EXTREME NETWORKS MAINTENANCE · TPM AFTER EXTREME SERVICE
Extreme Networks Maintenance — vendor-independent service for switching, wireless and Avaya legacy
We service Extreme Networks hardware after Extreme Service expiration — vendor-independent, with OEM original parts and SLA up to 24×7×4. ExtremeSwitching (X, V series), ExtremeWireless Access Points and the heritage from Avaya and Enterasys acquisitions. Typical TPM topics at the network layer: optic and transceiver replacements (most frequent hardware defect after PSU), linecard/module hot-swap for zero-downtime swaps, and config backup of switch/routing settings before every intervention.
4
Product categories
10+
Product lines
5
Detail pages
30–60 %
Savings vs. Extreme Service / ExtremeWorks Premier
What we cover in Extreme Networks hardware
4 categories · 10 product lines · 3 with EOSL · 10 detail pages
VSP · Virtual Services Platform (Avaya legacy)
3 lines EOSL · 1ERS · Ethernet Routing Switch (Enterasys legacy)
2 lines EOSL · 2ExtremeWireless · Access Points
2 lines| Category | Product line | Models | EOSL |
|---|---|---|---|
| ExtremeSwitching · X-Series · Campus | X440-G2/X450-G2/X460-G2 | X440-G2 · X450-G2 · X460-G2 (verschiedene Port-Konfigurationen) | no |
| ExtremeSwitching · X-Series · Campus | X465/X590/X690 | X465 · X590 · X690-48x | no |
| ExtremeSwitching · X-Series · Campus | X670-G2/X870 · Datacenter | X670-G2 · X870-32c | no |
| VSP · Virtual Services Platform (Avaya legacy) | VSP 4000/4900-Serie | VSP 4450 · VSP 4900-48P/24S/24XE/12MXU | no |
| VSP · Virtual Services Platform (Avaya legacy) | VSP 7000/7400-Serie | VSP 7000 · VSP 7400 | no |
| VSP · Virtual Services Platform (Avaya legacy) | VSP 8000/9000 · Core | VSP 8000 · VSP 9000 | yes |
| ERS · Ethernet Routing Switch (Enterasys legacy) | ERS 3000/4000/5000 | ERS 3500 · ERS 4800 · ERS 4900 · ERS 5900 | yes |
| ERS · Ethernet Routing Switch (Enterasys legacy) | ERS 8000-Serie · Core | ERS 8000 · ERS 8800 | yes |
| ExtremeWireless · Access Points | AP3000/AP4000/AP5000-Serie | AP3000 · AP4000 · AP5010 · AP5020 | no |
| ExtremeWireless · Access Points | AP3xx/AP4xx (älter) | AP310 · AP360 · AP410 · AP460 | no |
Detail pages for key product lines
These product lines have their own maintenance detail page with model overview, EOSL table and FAQ. All other lines are also covered — see portfolio below.
Extreme Networks
X440-G2/X450-G2/X460-G2 + 2more lines
X440-G2 · X450-G2 · X460-G2 (verschiedene Port-Konfigurationen) · X465/X590/X690 · X670-G2/X870 · Datacenter
Detail page & FAQExtreme Networks
VSP 4000/4900-Serie + 2more lines
VSP 4450 · VSP 4900-48P/24S/24XE/12MXU · VSP 7000/7400-Serie · VSP 8000/9000 · Core
Detail page & FAQExtreme Networks
ERS 3000/4000/5000
ERS 3500 · ERS 4800 · ERS 4900 · ERS 5900
Detail page & FAQExtreme Networks
ERS 8000-Serie · Core
ERS 8000 · ERS 8800
Detail page & FAQExtreme Networks
AP3000/AP4000/AP5000-Serie + 1more line
AP3000 · AP4000 · AP5010 · AP5020 · AP3xx/AP4xx (älter)
Detail page & FAQExtreme Networks product portfolio at a glance
We service all product lines — including older generations long past end-of-service-life. Every line with OEM original parts, German-speaking service and SLA up to 24×7×4.
ExtremeSwitching · X-Series · Campus
X440-G2/X450-G2/X460-G2
DetailsX440-G2 · X450-G2 · X460-G2 (verschiedene Port-Konfigurationen)
Campus edge and aggregation switches.
X465/X590/X690
DetailsX465 · X590 · X690-48x
Current stackable switches for campus and distribution.
X670-G2/X870 · Datacenter
DetailsX670-G2 · X870-32c
Top-of-rack switches for data center and high-performance campus.
