Juniper ACX Series Maintenance — vendor-independent service for edge routing
We service Juniper ACX edge routers after factory warranty and Juniper Care — vendor-independent, with OEM line cards, routing engines, power supplies and optics, SLA up to 24×7×4. Complete family: ACX710 (compact aggregation), ACX5448 (cloud metro), ACX7100/7332/7509 (carrier-class aggregation). 30 to 60 percent below Juniper Care, up to 70 percent on EOSL generations.
Which ACX models we service
ACX platforms are Juniper's edge and aggregation router family for service provider use cases — mobile backhaul (4G/5G), MPLS edge, metro Ethernet, cloud metro aggregation. Unlike the MX series, ACX platforms are optimized for higher volumes (hundreds to thousands of devices per carrier network), with more compact form factors and service-provider-specific features like TWAMP, TIM-Sync and SyncE.
Why TPM maintenance for Juniper ACX
ACX maintenance is a volume business — typical carrier fleets have 200-2,000+ ACX devices distributed across hundreds of sites (cell sites, MPLS PEs, metro aggregation nodes). At these volumes, Juniper Care terms add up to significant budgets — TPM reduces this to 40-50 percent. For mobile backhaul fleets with ACX710 in 4G/5G cell sites, economics are particularly attractive: 4-hour onsite replacement at cell sites is operationally crucial, and TPM pricing makes this SLA level affordable for many carriers in the first place.
We service ACX with OEM line cards, routing engines, power supplies and optics from our own warehouse. ACX-specific service provider features like TWAMP (Two-Way Active Measurement Protocol), TIM-Sync, SyncE and PTP (IEEE 1588v2) are part of the Junos firmware and continue without licensing — also all MPLS, BGP, segment routing and service provider VPN functions. Code updates to newer Junos versions require an active Juniper contract.
Generations timeline & TPM coverage
Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.
- ACX5048 / ACX5096 (Vorgänger)2015–2024TPM until2029+Recommended
- ACX7102019–2028TPM until2033+Supported
- ACX54482020–2027TPM until2032+Supported
- ACX7100 / ACX7332 / ACX75092021–2028TPM until2033+Supported
EOSL status of ACX generations
ACX generations follow a 7-9 year Juniper lifecycle. Early ACX5048/ACX5096 (predecessors of current generation) have largely reached EOSL. ACX710, ACX5448, ACX7100 family are current.
| Model family | Released | OEM support ends | TPM status |
|---|---|---|---|
| ACX5048 / ACX5096 (Vorgänger) | 2015 | 2023–2024 | Recommended |
| ACX710 | 2019 | 2027–2028 | Supported |
| ACX5448 | 2020 | ca. 2027+ | Supported |
| ACX7100 / ACX7332 / ACX7509 | 2021+ | ca. 2028+ | Supported |
As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.
What we deliver
OEM original parts
Our warehouse stocks OEM original components, including for end-of-life generations.
Onsite engineer
German-speaking technicians throughout DACH, 4-hour response time guaranteed.
Flexible SLA per system
Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.
Multi-vendor contract
One contract for Juniper and all other vendors. No more individual contracts.
EOSL tracking & reporting
Monthly SLA reports, asset overview, automatic EOSL notifications.
Junos & software stay
Junos OS, Mist Cloud subscription and all Juniper software licenses independent.