wide. For NX-1065-G7 (entry, 1-node) and NX-9060-G7 all-flash it is roughly 50–55%, for NX-8235-G7 roughly 55%. Important: these figures compare the hardware component only. AOS software subscription is independent — same with Nutanix or TechCare. For 10+ cluster fleets, hardware savings add up noticeably each year.

What happens to our Nutanix AOS software subscription when switching to TPM?

<strong>Nothing changes about your AOS subscription.</strong> TPM is exclusively hardware maintenance — we swap physical components, provide onsite service, hold SLA. Your Nutanix AOS software subscription (Acropolis OS, AHV hypervisor, Prism Element/Prism Central, all licensed features like DR, Files, Objects, Era, Move) you continue to renew directly with Nutanix or through your authorized AOS reseller. Software license and hardware maintenance are commercially and contractually separate at Nutanix — we use exactly this separation. <strong>Do not cancel your AOS subscription.</strong> What we replace is only the hardware component of the Nutanix bundle (or a separate hardware support contract if structured that way).

Do IPMI, Foundation and Prism continue without Nutanix hardware contract?

Yes, all three. <strong>IPMI</strong> (out-of-band management of Supermicro boards in NX hardware) continues license-free — remote console, power management, sensor telemetry, IPMI standard operations all active. <strong>Foundation</strong> (Nutanix imaging tool for cluster provisioning and node re-imaging) is freely available from Nutanix and runs independently of hardware maintenance. <strong>Prism Element</strong> (local cluster management UI) and <strong>Prism Central</strong> (central multi-cluster management) are part of your AOS subscription, independent of hardware contract — continue as before. BIOS and IPMI firmware updates to newer versions require active Nutanix or Supermicro contract, but usually uncritical with stable cluster configurations.

Which SLA levels do you recommend for NX hardware?

Workload-dependent: NX-3060-G7/G8 or NX-8155-G7 in productive mainstream HCI (tier-1 apps, VDI, databases, business-critical VMs): 24×7×4 with German-speaking onsite engineer standard. Important: HCI clusters are redundant by design (data 2-3x replicated across nodes, live migration on node failure) — for 4+ node clusters with RF2/RF3, 5×9 NBD per node often economical because single node failure absorbed by cluster. NX-1065-G7/G8 in ROBO/edge single-node: 24×7×4 mandatory (no cluster failover). NX-9060/9035 productive storage-heavy: 24×7×4 typical. Mainstream: 24×7×4 for tier-1 clusters, 5×9 NBD for tier-2 with cluster redundancy, Parts Only for test/dev or older G6 in refresh bridge.

Can you service older NX G4/G5/G6 fleets?

Yes, with different risk profiles per generation. NX G6 (Skylake, 2018-2019) well available — refurbishing pools deep, Nutanix hardware support approaching end-of-life (2025-2026), TPM economically attractive and low-risk. Early G7 (2019) similar. NX G4/G5 (Broadwell, 2014-2017) completely EOSL — Nutanix hardware support often discontinued, TPM only remaining maintenance option. G4/G5 refurbishing pool more structured but existing. For G4/G5 fleets we recommend individual risk assessment per model before contract — and honestly: with G4/G5 the refresh-to-G8-or-competitor question is often on the table, we discuss this openly instead of building long-term TPM bridges where refresh is strategically better.