VSP · Virtual Services Platform (Avaya legacy)
ERS · Ethernet Routing Switch (Enterasys legacy)
Extreme Networks Extreme Service / ExtremeWorks Premier vs. TechCare TPM
How does TPM compare to the OEM contract?
You save 36–54% per yearExtreme Networks Extreme Service / ExtremeWorks Premier vs. TechCare TPM · example calculation
Extreme Service / ExtremeWorks Premier
TechCare TPM
Example Extreme X590 switch with 4-year ExtremeWorks 24×7×4: EUR 1,800–2,600/year OEM, EUR 1,150–1,200/year with TechCare TPM.
- EOSL hardware: On EOSL models (Avaya/Enterasys heritage, older X series, BlackDiamond) 50–70 % savings vs. ExtremeWorks — many DACH fleets from Avaya acquisition.
- Multi-year contract: 3-year TPM contract: additional 5–10 % discount, 5-year contract: 10–15 %. Plus fixed-price lock against OEM list-price increases.
Stays with Extreme Networks
- EXOS / VOSS software licenses
- ExtremeCloud IQ subscription
- Extreme TAC software tickets
Moves to TechCare
- Hardware defects (memory, disk, PSU, mainboard, modules)
- 24×7×4 on-site SLA with German-speaking field service
- Spare-parts logistics DACH + global hub network
- Fixed-price contract in 48 h, one inventory — one contract
Why Extreme Networks maintenance via TechCare instead of Extreme Service / ExtremeWorks Premier
Extreme Networks is mainly deployed in DACH schools, public authorities and mid-market — the Avaya heritage (VSP, ERS) and Enterasys heritage add many install bases long past EOSL. Extreme Service contracts are often disproportionately expensive vs. the hardware investment, particularly for older ERS and VSP generations renewal becomes difficult.
We service all platforms from the current ExtremeSwitching portfolio plus the complete Avaya and Enterasys heritage. ExtremeCloud IQ as SaaS management stays with Extreme. EXOS and VOSS as operating systems continue to run on devices.
Networking-specific TPM topics: In-Service Software Upgrade (ISSU) for zero-downtime swaps of linecards and supervisor/routing modules, planned optic/transceiver replacement (the most common network defect after power supply), and traffic mirroring before every hardware change for clean BGP/OSPF convergence without forensic gaps.
1
Contract for all Extreme Networks lines
30–60 %
Savings on current models
bis 70 %
Savings on EOSL models
48 h
Fixed-price quote
FAQ on Extreme Networks maintenance
Which Extreme hardware do you service?
Current ExtremeSwitching family, Avaya heritage (VSP), Enterasys heritage (ERS), ExtremeWireless access points. Older Summit family on request.
What does TPM cost compared to Extreme Service?
30 to 60 percent savings vs. Extreme Service, up to 70 percent on EOSL platforms. An X460-G2 with 24×7×4 costs 500 to 800 EUR/year with Extreme, 220 to 380 EUR with TechCare.
Can you service Avaya and Enterasys heritage?
Yes. VSP platforms (Avaya, since 2017 with Extreme) and ERS platforms (Enterasys, since 2013 with Extreme) are still productive in many DACH schools, hospitals and public authorities.
What about EXOS, VOSS and ExtremeCloud IQ?
EXOS (on X-series) and VOSS (on VSP) continue to run on devices. ExtremeCloud IQ as SaaS management stays with Extreme.
Which SLA levels?
Parts Only, 5×9 NBD, 24×7×4. For core switches we recommend 24×7×4. For edge switches and wireless APs typically 5×9 NBD.
What about wireless APs?
We service ExtremeWireless APs at hardware level. Cloud management (ExtremeCloud IQ) runs separately via Extreme.
Do we lose the warranty?
No. Factory warranty and Extreme Service are contractual services.
Service performance
Real actuals Q1 2026 — straight from our ITIL ticketing.
99,2 %
Tickets resolved within agreed response time
2,4 h
Avg. first response on 4h SLA tier
88 %
First-time fix on initial dispatch
97 %
Spare part on site within 4 h, DACH depots
Related topics
Core service
Hardware maintenance in detail
How we set up TPM: contract, SLA tiers up to 24×7×4, engineer pool, spare parts strategy — the service behind the vendor hubs.
View service →Compliance
Audit documentation in the contract pack
DORA, NIS2, KRITIS, BAIT, TISAX, ISO 27001 — what the auditor checks, what TechCare delivers automatically with the contract.
View audit topics →Practice
Real references
Three templates from European customers 2024–25 — how the migration from OEM to TPM ran in reality.
View cases →