JUNIPER MAINTENANCE · TPM AFTER JUNIPER CARE
Juniper Networks Maintenance — vendor-independent service for EX, QFX, MX, SRX and Mist
We service Juniper Networks hardware after Juniper Care expiration — vendor-independent, with OEM original parts (linecards, routing engines, SFP/QSFP optics, PSUs, fans) and SLA up to 24×7×4. EX campus switches, QFX data center, MX carrier routers, SRX firewalls and Mist AP hardware. Typical TPM topics at the network layer: optic and transceiver replacements (most frequent hardware defect after PSU), linecard/module hot-swap for zero-downtime swaps, and config backup of switch/routing settings before every intervention.
6
Product categories
14+
Product lines
6
Detail pages
30–60 %
Savings vs. Juniper Care / Juniper Care Plus
What we cover in Juniper Networks hardware
6 categories · 14 product lines · 1 with EOSL · 14 detail pages
QFX · Data Center Switching
3 lines EOSL · 1MX · Carrier & Service Provider Router
3 linesSRX · Security Gateways
3 linesMist · Cloud-managed Wireless
1 lineACX · Edge Routing
1 line| Category | Product line | Models | EOSL |
|---|---|---|---|
| EX · Campus & Branch Switching | EX2300/EX3400/EX4300 | EX2300-24/48 · EX3400-24/48 · EX4300-24/48 · EX4300-MP | no |
| EX · Campus & Branch Switching | EX4400/EX4600/EX4650 | EX4400-24/48 · EX4600-40F · EX4650-48Y | no |
| EX · Campus & Branch Switching | EX9200 · Core | EX9204 · EX9208 · EX9214 · EX9251 · EX9253 | no |
| QFX · Data Center Switching | QFX5100/QFX5110/QFX5120/QFX5200 | QFX5100-24Q/48S · QFX5110-32Q/48S · QFX5120-32C/48Y · QFX5200-32C | yes |
| QFX · Data Center Switching | QFX10000-Serie · Spine | QFX10002-36Q/72Q · QFX10008 · QFX10016 | no |
| QFX · Data Center Switching | QFX5130/QFX5220/QFX5700 | QFX5130 · QFX5220 · QFX5700 (aktuell) | no |
| MX · Carrier & Service Provider Router | MX204/MX240/MX480/MX960 | MX204 · MX240 · MX480 · MX960 | no |
| MX · Carrier & Service Provider Router | MX2008/MX2010/MX2020 | MX2008 · MX2010 · MX2020 | no |
| MX · Carrier & Service Provider Router | MX10003/MX10008/MX10016 | MX10003 · MX10008 · MX10016 | no |
| SRX · Security Gateways | SRX300-Serie · Branch | SRX300 · SRX320 · SRX340 · SRX345 · SRX380 | no |
| SRX · Security Gateways | SRX1500/SRX4100/SRX4200 | SRX1500 · SRX4100 · SRX4200 · SRX4600 | no |
| SRX · Security Gateways | SRX5400/SRX5600/SRX5800 | SRX5400 · SRX5600 · SRX5800 | no |
| Mist · Cloud-managed Wireless | Mist AP-Familie | AP12 · AP21 · AP32 · AP33 · AP41 · AP43 · AP63 · AP64 | no |
| ACX · Edge Routing | ACX-Serie · Edge Routing | ACX710 · ACX5448 · ACX7100/7332/7509 | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Juniper Networks
EX2300/EX3400/EX4300 + 2more lines
EX2300-24/48 · EX3400-24/48 · EX4300-24/48 · EX4300-MP · EX4400/EX4600/EX4650 · EX9200 · Core
Detail page & FAQJuniper Networks
QFX5100/QFX5110/QFX5120/QFX5200 + 2more lines
QFX5100-24Q/48S · QFX5110-32Q/48S · QFX5120-32C/48Y · QFX5200-32C · QFX10000-Serie · Spine · QFX5130/QFX5220/QFX5700
Detail page & FAQJuniper Networks
MX204/MX240/MX480/MX960 + 2more lines
MX204 · MX240 · MX480 · MX960 · MX2008/MX2010/MX2020 · MX10003/MX10008/MX10016
Detail page & FAQJuniper Networks
SRX300-Serie · Branch + 2more lines
SRX300 · SRX320 · SRX340 · SRX345 · SRX380 · SRX1500/SRX4100/SRX4200 · SRX5400/SRX5600/SRX5800
Detail page & FAQJuniper Networks
Mist AP-Familie
AP12 · AP21 · AP32 · AP33 · AP41 · AP43 · AP63 · AP64
Detail page & FAQJuniper Networks
ACX-Serie · Edge Routing
ACX710 · ACX5448 · ACX7100/7332/7509
Detail page & FAQJuniper Networks product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
EX · Campus & Branch Switching
EX2300/EX3400/EX4300
DetailsEX2300-24/48 · EX3400-24/48 · EX4300-24/48 · EX4300-MP
Access and aggregation switches for campus and mid-market.
EX4400/EX4600/EX4650
DetailsEX4400-24/48 · EX4600-40F · EX4650-48Y
Current mid-range campus platform with Virtual Chassis and 100GbE uplinks.
EX9200 · Core
DetailsEX9204 · EX9208 · EX9214 · EX9251 · EX9253
Modular core switches for large campus environments.
