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JUNIPER EX SERIES · TPM FOR ENTERPRISE SWITCHING

Juniper EX Series Maintenance — vendor-independent service for EX2300 to EX9200

We service Juniper EX-Series switches after factory warranty and Juniper Care — vendor-independent, with OEM line cards, power supplies, fan trays and optics, SLA up to 24×7×4. Complete family: EX2300/3400/4300 (Branch), EX4400/4600/4650 (Aggregation), EX9200 (Core/Distribution). 30 to 60 percent below Juniper Care, up to 70 percent on EOSL models.

Which EX models we service

The Juniper EX-Series has been continuously developed over the years. Three generations coexist in DACH data centers and campus networks: older EX2300/3400 (branch, 2016+), current EX4300/4400/4600/4650 (aggregation, 2018+), and EX9200 as core platform. Plus Multi-Member Virtual Chassis as stack architecture, which we fully support.

EX2300/EX3400/EX4300 · branch & access
EX2300-24/48 · EX3400-24/48 · EX4300-24/48 · EX4300-MP
EX4400/EX4600/EX4650 · aggregation
EX4400-24/48 · EX4600-40F · EX4650-48Y
EX9200 · core / distribution
EX9204 · EX9208 · EX9214 · EX9251 · EX9253
Components & optics
Line cards · power supplies · fan trays · routing engines · 1/10/25/40/100G optics · SFP/SFP+/QSFP+/QSFP28

Why TPM maintenance for Juniper EX

Juniper Care sits at the upper market segment — especially EX9200 core switches with redundant routing engines and full line card population drive maintenance costs into five-figure amounts per year. For EX2300/3400 in branch office distribution fleets (often 50-200 switches DACH-wide), Juniper Care terms quickly add up to significant budgets. TPM reduces this to 40-50 percent of Juniper Care level without limiting Junos OS functionality — Junos itself continues to work without licensing, code updates to newer Junos versions require an active Juniper contract.

We service EX with OEM line cards, power supplies, fan trays, routing engines and optics from our own warehouse. For EX9200 core platforms, components are especially critical — we stock routing engine modules of all generations, line cards for 10/40/100G connectivity, redundant power supplies. Juniper optics (SFP/SFP+/QSFP+/QSFP28) we supply as certified third-party optics or original Juniper optics — both options compatible.

30–60 %
Savings vs. Juniper Care
up to 70 %
Savings on EOSL EX2300/3400
48 h
Fixed-price quote after receipt of your inventory
4 h
Onsite response time with 24×7×4 SLA

Generations timeline & TPM coverage

Per hardware generation: vendor phase (slate) and TechCare coverage window (teal) up to ~5 years post-OEM EOSL.

EOSL status of EX generations

EX generations follow a 7-9 year Juniper lifecycle. Early EX2300/3400 configurations have reached EOSL, EX4300/4400 are approaching, EX4600/4650 and EX9200 are current.

Model family Released OEM support ends TPM status
EX2300 (early generations) 2016 2024–2025 Recommended
EX3400 2016 2024–2025 Recommended
EX4300 2013 2022–2023 Recommended
EX4300-MP 2018 2026–2027 Supported
EX4400 / EX4600 / EX4650 2019+ ca. 2027+ Supported
EX9200 2013 2025–2027 Supported

As of 2026. EOSL data based on official vendor roadmaps and subject to change. Binding case-by-case information available on request.

What we deliver

OEM original parts

Our warehouse stocks OEM original components, including for end-of-life generations.

Onsite engineer

German-speaking technicians throughout DACH, 4-hour response time guaranteed.

Flexible SLA per system

Parts Only, 5×9 NBD or 24×7×4 — freely combinable by location and criticality.

Multi-vendor contract

One contract for Juniper and all other vendors. No more individual contracts.

EOSL tracking & reporting

Monthly SLA reports, asset overview, automatic EOSL notifications.

Junos & software stay

Junos OS, Mist Cloud subscription and all Juniper software licenses independent.

FAQ on EX-Series maintenance

Which EX models do you service?
Complete EX family: EX2300-24/48 (branch), EX3400-24/48 (branch), EX4300-24/48 and EX4300-MP (access/aggregation), EX4400-24/48 (aggregation), EX4600-40F (top-of-rack), EX4650-48Y (25/100G aggregation) and EX9204/9208/9214/9251/9253 (core/distribution). Including all line cards, routing engines, power supplies and optics modules.
What does TPM cost for EX compared to Juniper Care?
30 to 60 percent savings. An EX9214 core platform with redundant routing engines and full population with 24×7×4 costs 24,000 to 38,000 EUR/year with Juniper, 10,000 to 17,000 EUR with TechCare. EX4400 in aggregation 1,500-3,000 EUR/year Juniper Care, 600-1,300 EUR with TechCare. EX2300/3400 in branch cheaper in absolute terms, same spread.
Can you service EOSL EX2300/3400?
Yes, a focus area of our Juniper business. EX2300 and EX3400 (released 2016, EOSL from 2024-2025) are still productive in many DACH branch office fleets — banks, retail networks, multi-site mid-market. We stock switches, power supplies, fan trays and optics for these generations. Junos on older EX continues to work — code updates require a Juniper contract, typically uncritical with stable branch configurations.
Does Junos OS and Virtual Chassis continue to work without a Juniper contract?
Yes. Junos OS, Virtual Chassis (multi-member stacking), MC-LAG, all layer 2/3 functions, OSPF/BGP/IS-IS and VXLAN/EVPN functionality are part of the EX firmware and continue to work without licensing. Code updates to newer Junos versions require an active Juniper contract. Usually no problem with stable configurations — many customers run 4-6 years on the same Junos version.
Which SLA levels do you recommend for EX?
EX9200 core: 24×7×4 with German-speaking onsite engineer — core outage affects the entire campus network. EX4400/4600/4650 in aggregation: 24×7×4 or 5×9 NBD depending on site criticality. EX2300/3400 in branch office fleets: typically 5×9 NBD sufficient, because redundant branch setups with stack switches absorb single failures. Multi-site contracts with mixed SLA levels are standard.
What about Juniper Mist Wired Assurance integration?
Juniper Mist Wired Assurance (cloud-based AIOps for EX switches) is a software subscription independent of hardware maintenance. Customers actively using Mist Wired Assurance should keep the subscription with Juniper — hardware maintenance runs in parallel via TPM. Mist telemetry and AI insights stay functionally active.
Can we have EX and other Juniper lines (QFX, MX, SRX) in the same contract?
Yes. Multi-class contracts are our strength — EX as campus/core switching, QFX as data center fabric, MX as WAN edge, SRX as security gateway, Mist as wireless, ACX as edge routing — all in one contract, one point of contact, one SLA report set. Plus all other vendors (Cisco, Arista, etc.) in the same construct.
How fast do we get a quote?
Within 48 hours after receipt of your inventory list with model, generation, line card count and serial number.
Service performance

Real actuals Q1 2026 — straight from our ITIL ticketing.

99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
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