QFX · Data Center Switching
QFX5100/QFX5110/QFX5120/QFX5200
DetailsQFX5100-24Q/48S · QFX5110-32Q/48S · QFX5120-32C/48Y · QFX5200-32C
Top-of-rack switches for data centers, frequently EOSL on QFX5100.
QFX10000-Serie · Spine
DetailsQFX10002-36Q/72Q · QFX10008 · QFX10016
Spine switches with high port density and routing capabilities.
QFX5130/QFX5220/QFX5700
DetailsQFX5130 · QFX5220 · QFX5700 (aktuell)
Current generation data center switches with 400GbE.
MX · Carrier & Service Provider Router
MX204/MX240/MX480/MX960
DetailsMX204 · MX240 · MX480 · MX960
Carrier-class routers for service providers and large enterprise.
MX2008/MX2010/MX2020
DetailsMX2008 · MX2010 · MX2020
High-end carrier routers with multi-terabit capacity.
MX10003/MX10008/MX10016
DetailsMX10003 · MX10008 · MX10016
Compact-footprint routers for edge and aggregation.
SRX · Security Gateways
SRX300-Serie · Branch
DetailsSRX300 · SRX320 · SRX340 · SRX345 · SRX380
Branch firewalls for offices and smaller sites.
SRX1500/SRX4100/SRX4200
DetailsSRX1500 · SRX4100 · SRX4200 · SRX4600
Mid-range firewalls for mid-size and larger data centers.
SRX5400/SRX5600/SRX5800
DetailsSRX5400 · SRX5600 · SRX5800
High-end firewalls for service providers and enterprise gateways.
Mist · Cloud-managed Wireless
Mist AP-Familie
DetailsAP12 · AP21 · AP32 · AP33 · AP41 · AP43 · AP63 · AP64
Wireless access points of the Mist platform. Hardware maintenance — Mist Cloud stays with Juniper.
ACX · Edge Routing
ACX-Serie · Edge Routing
DetailsACX710 · ACX5448 · ACX7100/7332/7509
Edge routing platforms for service provider access.
Juniper Networks Juniper Care / Care Plus vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 36–54% per yearJuniper Networks Juniper Care / Care Plus vs. TechCare TPM · example calculation
Juniper Care / Care Plus
TechCare TPM
Example Juniper EX4300-48P with 4-year Juniper Care 24×7×4: EUR 1,800–2,600/year OEM, EUR 1,150–1,200/year with TechCare TPM.
- EOSL hardware: On EOSL models (EX2200/4200/4500, MX80/240/480 older generations, SRX240/650, T series) 50–70 % savings vs. Juniper Care — Juniper regularly cuts EOSL programs.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Juniper Networks
- Junos software licenses
- Mist Cloud subscription
- Juniper TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Juniper Networks maintenance via TechCare instead of Juniper Care / Juniper Care Plus
Juniper Care gets increasingly expensive on older EX2300/EX3400/EX4300 and QFX5100 generations — and the hardware is often technically fine. For MX routers in service provider environments, hardware refresh is often driven by expensive maintenance terms rather than performance needs.
We service all Juniper platforms with OEM original parts. Junos as OS continues to work, Junos Space and Junos OS updates require active Juniper contract. Mist Cloud subscription stays with Juniper — hardware maintenance is cleanly separable.
Networking-specific TPM topics: In-Service Software Upgrade (ISSU) for zero-downtime swaps of linecards and supervisor/routing modules, planned optic/transceiver replacement (the most common network defect after power supply), and traffic mirroring before every hardware change for clean BGP/OSPF convergence without forensic gaps.
1
Contract for all Juniper Networks lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Juniper Networks maintenance
Which Juniper hardware do you service?
EX switching, QFX data center, MX routers, SRX firewalls, ACX edge routers and Mist AP hardware — full Juniper portfolio.
What does TPM cost compared to Juniper Care?
30 to 60 percent savings vs. Juniper Care, up to 70 percent on EOSL models like EX4300 or QFX5100. An EX4400-48P with 24×7×4 costs 800 to 1,200 EUR/year with Juniper, 350 to 550 EUR with TechCare.
What about Junos OS, Junos Space and Mist Cloud?
Junos OS on devices continues to work — it's part of the hardware. Junos OS updates and Junos Space (management platform) require active Juniper contract. Mist Cloud as wireless AI subscription stays with Juniper.
Can you service older EX and QFX past EOSL?
Yes. EX2300, EX3400, EX4300 (various EOSL dates 2022–2025), QFX5100 (released 2014, EOSL 2022) are still productive in many DACH environments. We stock linecards, SFP optics, PSUs and fans.
Which SLA levels for networking?
Parts Only, 5×9 NBD, 24×7×4. For core routers and spine switches we recommend 24×7×4 due to broad impact. For branch SRX and edge EX, 5×9 NBD may suffice.
Does SRX firewall work without active Juniper subscription?
Hardware functionality continues. Threat intel feeds (IDP/IPS signatures, URL filtering, AppSecure updates) require active Juniper subscription. For active security features keep the subscription for the software layer.
Do we lose the warranty?
No. Factory warranty and Juniper Care are contractual services. After factory warranty you're free to choose any maintenance partner.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →